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    Copper outage history

    50 recorded Copper incidents since November 2021, with official updates, affected components, duration and resolution information.

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    We are investigating an issue with the Google Sheets Add-on resulting in difficulty Importing Data

    Started June 9, 2026 at 3:45 PM UTC · 6d 4h

    IssuesMinor incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. June 9, 2026 at 3:45 PM UTCidentified

      We've identified the issue and we are working on the solution.

    2. June 11, 2026 at 5:47 PM UTCidentified

      We have identified a recent Google Security update is preventing some users from accepting Google Permissions.

    3. June 14, 2026 at 5:02 AM UTCmonitoring

      Google has resolved the unverified issue causing some users to have trouble accessing accepting Google Permissions and accessing the Chrome Extension. We are investigating a persisting issue with the Copper Google Sheets Add-on resulting in some users unable to Import Data.

    4. June 15, 2026 at 8:11 PM UTCresolved

      All issues are now resolved and all components are operational. If you still experience an issue after removing and re-installing the Chrome Extension or Google Sheets Add-on, please contact the Copper Support Team.

    Form Builder, Linked Pages, and some Integrations failing to operate as expected.

    Started February 25, 2026 at 9:27 PM UTC · 1h 41m

    OutageCritical incident
    Affected components
    Forms BuilderIntegrationsForms Submission
    1. February 25, 2026 at 9:27 PM UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages, and some Integrations.

    2. February 25, 2026 at 9:34 PM UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages and some Integrations failing to operate as expected. We are prioritizing this issue to restore expected operation to these features.

    3. February 25, 2026 at 10:12 PM UTCidentified

      We have identified the issue resulting in Forms, Linked Pages and some Integrations to fail to operate as expected.

    4. February 25, 2026 at 10:24 PM UTCidentified

      We have identified the issue resulting in Form Builder, Linked Pages and some Integrations to fail to operate as expected. We are preparing the update and expect the issue to be resolved within a few hours. Thank you for your patience.

    5. February 25, 2026 at 11:08 PM UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Started February 19, 2026 at 12:28 AM UTC · 14h 26m

    IssuesMinor incident
    Affected components
    Custom Reports Builder
    1. February 19, 2026 at 12:28 AM UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. February 19, 2026 at 2:53 PM UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Started February 18, 2026 at 2:59 PM UTC · 9h 27m

    IssuesMinor incident
    Affected components
    Reporting
    1. February 18, 2026 at 2:59 PM UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. February 19, 2026 at 12:25 AM UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Started February 9, 2026 at 6:11 PM UTC · 3h 51m

    IssuesMinor incident
    Affected components
    Custom Reports Builder
    1. February 9, 2026 at 6:11 PM UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Friday, February 6, and remains accessible at this time.

    2. February 9, 2026 at 8:24 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. February 9, 2026 at 10:01 PM UTCresolved

      This incident has been resolved.

    Some users are experiencing issues loading the app

    Started February 3, 2026 at 6:58 PM UTC · 24m

    IssuesMinor incident
    Affected components
    Forms BuilderSearch IndexIntegrationsMarketing ToolsCustom Reports BuilderWorkflow AutomationReporting
    1. February 3, 2026 at 6:58 PM UTCinvestigating

      Users who are impacted may access Copper through the Chrome Extension or Mobile App. We are investigating loading issue related to the Web App (app.copper.com) and will provide status updates.

    2. February 3, 2026 at 7:22 PM UTCresolved

      This incident has been resolved.

    Copper App not reachable for some customers

    Started October 28, 2025 at 6:15 PM UTC · 19h 4m

    OutageMajor incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. October 28, 2025 at 6:15 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 28, 2025 at 6:16 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 28, 2025 at 6:28 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 29, 2025 at 1:19 PM UTCresolved

      This incident has been resolved.

    www.copper.com Issues

    Started October 28, 2025 at 2:27 PM UTC · 37m

    OutageMajor incident
    Affected components
    Help Center
    1. October 28, 2025 at 2:27 PM UTCinvestigating

      Some customers are not able to get to www.copper.com at the moment. We are investigating the issue. Please note that Copper Application is working fine.

    2. October 28, 2025 at 3:03 PM UTCresolved

      This incident has been resolved.

    Amazon AWS Incident Impacting Copper

    Started October 20, 2025 at 1:35 PM UTC · 12h 0m

    IssuesMinor incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. October 20, 2025 at 1:35 PM UTCinvestigating

      Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

    2. October 20, 2025 at 3:04 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 20, 2025 at 9:43 PM UTCinvestigating

      AWS continues to have issues with several services.

    4. October 21, 2025 at 1:35 AM UTCresolved

      AWS has resolved the issue.

    Authentication Issues

    Started July 18, 2025 at 3:25 PM UTC · 1h 57m

    OutageCritical incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. July 18, 2025 at 3:25 PM UTCinvestigating

      Customers are having issues authenticating with Google.

    2. July 18, 2025 at 4:34 PM UTCmonitoring

      Google has mitigated the issue for all affected users.

    3. July 18, 2025 at 5:22 PM UTCresolved

      This incident has been resolved.

    Copper Services affected by Google Issues

    Started June 12, 2025 at 7:17 PM UTC · 9h 37m

    IssuesMinor incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. June 12, 2025 at 7:17 PM UTCinvestigating

      Some of the Copper Services might be affected due to Google having issues with their services.

    2. June 12, 2025 at 8:43 PM UTCinvestigating

      A lot of Google Services are still down. Here is google status page : https://status.cloud.google.com/

    3. June 13, 2025 at 1:40 AM UTCmonitoring

      It appears that Google issues have been resolved.

    4. June 13, 2025 at 4:53 AM UTCresolved

      These issues have been resolved.

    Copper Website Issue

    Started May 3, 2025 at 6:19 PM UTC · 10d 7h

    Pending
    1. May 3, 2025 at 6:19 PM UTCmonitoring

      Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

    2. May 3, 2025 at 6:19 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    3. May 14, 2025 at 1:20 AM UTCresolved

      This incident has been resolved.

    Copper website down

    Started May 2, 2025 at 5:23 PM UTC · 0m

    Pending
    1. May 2, 2025 at 5:23 PM UTCresolved

      Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

    Data Refresh issue with Copper Reporting

    Started April 10, 2025 at 3:36 PM UTC · 4h 10m

    IssuesMinor incident
    Affected components
    Reporting
    1. April 10, 2025 at 3:36 PM UTCinvestigating

      Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

    2. April 10, 2025 at 7:46 PM UTCresolved

      The issue has been resolved by our provider. All customers should have up to date reporting data now.

    Copper Reports might be missing some data

    Started March 19, 2025 at 7:26 PM UTC · 7h 40m

    IssuesMinor incident
    Affected components
    Reporting
    1. March 19, 2025 at 7:26 PM UTCinvestigating

      Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

    2. March 19, 2025 at 9:10 PM UTCidentified

      Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

    3. March 20, 2025 at 3:06 AM UTCresolved

      We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

    Tasks are not showing up properly in Web App

    Started January 31, 2025 at 3:40 PM UTC · 54m

    IssuesMinor incident
    Affected components
    Rest API & Web Application
    1. January 31, 2025 at 3:40 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 31, 2025 at 4:26 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 31, 2025 at 4:33 PM UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issue

    Started October 24, 2024 at 8:16 PM UTC · 1h 44m

    OutageMajor incident
    Affected components
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. October 24, 2024 at 8:16 PM UTCinvestigating

      Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

    2. October 24, 2024 at 9:10 PM UTCmonitoring

      It appears that AWS has fixed the issue. We are monitoring our systems.

    3. October 24, 2024 at 10:00 PM UTCresolved

      This incident has been resolved.

    Issue with sending Emails from Copper

    Started September 13, 2024 at 4:49 PM UTC · 3h 37m

    IssuesMinor incident
    Affected components
    Google SyncCRM for Gmail Chrome Extension
    1. September 13, 2024 at 4:49 PM UTCinvestigating

      Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

    2. September 13, 2024 at 4:54 PM UTCmonitoring

      This issue has been fixed. We are monitoring the results.

    3. September 13, 2024 at 5:17 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. September 13, 2024 at 8:26 PM UTCresolved

      This incident has been resolved.

    Copper Website Issues

    Started September 3, 2024 at 5:37 PM UTC · 0m

    Pending
    1. September 3, 2024 at 5:37 PM UTCresolved

      Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

    Copper.com website Issues

    Started July 15, 2024 at 11:38 PM UTC · 13h 45m

    OutageMajor incident
    Affected components
    Help Center
    1. July 15, 2024 at 11:38 PM UTCinvestigating

      Copper website (www.copper.com) is not accessible

    2. July 16, 2024 at 2:09 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 16, 2024 at 1:23 PM UTCresolved

      This incident has been resolved.