Conga Contracts outage history

We are currently investigating issues with failure affecting Platform Login, Composer, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.

We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.

We are currently investigating reports of Investigating Issue Impacting email functionality on Conga Platform. Customers may experience intermittent errors involving email functionalities. We will provide further updates as they are available.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Email functionality on Conga Platform should now be accessible and functioning normally.

The issue impacting email functionality has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating reports of degraded performance affecting Conga Contracts within the NA region. Customers may experience intermittent errors and slow performance. We will provide further updates as they are available.

We are continuing to investigate this issue.

We have identified resource constraints that are contributing to the performance issues. To address these findings, we are implementing additional improvements as part of an upcoming release. Our teams remain actively engaged in monitoring the environment and working to improve performance and stability. This remains our team's top priority, and we will continue to provide updates as more information becomes available.

Our teams continue to actively work on addressing the identified resource constraints and implementing improvements to enhance performance and stability. The environment remains under close monitoring while these efforts are ongoing. This remains a top priority, and we will provide further updates as progress is made.

Our teams are making steady progress in addressing the resource constraints and improving overall performance. We continue to closely monitor the environment while the remaining improvements are being worked through. We will share further updates as the work continues.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.

A fix has been implemented, and our systems continue to recover. We are seeing overall improvements in performance and stability, and services should be accessible and functioning normally for most customers. While the situation has improved, some customers may still experience intermittent issues. Our teams are continuing to closely monitor system performance and stability and are actively working to address any remaining impacts. This remains our team's top priority, and we will continue to provide updates as more information becomes available.

We continue to monitor system performance and stability and are seeing continued improvement. Some customers may still experience intermittent issues, and our engineering teams remain actively engaged in monitoring the environment and addressing any remaining impacts. We will continue to provide updates as more information becomes available.

The issue impacting Conga Contracts in the NA region has been fully resolved and system has been operating normally for the past 2 days. We appreciate your patience and understanding while we worked to resolve this issue.

We are currently investigating an issue affecting authentication for customers using Conga IDP as their login method. At this time, the impact is limited to Conga IDP authentication. Other supported authentication methods remain operational. Our engineering teams are actively monitoring an ongoing Azure service issue in the West US region that may be contributing to this behavior and are working to minimize customer impact. We will continue to provide updates as more information becomes available. Microsoft Azure Status: https://azure.status.microsoft/en-us/status

We continue to monitor an ongoing Azure service incident affecting the West US region. The impact remains limited to customers using Conga IDP as their authentication method. Other supported login methods continue to operate normally. Microsoft has identified the likely cause of the Azure service disruption and is actively deploying mitigation actions. We are closely monitoring recovery alongside Azure and will continue to provide updates as service restoration progresses. Microsoft Azure Status: https://azure.status.microsoft/en-us/status

The issue affecting Conga IDP authentication has been resolved. Microsoft has completed mitigation of the Azure service disruption affecting the West US region, and our monitoring indicates that Conga IDP authentication has returned to normal operation.

We are currently investigating ongoing performance degradation impacting Conga Contracts in the North America (NA) region. Our Engineering team is actively working to identify the root cause and implement mitigations to restore normal service levels as quickly as possible. During this time, customers may experience slower-than-normal response times and intermittent delays when using Conga Contracts. We will continue to provide updates as more information becomes available. For real-time updates, please monitor our status page: status.conga.com

The issue impacting Conga Contracts in the NA region has been fully resolved and system has been operating normally for the past 9 hours.

We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.

We continue to investigate the service impact affecting the Conga Contracts in the NA region. Customers may continue to experience intermittent errors. We will provide the next update as soon as more information becomes available.

We've identified the root cause and our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors and degraded performance while a fix is being deployed.

Our engineering teams are actively investigating the underlying cause of this issue and are working to implement a resolution as quickly as possible. While this work is underway, some customers may continue to experience intermittent errors or periods of degraded performance. We will continue to provide updates as more information becomes available.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.

The issue impacting Conga Contracts in the NA region has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating an issue Turbo Production tenants in EU region. Customers may experience intermittent service disruptions and degraded application performance. We will provide further updates as they become available.

Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.

The issue impacting Turbo Product in the EU region has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.

The issue impacting Conga Contracts in the NA region has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.

The issue impacting Conga Contracts in the NA region has been fully resolved and all affected systems have returned to normal operation.

Following the Composer Conga Platform 202606.1.0 release, solutions leveraging the Field Data Source parameter are failing to merge intermittently. If encountered, customers leveraging the Field Data Source parameter must add the &platformcomposer=1 parameter to their existing Composer solution. Without this change, Composer merges leveraging the Field Data Source parameter could fail. The root cause is still under investigation. Once identified, a fix will be automatically deployed. Who is affected: Composer customers leveraging the Field Data Source parameter. Required action: A Salesforce System Administrator must complete the following steps. Step 1: Identify any Composer solution(s) that include the Field Data Source parameter. Step 2: Add the &platformcomposer=1 parameter to all Composer solutions that currently include the Field Data Source parameter. Contact Conga Support if issues persist after completing these steps.

This incident has been resolved.

We are currently investigating reports of gateway time out errors affecting Conga Contracts. Customers may experience intermittent errors. We will provide further updates as they are available.

We continue to actively investigate the gateway timeout errors affecting the Conga Contracts product. Customers may continue to experience intermittent errors and degraded performance while remediation efforts are underway. We will provide the next update as soon as more information becomes available.

We continue to actively investigate the gateway timeout errors affecting the Conga Contracts. Our engineering teams are engaged and analyzing the underlying cause. Customers may continue to experience intermittent errors and degraded performance while the investigation remains ongoing. We appreciate your patience and will provide additional updates as soon as more information becomes available.

A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.

The issue impacting Composer has been fully resolved and all affected systems have returned to normal operation. We appreciate your patience and understanding while we worked to resolve this issue.

Salesforce Core services are currently experiencing performance degradation, which is intermittently impacting Turbo SFDC authentication. This includes things like: Authentication and login services API endpoints Database/platform infrastructure CRM application backend services Metadata and workflow services We are closely monitoring the Salesforce outage and will provide updates as we learn more.

Salesforce is still continuing to investigate the issue.

Salesforce has done rolling restarts, released connections with pre-mitigation configurations, and currently performing final validations and taking proactive actions to ensure full remediation. With the Salesforce rolling restarts, all Conga Turbo services are operation, but we are monitoring the situation actively until Salesforce outrage is fully resolved.

This incident has been resolved.

We are currently investigating this issue.

The fix did not work, we are still facing 504 issues. We are investigating it.

We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers. We will provide further updates as they are available.

We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating reports of service impact affecting Conga Sign Professional within the NA region. Customers may experience inability to resend transactions and the View Audit button not re-directing properly. We will provide further updates as they are available.

After investigation, this is not a service-wide incident. The issues with resending transactions and the View Audit button have been confirmed as an intermittent product defect and are being addressed by Engineering as a high priority item. Affected customers should contact Conga Support for updates.

We are aware of an issue impacting Conga Contracts for Salesforce, imacting all regions and team is working towards implementing a fix. Users may get errors while editing the Contract record (SalesForce standard contract object). We will provide further updates as they are available.

We continue to investigate the issue impacting Conga Contracts for Salesforce across all regions. Users may continue to experience errors while editing Contract records within the Salesforce standard Contract object. Our engineering teams are actively analyzing the issue and working towards implementing a fix to restore normal functionality. We appreciate your continued patience and will provide further updates as more information becomes available.

We've identified the root cause of the issue impacting Conga Contracts for Salesforce. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure while editing Contract records within the Salesforce standard Contract object / files, while the fix is being deployed.

We are continuing to work on a fix for this issue.

Our engineering team has prepared a targeted fix and is currently validating the update prior to deployment. We will continue to provide updates as implementation progresses.

Deployment of the targeted fix is currently in progress. Our teams are actively monitoring the rollout and validation activities, and we will continue to provide updates as progress continues.

Deployment of the targeted fix is continuing to progress.

During validation, the previously identified fix did not fully resolve the issue as expected. Teams are continuing deeper analysis and working on an updated remediation approach to restore normal functionality. We will continue to provide timely updates as progress is made.

Our engineering teams have developed an updated fix for the issue and are currently validating the solution prior to rolling it out. We are closely monitoring the validation process and will provide further updates as progress continues.

Our engineering teams have successfully validated the updated fix for the issue impacting Conga Contracts for Salesforce and have begun deploying the remediation. Users may continue to experience errors while the rollout is in progress. We are actively monitoring the deployment and will provide further updates once implementation has been fully completed.

The fix for the issue has been successfully deployed across the regions, and our team is actively monitoring the environment to ensure stability and full recovery.

The issue impacting Conga Contracts for Salesfroce in the all regions has been fully resolved and all affected systems have returned to normal operation.

Hello Conga Sign Customer, We are writing to inform you that some customers may experience issues with sending transactions or synchronization in Conga Sign Professional following our release maintenance today. If you are impacted, please reconnect your OAuth connection by following these steps: Salesforce Org → Conga Sign Setup → Org Configuration → Connect with OAuth → Reconnect Thank you, Conga Team

We are currently investigating reports of service degradation affecting Composer in all regions. Customers may be unable to create Salesforce tasks or activities due to insufficient permissions at the moment. We will provide further updates as they are available.

We've identified the root cause of the issue impacting Conga composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.

Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved. Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.

The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.

The issue impacting Composer has been fully resolved and all affected systems have returned to normal operation. We appreciate your patience and understanding while we worked to resolve this issue.

We are aware of an issue impacting Conga Contracts affecting Conga Contracts within the NA region. Customers may experience intermittent errors or an inability to access the application. We will provide further updates as they are available.

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

The issue impacting Conga Contracts in the NA region has been fully resolved and all affected systems have returned to normal operation. Customers who are still experiencing issues may need to log out of their SSO account and log back in.

We are currently investigating the issue

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.