Cloudways outage history

We are aware of the reports highlighting regressions in a few of the recent official PHP security patches. The official PHP Group has not yet published an official position or updated patches addressing these reports. Mitigations remain in place to protect customers against the currently known attack paths, and we continue to monitor for further developments. No action is required from customers at this time. The currently known regressions are: 1. Configuration-dependent RCE: A reported RCE demonstration affects PHP 8.5.12 (which may possibly affect earlier versions as well) under specific configurations. We have implemented mitigations that break the demonstrated exploit chain. Our customers remain protected against this specific attack path. 2. Memory-safety Regression: A separate, verified bug report identifies a potential double-free issue affecting PHP 8.4.27 and 8.5.12, which may cause crashes under specific conditions. This is currently a stability and memory-safety concern, not a critical security issue (e.g., remote code execution). We are monitoring the situation and will continue to respond quickly to new vulnerability details or attack techniques as they emerge. If you have any questions, please reach out to our support team.

PHP RCE Advisory (CVE-2026-115560) Following the PHP Group’s latest security advisory (https://www.php.net/archive/2026.php#2026-10-23-1), the configuration-dependent remote code execution (RCE) issue highlighted in our previous update has now been assigned CVE-2026-115560. As reflected in our previous update, our Security team had proactively anticipated this vulnerability and implemented mitigations before the vulnerability was formally disclosed. The mitigations already in place align with the recommendations in the PHP Group’s latest advisory. Customers continue to be protected against the new CVE-2026-115560. No action is required from customers at this time. We continue to monitor developments and will adapt our protections as needed.

Cloudways Security is closely monitoring the situation and implementing interim mitigations (that may cause a short service disruption) to strengthen the security of affected PHP environments while awaiting the release of official patches from the PHP Group. The PHP Group has announced that patch releases are expected to begin on 21 October 2026 at 14:00 UTC, with availability varying by PHP version. For deprecated PHP versions, Cloudways is leveraging its Extended Long Term Support (ELTS) partnerships to help maintain security coverage and address vulnerabilities where official patches may not be available. Customers will receive further updates via email, and this status page will be updated as new information becomes available.

Today, the PHP Group disclosed critical Remote Code Execution (RCE) vulnerabilities affecting PHP. Because PHP powers a significant share of the web, including WordPress, Drupal, Laravel, and custom applications, we notified all customers this morning. To follow up on our previous notice on status.cloudways.com, we are implementing further latest interim configuration-level mitigations recommended by the PHP Group while preparing for a phased rollout of the official patches across our fleet. These interim measures provide an additional layer of protection while patch deployment is underway. For deprecated PHP versions, we are working with our ELTS partners to apply the appropriate security patches and maintain security coverage.

To follow up on our previous notice, interim configuration-level mitigations recommended by the official PHP Group have been deployed across the fleet. The phased rollout of official security patches is currently in progress, with these interim measures providing an additional layer of protection while patch deployment continues toward completion across the entire fleet. We are applying security patches across all Cloudways-supported PHP versions, including deprecated versions, covering PHP 5.6 and above. The rollout is currently in progress and includes PHP 5.6, 7.4, 8.0, 8.1, 8.2, 8.3, and 8.4, using the corresponding security patches for each version. This maintenance activity does not impact the availability or operation of Cloudways Platform, customer websites, or Affiliate Portal services.

We have applied security patches for all customer applications hosted on Autonomous. In parallel, we continue to rollout patches for applications hosted on Flexible.

The PHP security patch is being deployed to customer applications hosted on Flexible. Rollout is in progress and proceeding on schedule across all remaining instances. No action is needed from the customers. We will share a final update once the activity is completed. Our interim protections remains in place for all sites until the deployment is complete.

The PHP security patch rollout is in its final stage, with the majority of servers now patched. Our team is completing the remaining instances and we expect all patching to be completed by 09:00 UTC. Interim protections remain in place until then and no action is needed from the customers.

The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance. If you have any questions. please reach out to our support team.

The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance. If you have any questions, please reach out to our support team.

We are continuing to monitor for any further issues.

This incident has been resolved.

Some Cloudways Autonomous applications hosted in the London region may be experiencing temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

The issue has been identified as originating from our upstream provider in the London region. We are in close coordination with their team as they work on a resolution. We will provide further updates here as more information becomes available. We apologize for any inconvenience caused.

We apologize for the inconvenience. The issue has been resolved. If you continue to experience any related issues, please contact our support team

We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.

We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.

We are currently investigating an issue impacting upstream API requests to Vultr. As a result, server management operations involving Vultr instances including launching new servers, cloning existing servers, and executing reboots may time out or fail. Active, running Vultr servers and hosted applications are unaffected and operating normally, as only administrative management actions are impacted. Our team is actively monitoring the upstream response, and we will provide another update as soon as more information becomes available.

We have confirmed that the upstream Vultr API performance degradation has been fully resolved. All server management operations including launching new instances, cloning existing servers, and executing reboots are now fully restored and functioning normally. Thank you for your patience while we monitored the resolution.

We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.

This incident has been resolved.

We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.

The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability.

This incident has been resolved.

Our DigitalOcean Engineering team is investigating an issue affecting the DigitalOcean Public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and server provisioning. The team is actively working to identify and resolve the issue. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

Our DigitalOcean Engineering team has implemented mitigation measures to address the issue affecting the DigitalOcean public API and Cloud Control Panel. We are seeing requests succeed, and users should now be able to access the Cloud Control Panel and issue/receive API requests normally. We are currently monitoring the situation to ensure that the service has returned to normal operation and remains stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

This incident has been resolved.

We have identified an issue causing fatal errors (500 error) on WordPress applications running WordPress 7.1 alongside the WP Rocket plugin. The WP Rocket team has confirmed the issue and is actively working on a resolution. You can monitor their progress and view real-time updates directly on the official WP Rocket Status Page available on this link https://status.wp-rocket.me/. We sincerely apologize for any disruption this may cause and appreciate your patience while a fix is being deployed.

The WP Rocket team has released hotfix version v3.23.2.2, which addresses and resolves the issue. Users experiencing this issue are advised to update to WP Rocket v3.23.2.2. Detailed information regarding this issue is available on the WP Rocket Status Page https://status.wp-rocket.me/. Thank you for your patience and cooperation as this issue was investigated and resolved.

This incident has been resolved.

We are currently experiencing an outage with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue.  We will share additional updates as we have more information.

We are still working on the outages affecting Google Cloud servers across multiple regions. Our engineering team is actively coordinating with the relevant infrastructure teams to identify the root cause and is working toward resolution. We will share the next update as soon as new information becomes available. Thank you for your patience and kind understanding.

The services are being restored, and our team is closely monitoring progress. We anticipate things returning to normal within a few hours and will update you as soon as we have more information.

The issue has been fully resolved and all services are now back to normal operation. We apologize for any inconvenience caused and thank you for your patience.

We have identified an issue with our service provider, DigitalOcean, affecting their servers. Customers may experience failures when creating new servers and performing Disaster Recovery operations. The issue is limited to DigitalOcean servers. Their team is working to fix the issue and we will provide further updates as more information becomes available.

This incident has been resolved.

We have just conducted an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window. To ensure full platform stability and a seamless rollout, our engineering team is taking extra care during this process. Original Window: August 8, 06:00 UTC – 06:30 UTC Current Status: In Monitoring While all core platform remains functional, we are closely managing the update. Your cooperation in this regard is highly appreciated.

This incident has been resolved.

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.

This incident has been resolved.

We are aware that https://feedback.cloudways.com/ is currently inaccessible for our users. Our engineering team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating a connectivity issue with DigitalOcean in Bangalore. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

This incident has been resolved.

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

This incident has been resolved.

Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability.

The issue has been resolved. Please contact our support if you continue to experience any related issues.

Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard. Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational. We sincerely apologize for the disruption and will provide another update as soon as more information becomes available.

We have identified the root cause affecting the Platform Console UI and have deployed a fix. Users should now be able to log in and navigate the dashboard normally without experiencing unexpected logouts. We are closely monitoring the platform's stability to ensure performance remains optimal. Thank you for your patience while we resolved this.

This incident has been resolved.