58 recorded Check Point incidents since December 2025, with official updates, affected components, duration and resolution information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Incident Duration: September 27, 02:30 - 06:00 UTC \(~3.5 hours\) Affected Services: DataTube - Canada, Australia regions ──────────────────────────── Overview On September 27, 2026, customers in the Canada and Australia regions experienced a service disruption due to a network configuration issue affecting connectivity to backend services. ──────────────────────────── Customer Impact Customers in the Canada and Australia regions could not ingest data, resulting in a backlog and delayed ingestion once service was restored ──────────────────────────── Root Cause The disruption was caused by a change in network configuration affecting connectivity between regional infrastructure components. Once the issue was identified and corrected, the service was fully restored. ──────────────────────────── Next Steps We are adding additional monitoring to detect this class of issue earlier, and reviewing our change management process to reduce the risk of similar incidents. We apologize for any inconvenience this may have caused.
we are currently investigating errors arriving from Threat Emulation on Europe site. this will have an affect on all requests arriving to Europe site. requests receives error from the site.
A fix has been implemented and we are monitoring the results.
we are starting to see requests arriving and handled normally. we are monitoring
This incident has been resolved.
We're investigating an issue causing slower response times. We'll share updates as we learn more.
We are continuing to investigate the issue, we do see some relief and response times are starting to get back to normal.
We identified an internal communication error between services and have applied a fix. We're now monitoring as things return to normal.
This incident has been resolved.
We are getting increased reports from customers unable to connect to gateways located in Israel-1 Data Center We are investigating the issue further and will provide an update shortly.
The primary ISP in the IL-1 DC (Bezeq) lost connectivity We failed over to the secondary ISP and connectivity to IL-1 resumed We are investigating the connectivity loss with Bezeq
Some gateways remain hung after the unexpected ISP failure We are looking into those specifically
We are continuing to work on a fix for this issue.
A fix have been implemented we are monitoring the results
This incident has been resolved. The IL-1 Data Center is now fully operational, and all affected gateways have been restored to normal function.
Devices wrongly appeared disconnected during this time. Errors appeared when attempting to create or save settings - plan / gateway. No impact on existing gateways connectivity. Incident time 7:00-10:00 AM UTC.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Operation is a bit in issue we keep investigating
Issue was found and handled - monitoring
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
All current reports of ZTA issues are generated from Israel-1 region Investigation continues
ISP in Israel-1 was swapped 20 mins ago Errors are not seen since in our logs, and customers reported issue is resolved We are monitoring closely
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the issue.
This incident is resolved.
Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours) Affected Services: Datatube EU Production - West Europe region Affected Products: CloudGuard WAF, Playblocks, XDR ──────────────────────────── Overview On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window. ──────────────────────────── Customer Impact During the incident window, approximately ~0.2% of total EU ingestion events were affected across products. Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced: - Delayed visibility of security events in dashboards and reports - Delayed data in queries covering the June 29–30 window ──────────────────────────── Incident Timeline (UTC) Jun 29 – 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams. Jun 29 – 10:00 First mitigation applied - provided temporary partial relief. Jun 29 – 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief. Jun 29 – 18:00 Issue confirmed as affecting multiple products; joint investigation continued. Jun 29 – 21:15 Capacity expanded to stabilize the environment and protect against further degradation. Jun 30 – 05:00 Final diagnostic steps executed to isolate root cause precisely. Jun 30 – 09:30 Root cause confirmed and resolved; all services fully restored. The investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress. ──────────────────────────── Root Cause A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective. ──────────────────────────── Next Steps & Action Items 1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions. 2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact. 3. Improve client-side monitoring to surface connection-level failures and latencies earlier. 4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole
Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in UK data residency are not able to login to the portal. We are working to mitigate that.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience increased latency for security logs and events in the Infinity Portal.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
