Cognito Forms outage history

Some users may be experiencing intermittent issues loading pages or submitting forms. We’re actively investigating and working to restore full service. Thank you for your patience—we’ll keep you updated as we make progress.

Our application and backend systems are operating normally, and we have confirmed this issue did not result from any recent changes on our end. The disruption stems from Microsoft Azure infrastructure responsible for routing traffic, which is causing some requests to fail. We are working directly with Microsoft to resolve the issue as quickly as possible and will provide updates as we learn more.

Service has been restored following the earlier issue with upstream infrastructure, and the site should now be accessible for all users. We will continue to monitor to ensure continued stability. Thank you for your patience while we worked through this issue.

The issue has been resolved, and all systems are operating normally. We appreciate your patience while we worked with our infrastructure partner to restore service.

We are actively investigating a service disruption related to a Microsoft Azure outage. Our team is working to restore normal operations as quickly as possible. We apologize for any inconvenience and appreciate your patience.

Our team has implemented an update to help mitigate the issue, and this should improve performance and accessibility for some customers while Azure works to resolve the underlying problem.

Microsoft Azure outage is improving. We will continue to monitor the situation.

This incident has been resolved.

We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.

We are continuing to work on a fix for this issue. We apologize for the delay and thank you for your patience.

We’ve implemented a fix for the email delay issue and are currently monitoring the results to ensure everything is working as expected.

Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time.

Please be aware that response times to support tickets may be slower than normal for the time being.

This incident has been resolved.

We are currently investigating reports of an outage affecting the ability for some customers to access our website.

We experienced degraded performance due to an unexpected spike in traffic that impacted server availability. Our team has identified the root cause and is actively working to restore full performance.

The issue has been fully resolved, and the website is performing normally. We’re continuing to monitor closely and are reviewing options to prevent similar issues in the future. Thank you for your patience.

This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding.

We are currently investigating reports of an outage affecting the ability for some customers to access our website.

This issue appears to be related to an network infrastructure issue within Microsoft Azure. We are continuing to monitor the situation. https://azure.status.microsoft

We are continuing to monitor this issue. This issue is intermittent, so you may sometimes see the forms work. We are monitoring this issue and will let you know as soon as we are informed that this issue has been resolved on Microsoft's side. You can click the link below to view Microsoft's status page: https://azure.status.microsoft/en-us/status

Microsoft has provided an update. They are putting measures in place to mitigate this issue and rolling out the fix by regions. Depending on your region, you may no longer experience any issues. They anticipate this issue will be resolved around 6:30 PM EST. You can click the link below to view Microsoft's status page, and we will continue to provide updates as we know more. https://azure.status.microsoft/en-us/status

Microsoft has released a fix for this issue. You should be able to use your forms and log in to Cognito Forms as expected. We will continue monitoring this and provide any other updates if needed.

This incident has been resolved.

Users may experience delays when exporting entries or downloading files from the Entries page. The export or download should be completed and you'll receive an email once this is complete. Our engineers are actively looking into addressing this issue and we'll keep you updated as we know more.

The issue has been identified and a fix is being worked on.

Our engineers have released a fix for this and we will continue monitoring.

This incident has been resolved.

Our engineers have identified an issue with email notifications not being sent starting at 6:25 pm EST. Our engineers are working to resolve the issue.

Email notifications should now be sending normally for most customers. We will continue to monitor this incident.

Emails that were triggered to be sent from between 6:25 pm to 11:59 pm EST on February 5th are now being delivered. We will continue to monitor the situation. Thanks for you patience.

Thanks for your patience. Email notifications are sending normally. Email notifications that were not initially sent during the outage time frame have now been sent.

Square is currently experiencing issues with processing payments. Cognito Forms connected to Square will not be able to process payments. You can click the link below to view Square's status page related to this: https://www.issquareup.com/

Square is continuing to look into issues with processing payments. Click the link below for the most up-to-date status from Square: https://www.issquareup.com/

Square is continuing to look into issues with processing payments. We will continue to keep you updated as we know more. Please click the link below for the most up-to-date status from Square: https://www.issquareup.com/

This issue has been resolved. Please contact support if you are experiencing any ongoing issues with Square payments on your forms.

Our engineers identified an issue with emails not sending for a short time today. The approximate timeframe is from 10:42am to 11:28 am EDT (14:42 - 15:28 UTC). The outage has been resolved and emails sent after 11:28 am are sending normally. Our engineers are working to requeue the emails that didn't send during this timeframe. We will keep you updated.

We are continuing to work on a fix for this issue.

Thanks for your patience. Email notifications that were not initially sent during the outage time frame have now been sent.

This incident has been resolved.

Some Cognito Forms organizations may be seeing slow server response times. We are currently working on the issue and expect to see a resolution shortly.

Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation. Thanks for your patience!

This issue has been resolved and services are back to normal operation.

We've identified a delivery delay affecting our customer's email notifications. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Our email service provider is continuing to work on this issue. Normal services will resume as quickly as possible. Thanks for your patience.

Delayed emails are now being delivered. We will continue to monitor the situation.

The issue affecting email deliverability has been resolved, and services should be now back to normal for all users. Thank you for your patience!

We have identified an issue with form integrations not sending. This would include webhooks and triggering third-party integrations such as Zapier, Flow and Make. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

A fix has been implemented and we are monitoring the results.

Integrations should be now back to normal for all Cognito Forms users. Thanks for your patience.

We are actively investigating an outage affecting email deliverability for a small number of Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

We are continuing to investigate this issue.

We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!

Some users may be experiencing issues accessing www.cognitoforms.com. We are working to resolve this issue as soon as possible.

This issue has been resolved. However, we are continuing to monitor the situation.

This incident has been resolved.

We are actively investigating a service outage affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

We are continuing to investigate this issue.

Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation.

Services should be now back to normal for all Cognito Forms users. Thanks for your patience.

Email notification delivery is currently delayed for HIPAA and verified email customers. This is an issue that has been identified and our email provider is currently working on resuming normal delivery as soon as possible.

This issue has been resolved, and any delayed emails should be sent shortly.

We are actively investigating an email delivery delay affecting most Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

We are continuing to work on a fix for this issue.

Email deliverability should be now back to normal for all users. Thank you for your patience!

A partial service outage affecting a number of customers and their forms started at 11:56 am EDT and was resolved at 12:51 pm EDT. This resulted in some customers experiencing long request times when loading forms. We apologize for any inconvenience this may have caused.

Email notifications are currently experiencing a delay. Normal email delivery will resume as quickly as possible; we apologize for any inconvenience this may cause.

This issue has been resolved, and emails should be sending normally.