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    Clearwater Analytics outage history

    52 recorded Clearwater Analytics incidents since March 2021, with official updates, affected components, duration and resolution information.

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    Clearwater Reporting Site Missing from Navigation Toolbar

    Started October 14, 2026 at 10:33 PM UTC · 27m

    OutageMajor incident
    1. October 14, 2026 at 10:33 PM UTCresolved

      Between 21:55 and 22:21 UTC on October 14, 2026, some users were unable to access the Clearwater Reporting site because the option did not appear in their navigation toolbar. Our engineers identified and resolved the issue, and access has been restored. Users who had the Reporting site open before the issue began were not affected. We apologize for any inconvenience. If you continue to experience issues, please contact Client Services.

    Service Disruption — Login Availability

    Started August 27, 2026 at 11:00 AM UTC · 0m

    Pending
    1. August 27, 2026 at 4:12 PM UTCresolved

      Between 10:16 and 10:42 UTC on August 27, 2026, users experienced intermittent delays and timeouts when logging into the Clearwater Reporting portal. The issue was caused by an incident at our third-party authentication provider. Users who were already logged in were not affected. The issue has been resolved, and login functionality is confirmed to be operating normally. We apologize for any inconvenience.

    Partial Service Disruption – Reporting Website

    Started June 1, 2026 at 11:00 PM UTC · 1h 5m

    IssuesMinor incident
    Affected components
    Clearwater Analytics website
    1. June 1, 2026 at 11:00 PM UTCinvestigating

      The Clearwater Analytics Reporting website is currently experiencing a partial disruption. Some users may encounter degraded performance or intermittent unavailability. Our engineering team is actively investigating the issue. We will provide an update as soon as additional information is available. We apologize for the inconvenience and appreciate your patience.

    2. June 1, 2026 at 11:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 1, 2026 at 11:52 PM UTCmonitoring

      Our engineering team has deployed a fix for the partial disruption affecting the Reporting website. We are actively monitoring the environment to confirm full service restoration.

    4. June 2, 2026 at 12:05 AM UTCresolved

      The partial disruption affecting the Reporting website has been fully resolved. All services are operating normally.

    Unexpected website downtime

    Started March 5, 2026 at 9:37 AM UTC · 1h 4m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. March 5, 2026 at 10:12 AM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.

    2. March 5, 2026 at 10:13 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. March 5, 2026 at 10:16 AM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    4. March 5, 2026 at 10:27 AM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

    5. March 5, 2026 at 10:28 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    6. March 5, 2026 at 10:42 AM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started February 22, 2026 at 4:29 PM UTC · 2h 28m

    IssuesMinor incident
    Affected components
    Clearwater Analytics websitePrism
    1. February 22, 2026 at 4:29 PM UTCinvestigating

      The Clearwater Analytics website is facing intermittent issues. Engineers are investigating the issue.

    2. February 22, 2026 at 4:38 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. February 22, 2026 at 4:47 PM UTCidentified

      Engineers have traced the cause of the issue to a third-party provider. We are working with the third-party provider to resolve the issue as soon as possible.

    4. February 22, 2026 at 5:12 PM UTCidentified

      We are continuing to work with the third-party vendor to resolve this issue.

    5. February 22, 2026 at 5:43 PM UTCidentified

      We are continuing to work on a fix for this issue.

    6. February 22, 2026 at 6:35 PM UTCidentified

      We are working with the third-party provider to resolve the issue as soon as possible.

    7. February 22, 2026 at 6:47 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

    8. February 22, 2026 at 6:57 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started February 19, 2026 at 9:33 PM UTC · 36m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. February 19, 2026 at 9:59 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. February 19, 2026 at 10:04 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. February 19, 2026 at 10:09 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. February 19, 2026 at 10:10 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started February 17, 2026 at 12:34 AM UTC · 56m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. February 17, 2026 at 3:40 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. February 17, 2026 at 3:41 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 17, 2026 at 3:41 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 17, 2026 at 3:41 PM UTCresolved

      This incident has been resolved.

    Unexpected website downtime due to third-party service degradation

    Started November 18, 2025 at 11:30 AM UTC · 4h 3m

    OutageCritical incident
    Affected components
    PrismClearwater Analytics websitePrismClearwater Analytics website
    1. November 18, 2025 at 1:10 PM UTCinvestigating

      We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

    2. November 18, 2025 at 1:18 PM UTCidentified

      We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

    3. November 18, 2025 at 3:05 PM UTCmonitoring

      A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.

    4. November 18, 2025 at 3:33 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website slowness

    Started October 6, 2025 at 3:31 PM UTC · 1h 4m

    IssuesMinor incident
    Affected components
    Clearwater Analytics website
    1. October 6, 2025 at 4:35 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.

    2. October 6, 2025 at 4:35 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 6, 2025 at 4:54 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 6, 2025 at 5:55 PM UTCresolved

      This incident has been resolved.

    Unexpected website downtime

    Started September 19, 2025 at 7:21 PM UTC · 49m

    OutageCritical incident
    Affected components
    PrismClearwater Analytics websitePrismClearwater Analytics website
    1. September 19, 2025 at 7:56 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. September 19, 2025 at 8:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 19, 2025 at 8:11 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    4. September 19, 2025 at 8:11 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. September 19, 2025 at 8:12 PM UTCresolved

      This incident has been resolved.

    Unexpected Website Login issues

    Started August 13, 2025 at 8:30 PM UTC · 0m

    Pending
    1. August 13, 2025 at 8:34 PM UTCresolved

      The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.

    Analytics Website Service Degradation

    Started June 19, 2025 at 5:15 PM UTC · 2h 30m

    OutageMajor incident
    Affected components
    Clearwater Analytics website
    1. June 20, 2025 at 8:07 PM UTCinvestigating

      Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.

    2. June 20, 2025 at 8:07 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. June 20, 2025 at 8:08 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. June 20, 2025 at 8:08 PM UTCresolved

      The Clearwater Analytics website is operational.

    Data Delivery Delays

    Started June 18, 2025 at 11:21 AM UTC · 5h 22m

    Pending
    Affected components
    Clearwater Analytics websiteClearwater Analytics website
    1. June 18, 2025 at 3:12 PM UTCinvestigating

      Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.

    2. June 18, 2025 at 3:15 PM UTCidentified

      Engineers have identified the cause of the issue. They are working on a solution now.

    3. June 18, 2025 at 4:24 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 18, 2025 at 4:43 PM UTCresolved

      The Clearwater Analytics internal affected systems are fully operational.

    Unexpected Prism downtime

    Started March 28, 2025 at 9:10 AM UTC · 6h 55m

    OutageMajor incident
    Affected components
    Prism
    1. March 28, 2025 at 9:11 PM UTCinvestigating

      The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.

    2. March 28, 2025 at 9:11 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. March 28, 2025 at 9:12 PM UTCmonitoring

      The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. March 28, 2025 at 9:13 PM UTCresolved

      The Prism Reporting and Prism Statements products are operational.

    Unexpected website downtime

    Started January 14, 2025 at 3:40 PM UTC · 19m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. January 14, 2025 at 7:24 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. January 14, 2025 at 7:24 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. January 14, 2025 at 7:24 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. January 14, 2025 at 7:24 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started January 13, 2025 at 9:58 PM UTC · 16m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. January 14, 2025 at 7:27 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. January 14, 2025 at 7:27 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. January 14, 2025 at 7:27 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. January 14, 2025 at 7:28 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started January 6, 2025 at 3:05 PM UTC · 26m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. January 6, 2025 at 6:52 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. January 6, 2025 at 6:52 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. January 6, 2025 at 6:52 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. January 6, 2025 at 6:53 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started November 25, 2024 at 7:42 PM UTC · 3h 15m

    OutageMajor incident
    Affected components
    Clearwater Analytics website
    1. November 27, 2024 at 5:21 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable for a portion of our users. Engineers have been dispatched to urgently address the issue.

    2. November 27, 2024 at 5:21 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. November 27, 2024 at 5:21 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. November 27, 2024 at 5:21 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started November 25, 2024 at 7:20 PM UTC · 23m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. November 27, 2024 at 5:14 PM UTCinvestigating

      The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. November 27, 2024 at 5:14 PM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. November 27, 2024 at 5:14 PM UTCmonitoring

      The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. November 27, 2024 at 5:16 PM UTCresolved

      The Clearwater Analytics website is operational.

    Unexpected website downtime

    Started July 19, 2024 at 4:28 AM UTC · 7h 52m

    OutageCritical incident
    Affected components
    Clearwater Analytics website
    1. July 19, 2024 at 5:04 AM UTCinvestigating

      The Clearwater website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

    2. July 19, 2024 at 6:19 AM UTCidentified

      Engineers have identified the cause of the outage. They are working on a solution now.

    3. July 19, 2024 at 1:48 PM UTCmonitoring

      The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

    4. July 19, 2024 at 2:02 PM UTCresolved

      The Clearwater website is operational.