ClassLink outage history

We are currently investigating reports of intermittent issues affecting user logins. Our team is actively working to identify the cause. We will post updates here as soon as more information is available.

We have identified the issue causing intermittent login problems for users. Our team is actively working on a fix. We will post updates here as soon as more information is available.

he issue causing intermittent login problems has been corrected. We are continuing to monitor the situation to ensure stability. We will post another update once we're confident the issue is fully resolved.

The issue causing intermittent login problems has been resolved. Login functionality is back to normal. Thank you for your patience.

Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

We are continuing to investigate this issue.

We believe we have identified the issue and are working on a resolution.

We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

This incident has been resolved.

We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

*Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

All services should be restored. We are currently monitoring the situation.

This incident has been resolved.

We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

This incident has been resolved.

Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue.

AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely.

We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience.

All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

All ClassLink services have been restored and are fully operational.

Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

Login functionality has been fully restored.

We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

The issue has been identified, and a fix is being implemented.

A fix has been implemented. We are monitoring password locker functionality.

This incident has been resolved.

We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

A fix has been implemented. We are continuing to monitor all Google logins.

This incident has been resolved.

ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

We are continuing to investigate this issue.

We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

A fix has been implemented and we are monitoring the results.

The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

This issue has been resolved.

A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

This incident has been resolved.

We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

Logins have been restored. We are still addressing the slower than normal My Apps loading times.

LaunchPad logins and My Apps functionality have been fully restored.

We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

The teams have identified the issue and are working towards a resolution.

LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments.

All services have been restored. Users can access and use the system as usual.