Digicert outage history

DigiCert/QuoVadis Alert We are currently experiencing a technical problem with our Quovodis CRL system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 05058125 Telephone: +41 71 228 98 98 Email: [email protected] We apologize for any inconvenience this may cause you. DigiCert/QuoVadis Support

DigiCert/QuoVadis Alert We are currently experiencing a technical problem with our QuoVadis CRL system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 05058125 Telephone: +41 71 228 98 98 Email: [email protected] We apologize for any inconvenience this may cause you. DigiCert/QuoVadis Support

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a technical problem with our CertCentral system and are working to resolve the issue as quickly as possible. While we work to restore access to our CertCentral, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – CertCentral 現在、 CertCentral はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a technical problem with potential OCSP/CRL degradation in Mumbai, IN and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 05028250 While we work to confirm OCSP/CRL services in Mumbai, IN , you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert - Regional OCSP/CRL Degradation - Mumbai, IN 現在、 OCSP/CRL degradation in Mumbai, IN はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 05028250 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

We are continuing to investigate this issue.

This incident has been resolved.

We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04990388 While we work to restore access to our AI Chatbot, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot 現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04990388 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a technical problem with login timeouts on our E-Commerce CertCentral Accounts system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04978003 While we work to restore access to our E-Commerce CertCentral Accounts, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert | E-Commerce CertCentral Accounts 現在、 E-Commerce CertCentral Accounts はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04978003 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.

We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.

The issue has been resolved.

We are currently experiencing a technical problem with our DigiCert One TLM Manager is not responsive While we work to restore access to our Customer support phone system, you can contact us through: Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – 現在、電話のシステムに問題が発生しております. 現在、 テクニカルサポート/認証サポートの電話システム はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートサポート

We are continuing to investigate this issue.

This incident has been resolved.

We have identified an issue with DC1 Document Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

We have fixed the issue with backend services of DC1 DTM NL Prod instance and currently monitoring the performance.

This issue has been resolved.

We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.

The incident has been resolved.

We have identified an internal issue which could affect the validation flow for the following CertCentral EU products and cause delay in issuance. we are currently working with Engineering and SRE teams to resolve the same. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

A fix has been implemented by the Engineering team and we are monitoring the performance of the validation workflow in the CertCentral EU for the following products. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

This incident has been resolved.

We are currently having a connectivity issue with one of our OCSP service - ocsp.digicert.cn . We are working with the relevant teams to identify and fix the issue.

We have identified that the connectivity issue with the ocsp.digicert.cn and crl.digicert.cn is due to an issue at one of our 3rd Party CDN provider. We are currently working with the CDN provider's support team to resolve the issue.

The issue has been fixed by the 3rd Party CDN provider. The connectivity to ocsp.digicert.cn and crl.digicert.cn are successful.

This incident has been resolved.

We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.

We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.

The incident has been resolved and response time has been consistently good in the DC1 US Prod instance for all the managers.

We have received reports from a few customers that the TLM API of DC1 NL prod instance are processing slowly. We are actively troubleshooting the issue with the Engineering team to identify the cause.

The response time has improved and customers confirmed recovery.

We are currently experiencing an issue where document signing requests are failing. Users attempting to sign documents will receive an error and signatures will not be applied. Our engineering team has been notified and is actively investigating the root cause.

A fix has been implemented and we are monitoring the results.

The incident has been resolved and signings are going through fine.

We are currently investigating an issue impacting the ability to log into DigiCert PKI Platform 8 via the PKI-Manager UI Portal. An update will be posted when available We apologize for the disruption while we work to restore operations.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are observing that the TLM page of DC1 NL prod instance not loading and we are investigating the issue with the relevant teams

We are seeing recovery and the TLM page on Digicert One NL prod instance is loading fine now.

We are again observing that most of the manager apps in DC1 NL prod instance not loading and we are investigating the issue with Engineering team

We are continuing to investigate this issue.

We observe that apart from TLM, all other managers are now working fine. We continue to investigate the issue on the TLM of DC1 NL prod instance

This incident has been resolved.

We are currently experiencing a technical problem with some of our accounts issuing Multi-year orders in CertCentral and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04793992 While we work to restore access to our Multi-year orders, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert CertCentral Alert | Multi year orders 現在、 CertCentral はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04793992 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

Update: We have identified and pushed through a workaround for customers that was impacted by the current SSL/TLS order validity limitation. Customers who were able to enroll orders greater than one year (up to the maximum allowed validity) previously, but are now unable to do so, may contact DigiCert Support with their details. Our team can assist in processing these requests through a temporary workaround while Engineering continues to investigate and implement a permanent fix. We will provide further updates as they become available.

This incident has been resolved.

We are currently experiencing a technical problem with our system and are working to resolve the issue as quickly as possible. While we work to restore our sytem you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 現在,はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently upgrading our live chat service to our new Chat Messenger platform. During this transition, chat support is temporarily unavailable. Our team remains available through alternate support channels, and we are working to restore chat functionality as quickly as possible. We appreciate your patience while we make this improvement.

This incident has been resolved.

We are currently experiencing a technical problem with our Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04768686 While we work to restore access to our Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [Document Trust Manager Credentials Suspended] 現在、 Document Trust Manager はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04768686] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

We have identified the issue and applied a fix. We are monitoring the status and performance of the system post fix.

The incident has been resolved.