Cmcom outage history

We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.

A fix has been implemented and we are monitoring the results.

We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.

Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.

This incident has been resolved.

We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Seated Ticketing is currently experiencing a service interruption. Our engineers are looking into this with the highest priority.

This incident has been resolved.

The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.

This incident has been resolved.

We are currently investigating a service interruption affecting Seated Ticketing.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing delay in processing tasks for the Agent Inbox

The issue has been identified and a fix is being implemented.

A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results.

This incident has been resolved.

Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period. Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday. We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available. We apologize for any inconvenience this may cause.

This incident has been resolved.

DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is queueing and will be delivered when it is resolved.

This incident has been resolved.

Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

What happened Today, some of our services experienced disruption following a release in which credentials for our Realtime service could not be read correctly during task processing. This had the potential to impact various parts of the platform, with the most significant effect on Native Voice Calls, which remained stuck in the queue and were not offered to available agents. Additionally, AI suggestions were not plotted in real time. By 09:39, the issue had been fully resolved and all services were restored to normal. What we are doing to prevent this in the future This issue was introduced by a hotfix that bypassed our standard test pipeline. Going forward, we will run core regression tests before any hotfix is released to production, ensuring issues like this are caught early. In addition, we are adding monitoring and alerting to detect this type of disruption earlier and respond more quickly. Closing Our apologies for the inconvenience caused. We will work diligently to prevent this from happening again.

We are currently investigating unresponsive or slow loading Agent Inbox.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.

The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.

We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.

Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.

This incident has been resolved.

Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

A fix has been implemented and we are monitoring the results.

Open and Click tracking has been temporarily disabled.

This incident has been resolved.