Contentful outage history

We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

This incident has been resolved.

Our monitoring systems have detected an outage of Contentful Docs (https://www.contentful.com/developers/docs/) we're investigating the nature and the cause of the outage and we'll update this incident as we have more details

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.

The issue has been resolved for most customers. We continue to work on a resolution for everyone.

The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.

This issue has been resolved.

Some customers are seeing CORS preflight failures when requesting cross-space references on CDA through webbrowsers. We've identified the cause and are working on resolution.

The issue has been resolved. We are monitoring the situation.

The issue has been resolved.

Some customers are experiencing issues on CDA where cross-space requests are returning incomplete results. We are working on a resolution.

We have addressed the issue and are monitoring the situation.

The issue has been resolved.

Some customers in the EU data residency region are receiving stale entries from Content Delivery API. We are investigating.

We are continuing to investigate this issue impacting a subset of customers in the EU.

We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved.

Our monitoring systems have detected an outage of daily audit logs we're investigating the nature and the cause of the outage and we'll update this incident as we have more details. There is minor side effects on real time audit logs in terms of actor details (email, username) missing but the log's themselves are intact, including userId and they remain operational.

We've identified the issue and are working to resolve the daily audit logs for today, we've also confirmed that EU is unaffected.

The issue is resolved and audit logs are delivered as expected again.

Some customers are experiencing issues with add-ons not being applied correctly to their spaces. We are working on a fix.

Some customers in the US data residency region are still experiencing issues with add-ons not being applied correctly to their spaces. We are working on a resolution.

We have implemented a fix and the issue has been resolved.

We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

We have identified the issue and are working with our upstream provider to provide a fix.

We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

The incident is resolved

Some customers in the EU data residency region are experiencing latency and errors on Content Management API. We are investigating.

Error rates and latency on Content Management API in the EU data residency have improved. We continue to monitor the situation.

The issue has been addressed.

Some customers are experiencing increased latency and errors when working with Snapshots. We are working on a resolution.

Snapshot creation remains impacted. We continue to work on resolving the issue.

We've addressed the issue and are monitoring the situation.

This incident has been resolved.

We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

We have taken action and error rates have returned to normal.

We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.

We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.

We are continuing to work with one of our upstream CDN providers on resolving this issue.

We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.

Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.

This issue has been resolved.

Customers are experiencing increased latency and errors working with Content Model Templates . We are investigating.

We have applied a fix for the issues with Content Model Templates and are monitoring the results.

This issue has been resolved.

We are investigating an issue where some customers may be unable to sign in to Contentful using GitHub - all other login methods are operational.

Due to an issue identified with an external provider a small portion of customer traffic may have experienced periodic spells of higher latency or timeouts / errors when making requests to the Contentful Management and Contentful Preview APIs in the past few days (26th to 29th June) - the issue has been resolved

Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

Error rates have returned to normal. We continue to monitor the situation.

This issue is now resolved.

We have noticed an issue where the asset picker in the Cloudinary Marketplace app is not working. We are investigating and will post an update when we know more.

The asset picker in the Cloudinary Marketplace app was not working. The issue is resolved. Customers may need to do a hard refresh to clear their browser cache.

Some customers in the EU may experience issues finding content via full-text search. We have identified the issue and are working on a resolution.

We have resolved the issue for the majority of customers and are continuing working on full resolution.

We have resolved the issue for all affected customers and are monitoring.

A small amount of EU customers might still experience issues related to locale-based publishing. We are working on resolving these.

We continue working towards full resolution.

We have resolved the issue.

Some customers in the EU might see intermittent problems with editing and publishing content. We have identified the underlying issue and are working to resolve it.

Editing and publishing errors have been resolved, but some published entries may not yet appear in filtered API requests for a small amount of EU customers. We continue working on the resolution.

We continue working on the resolution.

We continue working on the fix and have already seen resolution for the majority of customers affected by it.

We have resolved the issue.