Clearsale outage history

We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved.

We are currently investigating an incident affecting the Accounts API, which is impacting the order integration process into our database. As a result, some orders may experience delays in processing, synchronization, or successful registration within downstream systems. Our team is working to restore normal service as quickly as possible.

This incident has been resolved.

We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

We are continuing to investigate this issue.

We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

We are currently experiencing instability regarding Shopify order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

We are continuing to investigate this issue.

Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

This incident has been resolved.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

This incident has been resolved.

This incident has been resolved.

Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

The Client Portal is back online.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

This incident has been resolved.

We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

The problem was solved.

This incident has been resolved.

We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

This incident has been resolved.

We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

Our technical team has already normalized the problem accessing the Client Portal tool