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    Cisco Iot outage history

    51 recorded Cisco Iot incidents since June 2021, with official updates, affected components, duration and resolution information.

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    EU Organization Hierarchy Service Investigating

    Started July 13, 2026 at 8:29 AM UTC · 42m

    Pending
    1. July 13, 2026 at 8:29 AM UTCinvestigating

      A partial outage was identified for Organization Hierarchy Service in EU. We are investigating.

    2. July 13, 2026 at 8:50 AM UTCinvestigating

      Org Hierarchy component has been decommissioned, closing this incident.

    3. July 13, 2026 at 9:11 AM UTCresolved

      Org Hierarchy component has been decommissioned, closing this incident.

    App Manager Services degraded

    Started February 27, 2025 at 2:35 PM UTC · 1d 0h

    IssuesMinor incident
    Affected components
    App Manager ServiceApp Manager Service
    1. February 27, 2025 at 2:35 PM UTCinvestigating

      App Mgmt Operations on externally managed devices are affected. The issue is being investigated.

    2. February 27, 2025 at 2:36 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. February 27, 2025 at 8:22 PM UTCinvestigating

      Already onboarded devices are not impacted. New onboarding of externally managed devices and their app management is affected.

    4. February 28, 2025 at 9:18 AM UTCidentified

      The cause of the issue has been identified and the engineering team is working on a fix.

    5. February 28, 2025 at 12:40 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. February 28, 2025 at 2:57 PM UTCresolved

      This incident has been resolved.

    US Device Management Services Investigating

    Started January 7, 2025 at 9:08 AM UTC · 52m

    OutageMajor incident
    Affected components
    Device Management
    1. January 7, 2025 at 9:08 AM UTCinvestigating

      A partial outage was identified for Device Management Services in US. We are investigating.

    2. January 7, 2025 at 9:59 AM UTCresolved

      This is an operator induced error. Please ignore.

    Partial outage for Secure Equipment Access service in EU

    Started November 27, 2024 at 5:51 PM UTC · 14h 56m

    OutageMajor incident
    Affected components
    Secure Equipment Access Service
    1. November 27, 2024 at 5:51 PM UTCidentified

      Our monitoring systems have detected intermittent service interruptions for SEA connections. Users may experience abrupt disconnections for established SEA connections. Engineering team is working on a fix and will roll out soon.

    2. November 28, 2024 at 8:47 AM UTCresolved

      A fix was implemented, validated, and deployed.

    US Cyber Vision Service Investigating

    Started May 31, 2024 at 9:17 AM UTC · 19m

    OutageMajor incident
    1. May 31, 2024 at 9:17 AM UTCinvestigating

      A partial outage was identified for Cyber Vision Service in US. We are investigating.

    2. May 31, 2024 at 9:36 AM UTCresolved

      Please ignore. This is a false trigger related to our internal tests.

    EU Sign In Services Investigating

    Started April 8, 2024 at 12:21 AM UTC · 1h 11m

    OutageMajor incident
    Affected components
    Sign In
    1. April 8, 2024 at 12:21 AM UTCinvestigating

      There is a partial outage identified for Sign In Services in the EU. We are investigating.

    2. April 8, 2024 at 1:32 AM UTCresolved

      This notification does not impact production operations and is tooling-related which will be fixed shortly.

    US Cyber Vision Service Investigating

    Started March 15, 2024 at 8:09 AM UTC · 2h 4m

    OutageMajor incident
    1. March 15, 2024 at 8:09 AM UTCinvestigating

      A partial outage was identified for Cyber Vision Service in US. We are investigating.

    2. March 15, 2024 at 9:25 AM UTCinvestigating

      Issue appears to be sanity testing related. The situation has stabilized.

    3. March 15, 2024 at 10:12 AM UTCresolved

      The Issue has been resolved, and Cyber Vision Service in US is Operational.

    Slowness in incoming Audit events

    Started February 4, 2024 at 3:00 AM UTC · 0m

    IssuesMinor incident
    1. February 4, 2024 at 4:55 AM UTCresolved

      An interruption to some of the internal services was observed and this caused a brief lag in viewing audit events. All service functionalities are restored.

    EU Cyber Vision Service Investigating

    Started February 2, 2024 at 6:22 AM UTC · 31m

    OutageMajor incident
    1. February 2, 2024 at 6:22 AM UTCinvestigating

      A partial outage was identified for Cyber Vision Service in EU. We are investigating.

    2. February 2, 2024 at 6:53 AM UTCresolved

      False test trigger post deployment update, Please ignore.

    EU Device Management Services Investigating

    Started October 8, 2023 at 3:05 AM UTC · 2h 39m

    OutageCritical incident
    Affected components
    Secure Equipment Access Service
    1. October 8, 2023 at 3:05 AM UTCinvestigating

      A partial outage was identified for Device Management Services in EU. We are investigating.

    2. October 8, 2023 at 3:19 AM UTCinvestigating

      Secure Equipment Access is currently degraded and sessions may not be available. Cisco Engineering teams are aware and working to resolve the issue. We apologize for any inconvenience.

    3. October 8, 2023 at 3:50 AM UTCidentified

      The issue has been identified and a fix has been implemented. We are currently Monitoring to ensure services are stable. Thank you for your patience and we apologize for any inconvenience.

    4. October 8, 2023 at 4:47 AM UTCmonitoring

      A fix has been implemented and all services are fully available. Cisco will continue to monitor the service to ensure no further impact. We apologize for any inconvenience.

    5. October 8, 2023 at 5:44 AM UTCresolved

      All Services are operating normally. We apologize for any inconvenience.

    EU Organization Hierarchy Service Investigating

    Started October 8, 2023 at 3:05 AM UTC · 27m

    Pending
    Affected components
    Organization Hierarchy Service
    1. October 8, 2023 at 3:05 AM UTCinvestigating

      A partial outage was identified for Organization Hierarchy Service in EU. We are investigating.

    2. October 8, 2023 at 3:32 AM UTCinvestigating

      Organization Hierarchy is unaffected at this time. Marking this incident as resolved. We apologize for any inconvenience.

    3. October 8, 2023 at 3:32 AM UTCresolved

      This incident has been resolved.

    US Sign In Services Investigating

    Started May 30, 2023 at 11:55 PM UTC · 10m

    OutageMajor incident
    Affected components
    Sign In
    1. May 30, 2023 at 11:55 PM UTCinvestigating

      There is a partial outage identified for Sign In Services in the US. We are investigating.

    2. May 31, 2023 at 12:05 AM UTCresolved

      The Issue has been resolved, and Sign In Services in US are Operational.

    A partial outage was identified for Device Management Services in EU.

    Started March 30, 2023 at 5:02 AM UTC · 4h 1m

    OutageMajor incident
    Affected components
    Device Management
    1. March 30, 2023 at 5:02 AM UTCinvestigating

      We are currently investigating the issue.

    2. March 30, 2023 at 6:50 AM UTCmonitoring

      Engineering has identified the cause of the outage. Remediation activities have been completed. Cisco will continue to monitor for the next 2 hours for any service instability.

    3. March 30, 2023 at 9:03 AM UTCresolved

      This incident has been resolved.

    A partial outage was identified for Device Management Services in EU. We are investigating.

    Started March 1, 2023 at 12:06 PM UTC · 2h 21m

    OutageMajor incident
    Affected components
    Device ManagementAudit Service
    1. March 1, 2023 at 12:06 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 1, 2023 at 1:30 PM UTCmonitoring

      Engineering has identified the cause of the outage. Remediation activities have been completed. Cisco will continue to monitor for the next 1 hour for any service instability.

    3. March 1, 2023 at 2:27 PM UTCresolved

      This incident has been resolved.

    A partial outage was identified for Device Management Services in EU. We are investigating.

    Started February 15, 2023 at 11:38 AM UTC · 8h 13m

    OutageMajor incident
    Affected components
    Device ManagementSecure Equipment Access Service
    1. February 15, 2023 at 11:38 AM UTCinvestigating

      We are currently investigating this issue.

    2. February 15, 2023 at 5:45 PM UTCmonitoring

      Engineering has identified the cause of the outage. Remediation activities have been completed. Cisco will continue to monitor for the next 2 hours for any service instability.

    3. February 15, 2023 at 7:51 PM UTCresolved

      This incident has been resolved.

    We are observing issues with device connectivity to the IoT Operations Dashboard

    Started September 27, 2022 at 8:35 AM UTC · 31m

    IssuesMinor incident
    Affected components
    Device Management
    1. September 27, 2022 at 8:35 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 27, 2022 at 8:50 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 27, 2022 at 9:06 AM UTCresolved

      We have remediated the issue. The system is operational now

    We are observing issues with device connectivity to the IoT Operations Dashboard

    Started September 20, 2022 at 5:04 PM UTC · 18m

    IssuesMinor incident
    Affected components
    Device Management
    1. September 20, 2022 at 5:04 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 20, 2022 at 5:06 PM UTCinvestigating

      The issue affects only devices going through reboot or any devices getting onboarded newly. Existing "UP" devices continue to be UP and operational

    3. September 20, 2022 at 5:22 PM UTCresolved

      We have remediated the issue. The system is operational now

    We are observing issues with device connectivity to the IoT Operations Dashboard.

    Started September 7, 2022 at 7:24 PM UTC · 24m

    IssuesMinor incident
    Affected components
    Device Management
    1. September 7, 2022 at 7:24 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 7, 2022 at 7:29 PM UTCinvestigating

      The issue affects only devices going through reboot or any devices getting onboarded newly. Existing "UP" devices continue to be UP and operational

    3. September 7, 2022 at 7:47 PM UTCresolved

      We have remediated the issue. The system is operational now

    US:Device Management Service Degradation

    Started September 2, 2022 at 1:04 AM UTC · 26m

    IssuesMinor incident
    Affected components
    Device Management
    1. September 2, 2022 at 1:04 AM UTCinvestigating

      We are seeing a service degradation affecting the device generated events displayed on IoT Operations Dashboard. There is no impact to device functionality. We are actively looking into this issue.

    2. September 2, 2022 at 1:29 AM UTCresolved

      We have determined there is no service impact. The issue of device generated events is being tracked here https://cdetsng.cisco.com/webui/#view=CSCwc87478

    US Secure Equipment Access Service Investigating

    Started July 15, 2022 at 1:36 AM UTC · 18m

    OutageMajor incident
    Affected components
    Secure Equipment Access Service
    1. July 15, 2022 at 1:36 AM UTCinvestigating

      A partial outage was identified for Secure Equipment Access Service in US. We are investigating.

    2. July 15, 2022 at 1:54 AM UTCresolved

      The Issue has been resolved, and Secure Equipment Access Service in US is Operational.