25 recorded Clio incidents since November 2025, with official updates, affected components, duration and resolution information.
Authentication issues may be causing some users to be redirected to a blank page when logging into Clio. The cause is currently under investigation. An update will be provided as soon as more information becomes available.
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Clio Support
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors, slower performance, or difficulty logging in. An update will be provided as more information becomes available.
The issue affecting Clio Manage has been identified and remediated, we are monitoring to ensure we have returned to normal operation
The incident has been resolved, Clio Manage has returned to normal operation
This incident is now resolved. Our connection with Intuit QuickBooks was unavailable, which meant QuickBooks Online syncs from Clio Manage were delayed or did not complete for customers in the US and Canada. The resulting backlog of queued work also delayed some other background processing in Clio Manage. We limited the affected sync while the backlog cleared, then restored it once processing had caught up. The connection has been operating normally since, and queued work has been resent automatically. We are reviewing how this integration fails so that a future interruption is isolated to the affected features rather than delaying other background work. We apologize for the disruption.
We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored.
The performance issue affecting Clio Manage Document Processing has been resolved, and responsiveness is back to normal.
The cause of the issue affecting Vincent Mobile, and the Word Add-In has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.
The issue affecting Vincent Mobile, Clio Work, and the Word Add-In has been resolved, and systems are operating normally.
An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada. An update will be provided as more information becomes available.
The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service. An update will be provided once performance has been restored.
The issue affecting downloads in Clio Work in Canada has been resolved, and systems are operating normally.
The cause of the performance issue affecting Clio Work and Vincent Standalone has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.
The performance issue affecting [Service] has been resolved, and responsiveness is back to normal.
At 6:53 AM, we received an email notification from Stripe saying our API key may be compromised, and that an API request was made with our live mode Stripe API key by a secret scanner. Related API key identifier: req_7wlTi6PhftQAFm Currently investigating this in Cycode
An issue impacting performance in some areas of Manage EU is currently under investigation. Users may experience slower than usual background tasks and increased latency. An update will be provided as more information becomes available.
The performance issues affecting background jobs has been resolved.
An issue impacting performance in Manage EU is currently under investigation. Some users may experience slower than usual background jobs and increased latency. An update will be provided as more information becomes available.
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors and slower performance. An update will be provided as more information becomes available.
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
An issue impacting performance in Manage has been identified. Some users may experience slower than usual background generation processes, such as report creation and document automation. An update will be provided as more information becomes available.
The cause of the performance issue affecting Manage has been identified, and performance is being restored. During remediation, some users may continue to experience slower lower than usual background generation processes, such as report creation and document automation. An update will be provided once performance has been restored.
The performance issue affecting Manage has been resolved.
The performance issue affecting Manage has been resolved.
An issue impacting performance is currently under investigation. Some users may experience slower than usual page loads or increased latency.An update will be provided as more information becomes available.
The service performance has improved and users should experience normal page loads and request latency. We will continue to monitor.
The issue affecting Clio Calendar Rules has been resolved, and systems are operating normally.
The cause of the performance issue affecting Clio Grow (US) has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.
The performance issue affecting Clio Grow (US) has been resolved, and responsiveness is back to normal.
The cause of the issue affecting Clio Manage US (app.clio.com) has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.
The issue affecting Clio Manage (app.clio.com) has been fixed, and we are currently monitoring
The issue affecting Manage US (app.clio.com) has been resolved, and systems are operating normally.
An issue impacting performance in Clio Manage and Clio Work is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
The performance issue affecting Clio Manage and Clio Work has been resolved
An issue impacting performance in Manage Canada (ca.app.clio.com) is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
We have deployed a fix and are monitoring. An update will be provided as more information becomes available.
The performance issue affecting Manage Canada (https://ca.app.clio.com/) has been resolved, and responsiveness is back to normal.
The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution.
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support
The cause of the authentication issues affecting some users has been identified, and a fix is being implemented.An update will be provided as remediation progresses toward full resolution.
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support
The cause of the API errors affecting [API-dependent features / integrations] has been identified, and a fix is being implemented. During remediation, some requests may continue to fail or integrations may be interrupted. An update will be provided once the fix has been deployed.
A fix has been deployed.
An issue impacting performance in Vincent EU standalone is currently under investigation. Some users may have experienced slower than usual page loads or increased latency. An update will be provided as more information becomes available.
Vincent EU is working as expected. The issue has been resolved.
