Descript outage history

We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it should work normally now.

This issue is now resolved.

We have detected a problem and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.

Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.

This issue is now resolved.

At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved.

This issue is now resolved.

We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.

This issue is now resolved.

Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.

This issue is now resolved.

We have detected a problem and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.

We have identified the underlying issue and are working to restore functionality.

This issue is now resolved.

We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.

We have detected a problem and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file "https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file")) to re-upload the file.

We have identified the underlying issue and are working to restore functionality.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected a problem and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version. We are currently investigating the underlying issue.

The underlying cause of this issue has been resolved. Affected projects will not automatically restore to the correct version, but it is possible to manually restore the edits using the following steps: • In the Version History, look for an entry highlighted in **yellow or red** (around the failed merge) with a "Fix" button • Click "Fix" and use the Compare Changes option to **open the ‘lost’ version in another tab** • Copy/paste the missing content back into the current version If the highlighted entry does not contain the lost edits, work backward several versions to see if they appear, then follow the same steps to restore them

We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue.

We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We are investigating an issue where publishing fails. We are actively investigating and will update as soon as we have more information.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.

We have detected a problem causing some publishes to fail and are investigating the underlying issue.

Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

This issue is now resolved.