Citrix Rightsignature outage history

We are currently experiencing an outage affecting RightSignature due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

RightSignature is now operational, and we are continuing to monitor its performance closely.

ShareFile is now operational, and we are continuing to monitor its performance closely

This incident has been resolved.

Some RightSignature customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

Some customers have reported that emails and notifications are not being sent. We are currently investigating.

We've identified the issue with our email provider and continue to work on resolving it.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating this issue and we will provide updates here as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating this issue and we will provide updates here as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We have completed steps to restore stability to the customer experience with RightSignature Web App. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please reach out to support.

ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

We are continuing to identify the issues affecting eSignature.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

RightSignature customers may be experiencing issues using the API. We are investigating this issue and we will provide updates here as soon as possible.

Issue is not affecting RightSignature API customers

At this time we believe the issue impacting logins for US-based customers is resolved, and we are continuing to monitor the situation.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Citrix RightSignature customers may not receive email notifications as they have been incorrectly blocked as spam by Yahoo and Yahoo domain affiliates (including yahoo.com, att.net, verizon.net, ymail.com, sbcglobal.net, and others.) Citrix Engineering is actively working with Yahoo to get this resolved.

The issue affecting Citrix RightSignature has been fully resolved. If further issues continue, please contact Technical Support.

Impact: Citrix RightSignature customers may be experiencing issues accessing the login page. Current Status: Citrix Engineering is actively investigating the issue and working towards mitigation. Next Steps: We will share an update within the next hour.

The outage affecting Citrix RightSignature has been fully resolved. If further issues persist, please contact Technical Support.

Citrix RightSignature service is experiencing issues in the US region leading to admins and end users inability to access or load ShareFile. Citrix Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

At this time, we believe that the issues affecting the Citrix RightSignature service have been mitigated. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.

Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.

Impact: Citrix RightSignature service is experiencing issues in the US region leading to admins and users experiencing latency. Current Status: Citrix Engineering is currently investigating the issue. Next Steps: A further update will be provided within 60 minutes.

The team continues to investigate this issue,

Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.

Impact: Citrix RightSignature service is currently experiencing issues in the US and EU regions. Customers may see an error message stating "Your preview period with Newest version of RightSignature has ended." This would prevent usage of Citrix RightSignature. Current Status: Citrix Engineering teams are engaged and investigating the issue. Preliminary evidence points an end of year expiration issue. Next Steps: Another update will be provided within the next 60 minutes.

Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: This is the final update. If any further issues are seen, please contact Citrix Technical Support.

ADVISORY/INVESTIGATING Current Status: Citrix Right Signature service is experiencing latency issues affecting all customers in the US region. End-users impacted may be experiencing issues logging in to the service. Citrix Engineering continues to investigate the issue. Next Steps: A further update will be provided within 60 minutes, no later than 20:00 UTC.

We are continuing to investigate this issue.

Impact: Citrix Content Collaboration(Right Signature) service was experiencing latency issues affecting all customers in the US region.    Current Status: At this time, we believe that the issue affecting the Citrix Content Collaboration(Right Signature) service has been fully resolved. We will continue to monitor closely.    Next Steps: If any further issues are seen, please contact Citrix Technical Support.

Impact: Citrix RightSignature customers are currently experiencing issues with Payment Provider Integration feature of the service. Current Status: Citrix Engineering teams are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided within the next 60 minutes (no later than 16:45 UTC).

Current Status: Citrix Engineering team has identified the issue and actively collaborating with an upstream third-party provider to restore normal service functionality to our customers. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided as soon as available.

At this moment we believe the issues impacting RightSignature service have been resolved. We will continue to monitor closely. To report any observed issues with the service, please contact Citrix Support.

Citrix Engineering teams are investigating a latency issue impacting customers of Citrix RightSignature in the US region. Citrix engineering is diligently working on resolution. Another update will be provided within the next 60 minutes.

Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Customers may be experiencing latency issues during time. Citrix engineering is closely monitoring the situation. Another update will be provided within the next 60 minutes or sooner.

The issues affecting Citrix RightSignature customers have now been resolved. Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Citrix Engineering is closely monitoring the situation.

Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.

Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available

At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.