Cisco Meraki outage history

We are aware of an issue affecting Dashboard that may be causing pages not to load for some customers. At this time, device connectivity and user data remain unaffected. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

We are continuing to monitor for any further issues. All systems are operating as expected right now.

This incident has been resolved.

We are aware that some customers may be receiving failed responses from the generateSnapshot Camera API endpoint (receive an internal auth error).  Our teams are actively investigating and have identified the issue.

Our teams have successfully mitigated the issue that was affecting customers.  It has been confirmed that the the generateSnapshot Camera API endpoint is responding as expected.  If you continue to have issues, please contact Customer Support.

We are aware that API requests are failing for many customers.  Our teams are investigating the issue now, and we'll provide an update as soon as we know more.

The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.

The issue with API responses has been Resolved.  If you continue to see issues with failed API calls, please reach out to Customer Support.

We are aware of an issue affecting Dashboard that may be causing some pages to display incorrectly for some customers. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

This incident has been resolved.

We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

This incident has been resolved.

We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices.  We are actively triaging the issue, and will post an update when we know more.

Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems

Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/

A fix has been implemented and we are monitoring the results

This incident has been resolved.

We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.

A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.

This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.

We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

We are currently experiencing issues connecting to the Support team via phone. Our team is actively working to resolve this as quickly as possible. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

The issue involving customers being unable to reach our support team via phone has been resolved. We are actively monitoring the situation but if you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

The issue involving customers being unable to reach our support team via phone has been resolved. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible.

We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.

The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.

We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.

The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.

The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.

Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.

Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.

We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.

A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.

We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.

We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

This incident is now resolved. We are sorry for any interruption to your service.

We are aware that creating video exports for MV camera deployments is currently failing for some customers. Our teams are actively investigating the issue.

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

A mitigation has been deployed to our systems and we are continuing to monitor the results.

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.