53 recorded Diligent incidents since October 2025, with official updates, affected components, duration and resolution information.
Users in the US region may experience intermittent access issues when using Projects, including failures when loading or accessing content. The issue is affecting availability for some users in the US region.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an outage that is preventing users from accessing our service. Our engineers are currently investigating. Thank you for your understanding and patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting Boards Cloud that may prevent some users from successfully accessing the platform. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
The issue has been identified and a fix is being implemented.
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.
The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.
We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.
The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.
This incident has been resolved.
Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
.The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented
Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
We are currently investigating this issue.
Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this incident. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third Party Manager is unavailable in the US Region
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
