Cint outage history

We experienced a period of degraded performance affecting the respondent experience. Between 2026/09/07 03:00 UTC and 2026/09/08 09:28 UTC, respondents may have encountered errors when redirecting back to suppliers, leading to higher-than-expected drop rates. This issue has been fully resolved, and systems are operating normally.

We are currently investigating an issue where users are not receiving Cint Exchange and Marketplace account and project-level report emails. Please note that this incident is strictly limited to email notifications — our platform and all other services are fully operational and performing as expected.

We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

A fix has been implemented and we are monitoring the results.

After monitoring system stability over the last few hours, we can confirm the issue is resolved. Report generation and email delivery are functioning normally. If you continue to experience any problems, please contact our Support team.

We experienced a period of degraded performance affecting the respondent experience. Respondents may encounter errors or longer load times when attempting surveys, and Marketplace/Cint Exchange users may encounter errors when testing the respondent flow. This issue occurred between 2026/08/18 09:01 UTC and 09:12 UTC and is now resolved.

We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

This incident has been resolved.

We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

This incident has been resolved.

We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

We are continuing to investigate this issue.

We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

This incident has been resolved.

We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.