Crucial Hosting outage history

Dear Customer, We’d like to clarify that some customers may still see PHP version numbers such as 8.2.34, even after the security patching has been completed. This is expected for servers running CloudLinux. CloudLinux has applied the required security fixes to its existing PHP packages without necessarily changing the version number. As a result, your PHP version may appear older than the fixed versions listed in the official PHP announcements, but the security fix for CVE-2026-109618 and CVE-2026-109619 is already included. For example, CloudLinux’s PHP 8.2.34 package includes the required security fix, so upgrading specifically to PHP 8.2.35 is not necessary to address these vulnerabilities. Our teams continue to monitor the environment. Thank you for your patience and understanding as we continue to keep your hosting environment secure.

Dear Customers, We want to let you know that we are closely monitoring the recently identified PHP security vulnerabilities (CVE-2026-109618 and CVE-2026-109619). Please rest assured that your digital security is our top priority. Our dedicated security and infrastructure teams are already hard at work applying the necessary updates to ensure your server remains fully protected and secure. We will continue to monitor the situation and take the necessary steps to address these vulnerabilities. Thank you so much for your trust, patience, and understanding as we work to keep your environment safe.

On 21 October 2026, two critical PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619, were reported. These vulnerabilities could potentially allow attackers to execute code on a web server without authentication. Our security and infrastructure teams are actively working to address these vulnerabilities across our managed VPS and Dedicated Server environments. We have applied the relevant security updates to servers where patched PHP packages are available. Security fixes may not be available for some older PHP versions, particularly those that have reached end of life, and updates may not be released for these versions in the future. What do you need to do? No immediate action is required if your websites are using latest PHP versions and the server has been updated. If you have concerns about your server's patch status, please contact our support team for assistance. If you notice unusual activity, such as unexpected redirects, unfamiliar administrator accounts, unknown files, high CPU usage or outbound spam, please contact our support team immediately. If your websites are running on older PHP versions (anything below php 8.1), we recommend updating your websites to be compatible with the latest supported PHP versions and upgrading the PHP version on your server accordingly. If you encounter any challenges updating your website or need assistance with the process, please feel free to contact our support team. We’ll be happy to help. We continue to monitor the situation and will share further updates as more information becomes available. Thank you for your patience and understanding as we work to keep your hosting environment secure.

Dear Customers, We would like to bring to your attention two critical PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619, which may affect PHP installations on your servers. If you are using a self-managed VPS or Dedicated Server, we recommend reviewing your installed PHP version and applying the relevant security updates as advised by your PHP distribution or operating system provider. What you need to do: Review the PHP versions installed on your server to determine whether they are affected. If your installation is affected, apply the appropriate security updates following your operating system, control panel's recommendations. If your websites are running on older PHP versions (anything below php 8.1), we recommend updating your websites to be compatible with the latest supported PHP versions and upgrading the PHP version on your server accordingly. If you are unsure how to proceed, consult your system administrator or contact our support team for guidance. Please note: For self-managed VPS and Dedicated Servers, maintaining server software and applying security updates are the customer's responsibility. We recommend addressing this advisory promptly to help protect your server and hosted websites from potential security risks. Thank you for your attention and cooperation. Our support team is available to assist with any questions you may have.

Dear Customer, We’d like to share an update regarding two recently identified critical PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619. Protecting our customers’ websites and data is a priority. As a precaution, our security and infrastructure teams applied temporary security mitigations across our shared hosting servers on 21 October 2026 while the permanent fixes are being prepared. How might this affect your website? As part of these temporary security measures, some website functions may experience limitations, particularly: Uploading larger files, such as images, videos and documents. Submitting larger forms or importing data. Restoring backups or performing website migrations. Installing themes or plugins that require file uploads. The impact may vary depending on your server and the functionality being used. Smaller uploads and routine website operations may continue to work normally. What happens next? Our teams are working with our software providers to deploy the appropriate security updates as soon as they become available. Once the permanent fixes are ready and installed, the temporary restrictions can be reviewed and removed. We expect this process to take a few days, although the timeframe may vary depending on the PHP version and availability of the required updates. We’ll share further updates as more information becomes available. We understand that these temporary limitations may cause inconvenience, and we appreciate your patience while we work to address the vulnerabilities. These measures have been implemented as a precaution to help maintain a secure hosting environment. Thank you for your understanding and for trusting us to host your websites. Our commitment remains the same: keeping your hosting environment secure while minimising disruption to your services.

All shared cPanel servers have now been successfully updated with the required security updates for the identified PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619. We will continue to monitor the environment and provide further updates if required. Thank you for your patience and understanding.

We’re pleased to share that PHP security patching has been completed across our shared Linux hosting environment to address the vulnerabilities CVE-2026-109618 and CVE-2026-109619. As an additional precaution, the temporary security mitigation limits applied earlier remain in place while we continue working to fully mitigate the risk. These limits may temporarily affect certain file uploads, large form submissions, and backup restores. Our teams are continuing to monitor the environment closely. We will provide further updates once the remaining restrictions can be safely removed. Thank you for your patience, understanding, and continued trust in us as we work to keep your hosting environment secure.

We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected. Local email delivery remains operational, but email delivery involving external mail servers may be affected. Our technical team is working to resolve the issue. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.

We are currently aware of an issue affecting email delivery and website availability. Our Engineering Team is actively investigating the issue and working around the clock to restore normal service as quickly as possible. Please be assured that resolving this issue remains our highest priority. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while our team works to resolve the issue.

The issue affecting email delivery and website availability has now been resolved. Our Engineering Team has confirmed that websites and email services are operating normally. We will continue to monitor the services to ensure stability. We appreciate your patience and understanding while we worked to address this issue.

This incident has been resolved.

We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

Dear Customers, cPanel has released a security update to address CVE-2026-58048, a database privilege escalation vulnerability affecting supported cPanel & WHM versions. We strongly recommend that all customers update their servers to the patched versions available. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/42285745783703-Security-CVE-2026-58048-Database-Privilege-Escalation Action Required Please log in to your server via SSH as the root user and run the following command: /scripts/upcp This command will download and install the latest available cPanel & WHM updates, including the security fixes released by cPanel. After the update completes, verify your cPanel version: /usr/local/cpanel/cpanel -V Why This Update required This security release addresses a vulnerability that could allow privilege escalation within the database environment. Applying the latest cPanel update is the recommended mitigation from cPanel and helps protect your server from potential exploitation. If you are unable to perform the update or experience any issues during the upgrade process, please contact our support team. We will be happy to assist you.

This incident has been resolved.

We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails. Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

The issue affecting the email services, along with webmail access, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

We are continuing to work on a fix for this issue.

The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.

We are aware of an issue that is preventing some customers from accessing websites and emails. Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers. A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible. We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability. Thank you for your patience and understanding.

This incident has been resolved.

We are aware of an issue currently affecting email delivery to certain external providers, including Gmail and Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

The issue affecting email delivery to certain external recipients has now been resolved. Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations. Our Team will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this issue.

This incident has been resolved.

We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts. After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing. What this means for you: -No action is required: You do not need to alter your email settings or open a support ticket. -Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies. Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally. We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.

This incident has been resolved.

We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

This incident has been resolved.

As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions: cPanel & WHM EasyApache packages Operating System Kernel cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026 https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918 https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end. We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.

This incident has been resolved.

This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.

The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding.

This incident has been resolved.

Dear Customers, A critical security vulnerability affecting cPanel & WHM login authentication has recently been identified by the vendor. This issue impacts all currently supported versions of cPanel and may expose servers to unauthorized access if left unpatched. The good news is that cPanel has now released the official security patch for supported versions. We strongly recommend that all customers using VPS and Dedicated Servers; update to the latest cPanel version at the earliest to avoid any potential impact from this vulnerability. Action Required Please update cPanel to the latest version via WHM or from the server using the standard update process. For guidance, please refer to the official documentation: https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/ Important Notes No known service impact has been reported at this time. Servers with auto-updates enabled may already receive the patch automatically. Customers running older / unsupported cPanel versions are strongly advised to upgrade to a supported build immediately, as the vulnerability may also affect those versions. We recommend applying this update as soon as possible as a precautionary security measure.

Dear Customers, As part of ongoing security measures, we have temporarily blocked access to cPanel, WHM, and Webmail ports on servers where the required cPanel patch has not yet been applied. We strongly request all users to update their cPanel versions on priority to restore normal access. In the meantime, you can continue accessing your panels using service subdomains, for example: whm.domainname cpanel.domainname webmail.domainname We appreciate your cooperation in helping maintain a secure environment.

We understand the criticality of your services and the impact this situation may be causing. As communicated earlier, this incident is related to a recently identified security vulnerability in cPanel & WHM login. Our teams are actively working to assess and restore affected servers. Given the nature of this vulnerability, the process is complex, and our immediate priority is to secure data and prevent further impact, which is why certain access (Server/WHM/cPanel) has been temporarily restricted. Please rest assured that this is being handled with the highest priority, and we will share further updates as progress is made. We appreciate your understanding and support during this time.

This incident has been resolved.

We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmsh47.ha-node.net vmsh52.ha-node.net vmsh58.ha-node.net vmsh02.performance-hosting.com.au

Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.

Restoration of affected services are still in progress. We appreciate your patience and will provide further updates as soon as more information is available.

The restoration of server vmsh58.ha-node.net has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

The restoration of server vmsh52.ha-node.net and vmsh47.ha-node.net has been completed successfully. All services on the server have resumed and sites are functioning normally. Restoration of other server vmsh02.performance-hosting.com.au is still in progress. We will keep you updated on their status.

Restore for vmsh02.performance-hosting.com.au has been completed successfully All the affected servers are now up and running

Be advised our internal monitoring has indicated that some Shared/Reseller/VPS Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

A fix has been implemented and we are monitoring the changes.

This incident has been resolved.

Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.

This incident has been resolved.