51 recorded Convercent incidents since October 2023, with official updates, affected components, duration and resolution information.
We are actively investigating an issue regarding the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this has caused.
Convercent EU Services & application has been restored and operational as expected.
We are experiencing a delay with the Convercent Insights Reporting Service data refresh. The reporting service is accessible, but reporting data will be stale until we restore the refresh cycle. We will update this page as soon as the data refresh is restored.
We are continuing to investigate this issue.
This incident has been resolved.
We are actively investigating, an issue regarding the Database service of the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this has caused.
The issue impacting the Convercent EU Database service has been resolved, and the service is fully operational. We apologize for any inconvenience this has caused.
We have been notified by our carrier the following changes for Lebanon and Nicaragua. Lebanon - Effective 31st of July 2026, (01-426-801) 855-8659-450 will be disconnected and we will be unable to provide service a number for this country. Reporting parties will still be able to submit cases via the web or use our Global Reverse Charge number by dialing (00) 1 -720-514-4400. We will continue to work with our provider on future options. Nicaragua - Effective immediately, 50518002201152 has been disconnected by the local carrier. The only number option will be a local number 2248-2265. Reporting parties can still submit reports via the web. We understand its impact on your employees' ability to report using those country numbers and we will notify you if we are able to procure new numbers in the future. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
The issue has been resolved and calls from the Verizon network are connecting as expected.
The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.
We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.
The issue has been resolved and Insights & Reporting is now operating at full functionality
Closing incident
We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
This incident has been resolved.
We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.
We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
The automated line testing system Convercent/EQS uses to monitor phone-line uptime identified that our Sudan based shared telephony line is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Sudan numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
We have been notified our shared line for Sudan will not be restored and we are unable to procure a new number. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Sudan shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Sudan number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
We are actively investigating an issue impacting email delivery for a subset of emails for the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this may have caused.
This incident has been resolved, and all recent backed up emails have been cleared. We are working on re-processing any older pending emails from July 1st onwards. Thank you for your patience.
The issue impacting the EU Reporting service earlier today, July 2, 2025, at 2:00 AM EDT has been resolved as of 7:00 AM EDT on the same day. The service is now fully operational. We apologize for any inconvenience this may have caused.
Effective 03/01/2025...We recently learned that upcoming change to Lithuania telephony dial format that will affect the existing shared telephony line. The new dial format will use a "0" in front and replace "8". The new number for Lithuania is 0 800 30 451. Individuals can call in reports through this number starting on 03/01/2025 and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Lithuania shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Lithuania number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Lithuania shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections. Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-949.
We’ve identified an issue where users hosted on the EU Production environment were unable to access the Convercent service. We’ve determined that the issue was the result of an incorrect configuration that utilised an outdated certification. We’ve amended the configuration, which has successfully resolved the issue. This Issue would have affected users between the 5th Jan 2025, 00:00 UTC to the 6th Jan 2025, 09:50 UTC Root cause analysis investigations have been initiated and an RCA will be provided.
We’ve identified an issue affecting the delivery of OneTrust emails serviced by our third party provider SendGrid. Customers hosted in EU Production may notice a delay in the delivery of email notifications from the platform. We’re investigating this issue further and we’ll provide an update as soon as possible.
Our third party provider SendGrid has performed corrective actions, which we anticipate has prevented further impact from occurring. Customers hosted in the EU Production environment may potentially see delays in the delivery of email notifications that should have occurred prior to this action. We’re reviewing our environment to confirm the current impact and determine any further troubleshooting steps. We’ll provide an update once this review is complete.
We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.
We recently learned that upcoming changes to Benin telephony regulations will affect the existing shared telephony line. We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls.The updated shared number has passed testing and is ready for use. The new number for Benin is We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls. The new number is +229 0162 50 09 89. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
