Generate Layout is down
OutageMajor incident
- resolved
This issue is now resolved.
- identified
We have identified the underlying issue and are working to restore functionality.
49 recorded Descript incidents since March 2026, with official updates, affected components, duration and resolution information.
This issue is now resolved.
We have identified the underlying issue and are working to restore functionality.
We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.
We have identified the underlying issue and are working to restore functionality.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the **Fix** button for the version that has the error message, then choosing the **Compare changes** button.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We have detected a problem and are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings > General), and retry the same prompt.
This issue is now resolved.
We have detected a problem with some of our backend workflows like transcription and we are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it should work normally now.
This issue is now resolved.
We have detected a problem and are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.
Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.
This issue is now resolved.
At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved.
This issue is now resolved.
We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.
This issue is now resolved.
Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.
This issue is now resolved.
We have detected a problem and are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
We have identified the underlying issue and are working to restore functionality.
This issue is now resolved.
We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.
We have detected a problem and are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file "https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file")) to re-upload the file.
We have identified the underlying issue and are working to restore functionality.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We have detected a problem and are investigating the underlying issue.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.
We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
This issue is now resolved.