Chainalysis outage history

The Cronos network was halted on Sunday, August 30, following a DeFi-related attack and was subsequently rolled back to block 90896189. Once the network resumed producing blocks, our systems began re-ingesting Cronos data. During this process, we identified additional data processing issues affecting Cronos data in KYT and Reactor. As a result, some Cronos data may appear outdated. Our team is working to restore accurate and up-to-date data and will provide further updates as they become available.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

BNB Smart Chain data is currently delayed in KYT and Reactor as we process a high volume of clustering updates. We will provide further details as they become available. Next update at 21:00 UTC.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We are investigating reports that users are unable to log in to Chainalysis products, including Reactor, KYT, and Data Solutions. Our team is working to determine the cause.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We are currently experiencing an outage in the Hexagate frontend. Alerts and the API are not affected. Next update at 18:00 UTC.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We are investigating reports of an issue in KYT where the “Open in Reactor” button is greyed out for some users, preventing certain mature transfers from being opened in Reactor. We will share another update as soon as we have more information.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

Between 22:00 UTC and 23:30 UTC, KYT experienced an error in processing some Solana transfers. The issue is now resolved, and we are checking the number of affected transfers. No action is required from customers as the transfers will be reprocessed from our end. If you experience any further issues or have any questions, please reach out to [email protected].

We are currently investigating an issue where Alerts for Sentinel are not generating correctly. A fix has been put in place, and we will continue to monitor this over the next 12 hours. Next update at 10:00 UTC

We have deployed a fix, and the issue is no longer occurring for new alerts. We are now working on backfilling the affected alerts. Next update at 17:00 UTC.

We are continuing to monitor for any further issues.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We are currently experiencing errors in both the KYT UI and API and are investigating. Next update at 17:30 UTC.

A fix has been implemented and the errors should no longer be occurring in both the KYT UI and API. We are monitoring to ensure stability. Next update at 23:30 UTC.

This incident has been resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We are currently investigating an issue affecting Reactor where users are getting errors while performing several actions on the platform. We will provide further updates here as soon as more information becomes available. Next update at 02:00 UTC

A fix has been put in place, and we will continue to monitor the stability over the next 12 hours. Reactor should now be loading normally. If you continue experiencing any issues, please reach out to [email protected] Next update at 13:30 UTC

This incident has been resolved. If you have any questions, please contact [email protected].

At 9:43AM UTC, all users were prevented from opening (or changing if already open) Next-Gen graphs. Users would have experienced between 10-17 minutes of downtime. This incident has been resolved. If you experience any further issues, please reach out to [email protected].

We are currently investigating an issue affecting token pricing data in Hexagate. As a result, some alerts generated by our monitoring systems may appear incorrect or unexpected. Our team is actively investigating. We will provide further updates here as soon as more information becomes available. Next update at 24:00 UTC

A fix has been put in place, and we will continue to monitor stability over the next 48 hours. Token pricing data should now be behaving normally, and alert accuracy should be restored. If you continue to experience incorrect or unexpected alerts, please contact [email protected]. Next scheduled update at 20:00 UTC on June 24th.

This incident has been resolved. If you experience any continued issues, please reach out to [email protected]

We are currently investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. KYT users may also experience delays in real-time monitoring for Plasma. Our team is actively investigating. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.

We are continuing investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. We are also investigating degraded performance affecting certain Risk API services. Customers may experience errors when calling some risk-related endpoints, and KYT users may also notice delays in real-time monitoring for Plasma. Our team is actively investigating and working to narrow the scope of the impact. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.

A fix has been put in place and we will continue to monitor the stability over the next 48 hours. Reactor graphs should now be loading normally, and the broader degraded performance affecting Risk API services has recovered. We are continuing to investigate a separate issue limited to Plasma-related requests. At this time, any remaining impact should be limited to Plasma-specific API requests and related real-time monitoring. If you continue to experience issues outside of Plasma, please contact [email protected]. Next scheduled update at 17:00 UTC Monday 22nd.

This incident has been resolved. If you experience any continued issues, please reach out to [email protected].

We are investigating a server error across Reactor, Rapid and KYT. We will provide more information as soon as they become available. Next update at 10:00 UTC

We have implemented a fix, and the system has recovered. However, users should expect somewhat degraded performance, resulting in slower responses. We will continue to enhance the fix in place to bring performance level back up to expected levels. We will continue to monitor for stability. Please reach out to [email protected] if continuing experiencing any issues. Next update at 15:00 UTC.

This incident has been resolved and no further issues are expected. If you experience any problems at all, reach out to [email protected]

We experienced a partial degradation of service affecting some Reactor users between 06:35 UTC and 06:38 UTC. Service has recovered and we consider this resolved. However, we will continue to monitoring to ensure platform stability. If you experience any further issues, please reach out to [email protected]

Between 17:44 and 18:18 UTC, users may have experienced errors when attempting to load the KYT UI. This issue is now resolved. Please reach out to [email protected] if you have any questions or require further assistance.

We previously marked this incident as resolved, but we are continuing to observe some lingering performance degradation as systems recover. As a result, we are moving the status back to Monitoring while the team continues to closely track recovery and stability. We will provide further updates as more information becomes available. Please reach out to [email protected] for any questions. More information on the incident: https://status.chainalysis.com/incidents/1f4fn0r9ts4n Next update at 03:00 UTC

We are continuing to monitor the recovery and stability, and will provide further updates as more information becomes available. Next update at 17:00 UTC.

Plasma delays have been resolved. We are continuing to monitor SUI delays in KYT only at this time. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.

We are continuing to monitor the situtation. Next update at 23:00 UTC on May 22nd.

We are continuing to monitor for any further issues. Next update at 11:00 UTC on May 25th.

This incident has been resolved.

Plasma and SUI are currently experiencing delays in Reactor and KYT. We are monitoring this issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC

The SUI delay has recovered. We are still monitoring Plasma delays. We are continuing to monitor this issue and share information as it becomes available. Please reach out to [email protected] for any questions. Next update at 23:00 UTC.

This incident has been resolved.

We are currently investigating an issue preventing users from logging in to their Reactor accounts. We will provide further updates as more information becomes available. Next update at 16:00 UTC

Reactor and KYT are now functioning as expected, and users should now be able to access their accounts. We will continue to monitor our systems to ensure stability. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected]. Next update at 16:00 UTC

We will continue monitoring this issue to ensure users have full access to their accounts. If you experience any further issues with either Reactor or KYT, please reach out directly to [email protected].

This incident has been resolved. If you experience any further issues, please contact us at [email protected].

BCH is currently experiencing data delays in Reactor and KYT. We are investigating the issue and will share more information as it becomes available. Please reach out to [email protected] for any questions. Next update at 14:00 UTC

This incident has been resolved. Reactor data is current, and transfers are processed without delays in KYT. If you encounter further delays with BCH, please reach out to [email protected]

We are currently experiencing an issue with behavioral alerts. The alerts are generating, but not available in the KYT UI or API. We have identified the issue and are working on a fix. Next update at 23:00 UTC.

We are continuing to work on a fix for this issue. Please reach out to [email protected] if you have any questions in the meantime. Next update at 14:00 UTC on Monday, April 11th.

We are continuing to work on a fix for this issue. Please reach out to [email protected] if you have any questions in the meantime. Next update at 14:00 UTC on Monday, May 11th.

We have deployed a fix, and the issue is no longer occurring for new alerts. We are now working on backfilling the affected alerts. Next update at 23:00 UTC.

We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 12th.

We are continuing to work on backfilling affected alerts. Next update at 18:00 UTC on May 12th.

We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 13th.

We are continuing to work on backfilling affected alerts. Next update at 18:00 UTC on May 13th.

We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 14th.

All affected alerts have been backfilled. Please reach out to [email protected] if you have any questions.