55 recorded Deputy incidents since June 2024, with official updates, affected components, duration and resolution information.
We are aware that some customers are unable to submit forms throughout the platform, our teams are currently working on a fix.
We are actively implementing a fix.
This issue is now resolved. Should you continue to have any more issues please reach out to [email protected]
We are currently investigating reports of Analytics failing within the EU region; that is to say; .eu.deputy.com, .uk.deputy.com domains. This appears as reports returning the error "Invalid control source".
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of analytics not loading.
This outage is only impacting AMER businesses. We're still working to identify the cause.
We have identified the root cause and our engineers are working to restore functionality.
Our Engineers have successfully restored full functionality to our analytics suite.
This issue has been resolved.
We are aware of potential performance issues caused by an AWS Operational Issue. We are currently monitoring this issue closely
This issue is now resolved
We are currently investigating reports of outages throughout the Deputy platform
We're actively monitoring the LaunchDarkly incident that is currently impacting Deputy accounts
We are in the process of deploying a fix.
We are continuing to work on a fix.
Launch Darkly continues to have an outage. We are monitoring the Launch Darkly issue closely and also investigating possible alternatives fixes
The Launch Darkly service is recovering. We are currently monitoring the recovery at this time and applying additional fixes
This incident has been resolved. If you're still experiencing issues please reach out to [email protected]
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an issue where customers cannot connect to Xero from Deputy. We are currently investigating this issue.
We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of Deputy being slow or stuck on loading when trying to publish a shift.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an issue where shifts are not publishing and are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently investigating reports of degraded performance affecting some Deputy customers
Stable with continuous monitoring
We're investigating reports of the export page being blank when exporting timesheets.
We have identified the issue and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an issue where bulk updates and bulk uploads are not working. We have identified this issue and are expecting this to be resolved by End of Day, AEST.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause of the menu bar blocking scheduling and timesheet pages.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the Bulk Import feature in the EMEA region. Users may experience failures or be unable to complete bulk imports. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as they become available.
A fix has been rolled out by the third party where the issue originated, and we are actively monitoring the situation
This issue is now resolved
We are investigating reports that the top menu bar is covering the date selector for timesheet and schedule pages.
We continue to work on a solution to the menu bar blocking the date selector for the timesheet and schedule pages for Safari users. As a workaround, please use another browser such as Google Chrome.
The issue has been identified and a fix is being worked on. Please continue to use the workaround of using another browser such as Google Chrome.
We continue to work on a fix for this issue. We'll provide an update in the next 45 minutes or sooner if there's a substantial update.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports that the schedule page is blank or not loading for some customers.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue
Deputy Analytics has been disabled while we assess the impact of the ongoing issue
The issue has been identified, and a fix is being implemented
A fix has been implemented, and Analytics has been restored. We will continue to monitor the results
There are still reports of a degraded experience, and an investigation is underway.
The issue has been identified, and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating reports that some Deputy Payroll customers aren't able to view payslips
The issue has been identified and a fix is being worked on
We are continuing to work on a fix for this issue.
We're still working on a fix for this issue. The next update will be in 60 minutes or sooner if substantive information is available to share.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of a "WalkMe" popup appearing within the Deputy Product
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
