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Decisionrules outage history

17 recorded Decisionrules incidents since December 2023, with official updates, affected components, duration and resolution information.

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Documentation

Started August 1, 2026 at 6:49 PM UTC · 6m

OutageMajor incident
  1. August 1, 2026 at 6:49 PM UTCinvestigating

    Documentation went down

  2. August 1, 2026 at 6:55 PM UTCresolved

    Documentation recovered

Distribution Server

Started June 9, 2026 at 2:36 PM UTC · 18m

OutageMajor incident
  1. June 9, 2026 at 2:36 PM UTCinvestigating

    Distribution Server went down

  2. June 9, 2026 at 2:54 PM UTCresolved

    Distribution Server recovered

Documentation

Started May 13, 2026 at 11:37 AM UTC · 6m

OutageMajor incident
  1. May 13, 2026 at 11:37 AM UTCinvestigating

    Documentation went down

  2. May 13, 2026 at 11:43 AM UTCresolved

    Documentation recovered

Documentation

Started May 13, 2026 at 11:10 AM UTC · 6m

OutageMajor incident
  1. May 13, 2026 at 11:10 AM UTCinvestigating

    Documentation went down

  2. May 13, 2026 at 11:16 AM UTCresolved

    Documentation recovered

Documentation

Started May 12, 2026 at 2:19 PM UTC · 6m

OutageMajor incident
  1. May 12, 2026 at 2:19 PM UTCinvestigating

    Documentation went down

  2. May 12, 2026 at 2:25 PM UTCresolved

    Documentation recovered

Documentation

Started May 12, 2026 at 1:49 PM UTC · 6m

OutageMajor incident
  1. May 12, 2026 at 1:49 PM UTCinvestigating

    Documentation went down

  2. May 12, 2026 at 1:55 PM UTCresolved

    Documentation recovered

Documentation

Started May 11, 2026 at 8:55 PM UTC · 6m

OutageMajor incident
  1. May 11, 2026 at 8:55 PM UTCinvestigating

    Documentation went down

  2. May 11, 2026 at 9:01 PM UTCresolved

    Documentation recovered

Documentation

Started May 10, 2026 at 1:04 PM UTC · 6m

OutageMajor incident
  1. May 10, 2026 at 1:04 PM UTCinvestigating

    Documentation went down

  2. May 10, 2026 at 1:10 PM UTCresolved

    Documentation recovered

Distribution Server

Started April 24, 2026 at 9:34 AM UTC · 8m

OutageMajor incident
  1. April 24, 2026 at 9:34 AM UTCinvestigating

    Distribution Server went down

  2. April 24, 2026 at 9:42 AM UTCresolved

    Distribution Server recovered

Global Cloud API

Started April 23, 2026 at 1:57 PM UTC · 45m

OutageMajor incident
  1. April 23, 2026 at 1:57 PM UTCinvestigating

    Global Cloud API went down

  2. April 23, 2026 at 2:42 PM UTCresolved

    Global Cloud API recovered

Database Outage of Mongo Atlas in EU and N. Virginia Regions

Started April 23, 2026 at 1:16 PM UTC · 0m

OutageMajor incident
  1. April 23, 2026 at 1:16 PM UTCresolved

    UPDATE: DecisionRules Global API is at 100% Capacity. All Regional Clouds, Private Managed Clouds and On-Premise installations are without downtime.

Distribution Server

Started April 23, 2026 at 1:06 PM UTC · 24m

OutageMajor incident
  1. April 23, 2026 at 1:06 PM UTCinvestigating

    Distribution Server went down

  2. April 23, 2026 at 1:30 PM UTCresolved

    Distribution Server recovered

License Server

Started April 23, 2026 at 1:05 PM UTC · 39m

OutageMajor incident
  1. April 23, 2026 at 1:05 PM UTCinvestigating

    License Server went down

  2. April 23, 2026 at 1:44 PM UTCresolved

    License Server recovered

Documentation

Started March 6, 2026 at 2:37 PM UTC · 9m

OutageMajor incident
  1. March 6, 2026 at 2:37 PM UTCinvestigating

    Documentation went down

  2. March 6, 2026 at 2:46 PM UTCresolved

    Documentation recovered

Major Azure/Microsoft 365 outage - Microsoft login can be unavailable

Started October 29, 2025 at 6:39 PM UTC · 0m

OutageMajor incident
  1. October 29, 2025 at 6:39 PM UTCresolved

    Major Azure/Microsoft 365 outage DecisionRules users who utilize Microsoft Entra ID (formerly Azure Active Directory) for Single Sign-On (SSO) can experience problems with their logins to DecisionRules caused by major outage affecting core Microsoft services such as Microsoft 365 or Azure Entra ID

Service Disruption: Frankfurt location

Started September 18, 2024 at 4:20 PM UTC · 0m

IssuesMinor incident
  1. September 18, 2024 at 4:20 PM UTCresolved

    We are currently experiencing an issue affecting the availability of our Frankfurt location. Our team is actively working on resolving the problem. We apologize for any inconvenience this may cause and appreciate your patience.

DNS Problem

Started December 22, 2023 at 11:13 AM UTC · 0m

OutageMajor incident
  1. December 22, 2023 at 11:13 AM UTCresolved

    DNSSEC key reissuance problem. It could lead to a short outage in some regions. We have provided a backup DNS which should eliminate the problem in the future.