Commpeak outage history

Following our recent scheduled maintenance on PBX Stas, we are observing unexpected side effects impacting a small percentage of requests, resulting in elevated response times. Our engineering team is actively investigating the root cause and deploying a fix. Voice services and primary features remain operational, but some users may experience intermittent delays.

The performance issues affecting PBX Stas following our scheduled maintenance have been fully resolved. Response times and request processing have returned to normal operating parameters. Our team will continue to monitor system stability closely. We appreciate your patience while we worked to resolve this issue.

We are experiencing a temporary dialer that may cause a compromised performance in your dialer functionality and performance

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a disruption affecting multiple CommPeak services, including [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. During this period, you may see [failed call attempts, delayed message delivery, portal login errors, API timeouts]. Our engineering team identified the issue at [07:34 UTC] and is actively working on restoring full service. This is our top priority, and we have all relevant teams engaged. We will post the next update by [08:15 UTC], or sooner if the situation changes. We understand the impact this has on your operations, and we are sorry for the disruption. For account-specific questions, please contact your account manager or [email protected].

This incident has been resolved.

Our team is actively investigating the ongoing outage and working toward a resolution

The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

This incident has been resolved

We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

We are continuing to investigate this issue.

We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

The incident has been resolved and all services are operating normally.

We are currently investigating degraded network performance for our infrastructure in European Region.

There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

Cloudflare has mitigated the current impact. We will continue to monitor the network status.

This incident has been resolved.

We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

The incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

This incident has been resolved.

Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

We are currently investigating this issue.

This incident has been resolved.

CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating this issue.

We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

Adjustment has been implemented, and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

We applied a developed workaround and monitoring the results.

We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

This incident has been resolved.

Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

The issue is related to our CDN provider Cloudflare, we are working on a fix.

A fix was applied, we are monitoring the result.

This incident has been resolved.