Coingate outage history

API went down.

API recovered.

Embed went down.

Embed recovered.

Some clients have reported API timeouts. We are investigating these reports.

A fix has been implemented and we are monitoring the situation.

This incident was resolved.

Some clients have reported occasional API timeouts. We are investigating these reports and will provide updates as soon as we have them.

On 2023-11-21 evening we received several notifications about our core system's downgraded performance. Immediate investigation was initiated and shortly the issue causing performance issues was found and later that evening a fix was deployed. The next day on 2023-11-22 we received performance issues notifications again, some clients were still getting request timeouts. After further investigation, we identified that the fix deployed earlier required some modifications to solve performance issues completely.

We are continuing to monitor for any further issues.

Incident has been resolved and no new complaints were received since the fix was deployed.

Due to our infrastructure failure, we were unable to send API callbacks from 09:28 UTC till 13:27 UTC. Issue was identified and resolved. All stuck callbacks were sent 14:30 UTC. Everything is working as expected now.

From 1 AM to 6 AM UTC CoinGate has experienced a major outage of its core infrastructure. During that time most of CoinGate services were not reachable.

Ethereum network is experiencing a partial outage

Same issue is experienced with Binance Chain. We are working to identify the issue

This incident has been resolved.

The application is experiencing major outage, we are investigating the issue.

We've located the malfunction with the server and the services now are working at optimal levels. We will continue to monitor the situation for the rest of the day.

The issue has been resolved.

The issue is located and we are currently working on a fix

We've fixed the issue and both networks are back to normal. We will continue to monitor the situation for the time being.

The systems are operational and working as expected

The issue has been identified and a fix is being deployed.

The deployment is taking longer than expected. Current ETA to full operation ±10 mins.

A fix has been successfully applied, all services are operational and back to full capacity. We will continue monitoring the situation for the time being.

This incident has been resolved.

We are investigating reports of degraded performance for Merchant Orders.

The issue has been resolved - all services are working at full capacity.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently experiencing issues with one of the hosting providers and our homepage is not accessible as a result. Users also won't be able to sign in to their accounts during this time. All other systems, including API and payments processing, are functioning as expected.

Homepage is now accessible. We will keep monitoring the performance.

This incident has been resolved.

We're experiencing an issue with Bitcoin payments, thus some clients might experience a degraded performance. All the other currency payments are working as intended. The situation is being solved at this moment.

We are continuing to work on a fix for this issue.

This incident has been resolved.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.

Empathize with those affected and let them know everything is operating as normal.