Condo Control outage history

We are aware of the issue preventing our customers from creating support tickets through our AI assistant, Centra. Our team is investigating the matter, and we aim to have it back to its full functionality shortly. If you need immediate assistance please contact our support team by phone at 1 888 762 6636 and we will be happy to assist you.

This incident has been resolved.

We are aware of the issue causing all pages to fail to load in the Web App and are investigating.

The issue has been resolved and the web app is fully accessible. We will continue to monitor to confirm stability

The issue has been fully resolved and the web app is operating normally. This incident is now closed.

Some users are experiencing an unexpected timeout when writing but not yet submitting a Service Request, Incident Report, or Shift Log. If left idle for ~5 minutes, the page may refresh and work may be lost. Workaround: Copy your draft into a notepad before stepping away. We are actively working on a fix and will update this page when resolved.

The issue has been resolved.

Some features (mostly related to posting content) are currently unavailable. We have identified the root cause and are investigating mitigation options. Further updates to follow. In the meantime please use our mobile app where possible, as it continues to operate normally.

All major functionality has been restored; the only remaining issue is logos not loading. We will provide an update once the issue is fully resolved.

The issue is now fully resolved - logos are now loading correctly.

Our team is investigating an issue affecting report generation for some users. We are actively working to restore full functionality as soon as possible. Thank you for your patience.

The issue affecting report generation has been resolved. We appreciate your patience as our team worked to restore full functionality.

We are aware of an issue preventing some users from generating reports. Our engineering team is actively investigating and working to restore full functionality as soon as possible. Thank you for your patience.

We have resolved the issue affecting report generation. Reports are now fully operational, and users should be able to generate and access reports as expected.

We’re investigating an issue causing some users to see an “An error has occurred” message when signing in through the mobile app. This issue does not impact web access. A fix is currently in progress.

This incident has been resolved.

Condo Control uses Zoom Phone systems, which is currently experiencing a partial outage. We are monitoring their recovery and will keep you informed as soon as normal service resumes. During this outage, please submit support requests via the help feature. For more detail, see here: https://support.condocontrol.com/hc/en-us/articles/7068007444379-Web-Browser-How-to-Create-a-Help-Ticket

Zoom service has been restored, and our business phone line is operational once more. Thanks for your patience.

We’re currently investigating an issue affecting the ability to view and attach images or files. Our team is working to identify the cause and implement a fix. We apologize for the inconvenience and will provide updates as soon as possible.

We are currently rolling out the fix that should resolve the issues with file access. We are monitoring the performance at the moment.

We are continuing to monitor for any further issues.

We’ve identified and resolved the root cause of the issue affecting images and files.

We are currently experiencing site slowdowns affecting our services. Our team is aware of the issue and is actively working to identify the cause. We apologize for any inconvenience and appreciate your patience. Updates will follow as more information becomes available.

The site slowdown has been resolved. We cycled the platform through a reset protocol. Our team is analyzing the issue, and will continue work through improvements to fully resolve our recent performance issues. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an outage affecting our services. Our team is aware of the issue and is actively working to identify the cause. We apologize for any inconvenience and appreciate your patience. Updates will follow as more information becomes available.

We have identified a configuration that did not operate correctly. It has been removed, and the web application is fully available again. We are continuing to monitor the system.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

Performance has returned to normal. Our team is working to address the root cause.

We are currently investigating this issue. We apologize for any inconvenience.

System has returned to normal operations. Our maintenance release on Thursday contains many fixes related to our recent performance challenges. Thank you for your patience while we work through these upgrades.

This morning's maintenance completed at 9.20am. During the maintenance there were a few required adjustments identified. The R&D team continues to refine this morning's release for optimal performance. We will provide updates as we progress.

The team has finished making all the necessary adjustments for a complete release. We will be making a number of enhancements for next week's normally scheduled release to improve on today's outcomes.

We are currently investigating this issue.

The platform has resumed normal operations. We have identified several critical system improvements, and we anticipate releasing them Wednesday morning

We are currently investigating this issue.

The platform has resumed normal operations. We have identified several critical system improvements, and we anticipate releasing them early next week.

We are currently experiencing slower-than-usual response times when performing actions within the system. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved.