Continu outage history

We are currently investigating escalated errors when singing into Continu applications.

We are continuing to investigate this issue.

We've identified the root cause and are working to resolve the login errors.

We've applied a fix for login failures and are continuing to monitor.

This incident has been resolved.

We're currently investigating intermittent issues with accessing the Continu front-end in EU regions.

We've identified the issue during server upgrades and are seeing recovery.

A fix has been implemented and we are monitoring the results.

We've verified that this incident is resolved.

Continu is currently monitoring the more widespread AWS outages. Our infrastructure is mostly isolated against impact from this outage however there may still be affects outside of our control.

This incident has been resolved.

We are currently resolving the issue.

This incident has been resolved.

Continu is aware of a third party service outage related to our mail and notification systems. We've opened support channels with this service and will continue to monitor for a resolution. During this time mail based notifications may fail to be sent to your users. We will update this report as we learn more. Thank you for your patience.

During the night of 2/4/2024 Continu detected and was made aware of login attempts failing. This specifically impacted users attempting to sign in with SSO using Okta. The engineering team was able to identify the issue and provide a solution. We apologize for any inconvenience this may have caused. Thank you for your patience during this infrastructure incident.

Continu has identified an issue where every registered attendee on Workshop content is receiving update emails when new users are invited. This issue stems from Google / Google Calendar invites and is happening globally at the Google level. We're continuing to monitor this issue and will provide updates here once the issue is resolved. We greatly apologize for the multiple emails being sent and while it is out of our engineering team's hands at this moment we're committed to providing updates as they are provided. Thank you for your patience.

Google support has identified this as a bug and is working to resolve it as soon as possible.

The bug that was causing this issue has been fixed by Google. We're now closing the incident. Thank you for your patience.

Continu is aware of issues loading pages within the application. We've identified the issue and are working to resolve it as soon as possible. Thank you for your patience.

The issues that were causing page load issues across applications have been resolved. Thank you again for your patience.

Continu has detected a traffic disruption affecting the EU region. Our Engineering team has identified the issue and is in the process of providing a solution.

We are continuing to work on a fix for this issue.

Our team has completed an emergency roll-out to provide a solution and is monitoring it's effect.

This incident has been resolved.

During the timeframe between ~4:00-4:12pm Eastern Continu received reports of the inability to sign-in while using SSO/SAML based authentication. This issue manifested for users using both Google & OKTA authentication methods. Reported issues were identified by the Engineering team as the result of a recent infrastructure security change. The Engineering team is continuing to monitor the resolution.

Continu has identified intermittent issues with the API service in US-West-2 resulting in errors that may have occurred during certain interactions. The engineering team has applied a fix and is currently monitoring for resolution. Thank you for your patience.

This incident has been resolved. Thank you for your patience.

Continu will be undergoing planned maintenance which may include a brief period of downtime. This period should last no longer than one hour. Thank you for your patience.

Continu has completed it's maintenance window.

Post-maintenance monitoring completed.

This incident has been resolved.

Continu's engineering team has identified the issue and is in the process of rolling a change out to resolve SAML/SSO authentication errors.

The issue has been resolved. Thank you for your patience.

Degraded application performance was detected at ~1:30 PM EST. The engineering team was able to diagnose and resolve an API service level issue at ~1:53 PM EST. Thank you for your patience, performance should be back to normal. Our team is actively monitoring the resolution.

We are currently investigating reports of an outage within the Continu Reports service. We will keep this incident up to date with our progress. Thank you for your patience.

We've identified the issue and are currently deploying a fix.

We're currently monitoring the deployed fix for this particular issue. Currently it appears traffic has returned to normal and functionality has resumed.

The outage within Continu's Reporting service has been corrected and functionality has returned to normal. Thank you again for your patience.

We're currently investigating reports of degraded performance within the Continu application. These reports include sluggish responsiveness in portions of the front-end as well as log-in related issues. This page will be updated as more information becomes available.

We've identified several issues regarding hardware and database layers and are actively monitoring our applied solutions.

The previously degraded performance of Continu's API application looks to be resolved. We will continue to monitor for any additional impact or regression. Thank you for your patience.

This incident has been resolved.

Hello, Between 5:29 - 6:32 PM EST Continu experienced a partial API service outage in the US-West-2 Region. The root cause has been identified as a host level outage which his since been rectified. This issue may have affected some customers attempting to complete actions within Continu which require the API. We're currently monitoring the situation and digging further into the direct cause. Thank you for your patience, Continu

A fix has been implemented and we are monitoring the results.

After closely monitoring the solution to this issue it has been resolved. Thank you for your patience.

At roughly 2:20PM EST in the US-West-2 region Continu experienced a dropout in the ability to reliably log into and reach customer instances. This issue has been recovered from and our engineering team is currently investigating the root cause of this and will provide updates as soon as possible. Thank you for your patience.

The root cause of the issue has been identified. During a ~5 minute period between 2:20-2:25 PM EST our DNS experienced issues routing traffic through to the underlying web servers. Because of this some end users experienced longer than normal page load times and reachability issues. The cause of this was identified and mitigated, DNS and the respective web servers are recovered and functioning as normal. Thank you for your patience.

At ~5:30 PM EST a server responsible for displaying the Continu application to customers began experiencing hardware resource related issues. This resulted in Continu being inaccessible to users. During troubleshooting the engineering team replaced the culprit server which resulted in traffic returning to normal. The team identified a separate issue regarding scaling which increased the time to resolution. Root cause analysis and communication channels with a partner provider are on-going and will be wrapped up in a postmortem.

Continu is currently experiencing degraded service performance. At this time it is believed that we're again seeing the start of an Amazon AWS provider outage. Our Engineering team is working on troubleshooting these issues and monitoring the output coming from AWS (One of our primary service providers). We will keep this Statuspage up to date, thank you for your patience.

We are continuing to investigate this issue.

AWS has identified internet connectivity issues within the regions responsible for serving the Continu application. They are currently working to resolve these issues. Our Engineering team is continuing to monitor this from our end to provide updates. Thank you for your patience.

AWS has resolved their internet connectivity issues and we're seeing service return to normal. Our Engineering team will continue to monitor the recovery. Once again, thank you for your patience.

# Service outage \(12/15/2021\) ‌ At approximately 10:40 AM EST Continu experienced a general service outage in the US-West-2 region. This outage resulted in customer instances becoming unreachable. Below is the chain of events that led to this outage and it’s resolution. ‌ * **10:40 AM EST** - The Continu Engineering team began receiving alerts that customer instances in the US-West-2 region began to show signs of degraded performance. The team spun a call up to begin troubleshooting and identified that all instances hosted in this region were slow to load or unreachable. * **10:45 AM EST** - During troubleshooting it became apparent that multiple other tools were unresponsive which is indicative of a much larger source issue unrelated directly to Continu. Reports of other services and sites hosted within out primary provider \(AWS\) becoming unusable began to surface. This coincided with an update to the AWS Global Service Dashboard that they were investigating internet connectivity issues. * **10:56 AM EST** - Continu customer instances begin to recover, service is restored to normal. * **11:01 AM EST** - AWS reports they have identified the root cause of their datacenter internet connectivity issues and begins to see early signs of recovery. * **11:14 AM EST** - AWS reports that their connectivity issues have been resolved and closes the incident. Continu concurs but continues to monitor recovery. The Statuspage incident is closed shortly thereafter. We at Continu thank you for your patience during this outage.