Docplanner outage history and incident timeline

Multiple Docplanner Services Unavailable

Started August 26, 2026 at 8:52 AM UTC 53m

OutageMajor incident

Affected components

Plugins Manager: SpainPlugins Manager: ArgentinaPlugins Manager: TurkeyPlugins Manager: ItalyPlugins Manager: PeruPlugins Manager: Czech RepublicPlugins Manager: ChilePlugins Manager: PolandPlugins Manager: BrazilPlugins Manager: MexicoPlugins Manager: PortugalPlugins Manager: GermanyPlugins Manager: Colombia

August 26, 2026 at 8:52 AM UTCinvestigating
There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.
August 26, 2026 at 9:16 AM UTCidentified
Our engineering team has identified the issue and is working on an immediate fix.
August 26, 2026 at 9:29 AM UTCmonitoring
Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
August 26, 2026 at 9:45 AM UTCresolved
This issue has been fully resolved.

Noa Notes Summary generation slowness in South America

Started August 21, 2026 at 8:24 PM UTC 2h 15m

Pending

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

August 21, 2026 at 8:24 PM UTCinvestigating
Summaries in Noa Notes are taking longer time to be generated
August 21, 2026 at 9:01 PM UTCidentified
The issue has been identified and a fix has been rolled out.
August 21, 2026 at 10:39 PM UTCresolved
This incident has been resolved.

Temporary Service Disruption

Started August 18, 2026 at 8:25 AM UTC 1h 55m

Pending

Affected components

SaaS: Italy

August 18, 2026 at 8:25 AM UTCinvestigating
Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.
August 18, 2026 at 10:19 AM UTCresolved
This incident has been resolved.

App Service Disruption

Started August 11, 2026 at 8:11 PM UTC 2h 54m

Pending

Affected components

SaaS: BrazilSaaS: ArgentinaSaaS: ChileSaaS: ColombiaSaaS: Peru

August 11, 2026 at 8:11 PM UTCidentified
Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.
August 11, 2026 at 9:08 PM UTCidentified
Incident update: App Service Disruption
August 11, 2026 at 10:50 PM UTCmonitoring
We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.
August 11, 2026 at 11:05 PM UTCresolved
This incident has been resolved.

Noa Notes summary generation in South America is slower than usual

Started August 4, 2026 at 7:31 PM UTC 17m

Pending

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

August 4, 2026 at 7:31 PM UTCinvestigating
We are currently investigating this issue.
August 4, 2026 at 7:48 PM UTCresolved
This incident has been resolved.

Noa Notes summary generation slowness in Central and South America.

Started July 16, 2026 at 3:30 PM UTC 12m

IssuesMinor incident

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: MexicoNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

July 16, 2026 at 3:30 PM UTCinvestigating
We are experiencing longer summary generation times. The team is investigating
July 16, 2026 at 3:38 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 16, 2026 at 3:42 PM UTCresolved
This incident has been resolved.

Noa Notes - Summary Generation in Spain might take longer than expected

Started July 15, 2026 at 8:28 AM UTC 54m

Pending

Affected components

Noa Notes: Spain

July 15, 2026 at 8:28 AM UTCinvestigating
Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating
July 15, 2026 at 8:55 AM UTCidentified
Problems with summary generation
July 15, 2026 at 9:22 AM UTCresolved
This incident has been resolved.

Elevated Response Times and Errors

Started July 9, 2026 at 3:28 PM UTC 1h 43m

Pending

Affected components

Marketplace: PolandMarketplace: GermanyMarketplace: ItalySaaS: PortugalSaaS: SpainMarketplace: TurkeySaaS: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: Czech RepublicSaaS: GermanyMarketplace: PortugalMarketplace: SpainSaaS: Poland

July 9, 2026 at 3:28 PM UTCinvestigating
Incident update: Elevated Response Times and Errors
July 9, 2026 at 5:11 PM UTCresolved
This incident has been resolved.

Noa Notes Generation Issues in Mexico and South America

Started July 6, 2026 at 7:43 PM UTC 38m

Pending

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: MexicoNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

July 6, 2026 at 7:43 PM UTCinvestigating
The team is currently investigating the issue.
July 6, 2026 at 7:56 PM UTCidentified
The issue has been identified and we released a fix already.
July 6, 2026 at 7:57 PM UTCmonitoring
The fix has been released, we are monitoring.
July 6, 2026 at 8:21 PM UTCresolved
This incident has been resolved.

Marketplace degraded

Started July 6, 2026 at 5:11 PM UTC 36m

IssuesMinor incident

Affected components

Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: Portugal

July 6, 2026 at 5:11 PM UTCinvestigating
We are currently investigating this issue.
July 6, 2026 at 5:25 PM UTCinvestigating
We are continuing to investigate this issue.
July 6, 2026 at 5:46 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 6, 2026 at 5:48 PM UTCresolved
This incident has been resolved.

Marketplace profiles in CO are serving "not found" pages

Started July 3, 2026 at 2:55 PM UTC 9m

Pending

Affected components

Marketplace: Colombia

July 3, 2026 at 2:55 PM UTCinvestigating
Doctor profile pages cannot be seen by users. We are investigating the issue
July 3, 2026 at 3:03 PM UTCmonitoring
The issue has been resolved, we are monitoring the issue
July 3, 2026 at 3:04 PM UTCresolved
This incident has been resolved.

Recording through Noa Notes is flaky / unresponsive

Started July 2, 2026 at 2:13 PM UTC 1h 6m

OutageMajor incident

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

July 2, 2026 at 2:13 PM UTCinvestigating
Summaries generation might be slower than usual and users might not be able to start new recordings.
July 2, 2026 at 2:49 PM UTCidentified
The issue has been identified and a fix has been rolled out. We are validating.
July 2, 2026 at 3:19 PM UTCresolved
The issue has been resolved.

Marketplace Europe slowdown and possible timeouts

Started June 29, 2026 at 12:31 PM UTC 55m

Pending

Affected components

Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain

June 29, 2026 at 12:31 PM UTCinvestigating
Incident update: Marketplace Europe slowdown and possible timeouts
June 29, 2026 at 1:00 PM UTCmonitoring
Incident update: Marketplace Europe slowdown and possible timeouts
June 29, 2026 at 1:27 PM UTCresolved
This incident has been resolved.

Increased Captcha filtering in brazil due to volumetric event

Started June 18, 2026 at 5:53 PM UTC 57m

IssuesMinor incident

Affected components

Marketplace: Brazil

June 18, 2026 at 5:53 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 18, 2026 at 6:50 PM UTCresolved
This incident has been resolved.

Marketplace degraded

Started June 15, 2026 at 6:27 PM UTC 9m

OutageMajor incident

Affected components

Marketplace: Mexico

June 15, 2026 at 6:27 PM UTCinvestigating
We are currently investigating this issue.
June 15, 2026 at 6:32 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 15, 2026 at 6:37 PM UTCresolved
This incident has been resolved.

Marketplace degraded

Started June 15, 2026 at 1:14 PM UTC 2h 22m

IssuesMinor incident

Affected components

Marketplace: ArgentinaMarketplace: BrazilMarketplace: ColombiaMarketplace: ChileMarketplace: Peru

June 15, 2026 at 1:14 PM UTCinvestigating
We are currently investigating this issue.
June 15, 2026 at 3:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 15, 2026 at 3:36 PM UTCresolved
This incident has been resolved.

Noa Notes is down in South America

Started June 12, 2026 at 4:08 PM UTC 11m

OutageMajor incident

Affected components

Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile

June 12, 2026 at 4:08 PM UTCidentified
The issue has been identified, the team is working on a fix.
June 12, 2026 at 4:11 PM UTCmonitoring
The issue has been resolved, we are monitoring.
June 12, 2026 at 4:19 PM UTCresolved
Incident update: Noa Notes is down in South America

Marketplace degraded

Started June 12, 2026 at 10:08 AM UTC 30m

OutageMajor incident

Affected components

Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain

June 12, 2026 at 10:08 AM UTCinvestigating
Incident update: Marketplace degraded
June 12, 2026 at 10:38 AM UTCresolved
Incident update: Marketplace degraded

Delay in booking syncronisation in Europe

Started June 9, 2026 at 3:10 PM UTC 53m

Pending

Affected components

Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain

June 9, 2026 at 3:10 PM UTCinvestigating
Our booking processes are being delayed, you might see stale slot and have to wait for booking confirmations
June 9, 2026 at 3:39 PM UTCidentified
We identified and resolved the issue, we are working on backfilling booking synchronisation
June 9, 2026 at 4:03 PM UTCresolved
This incident has been resolved.

Search functionalities degraded in Mexico Marketplace

Started June 3, 2026 at 10:54 PM UTC 11m

Pending

Affected components

Marketplace: Mexico

June 3, 2026 at 10:54 PM UTCinvestigating
Our team is investigating the issue.
June 3, 2026 at 11:02 PM UTCmonitoring
A fix has been deployed, we are monitoring the changes.
June 3, 2026 at 11:05 PM UTCresolved
This incident has been resolved.