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    Docplanner outage history

    57 recorded Docplanner incidents since January 2026, with official updates, affected components, duration and resolution information.

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    Multiple Docplanner Services Unavailable

    Started August 26, 2026 at 8:52 AM UTC · 53m

    OutageMajor incident
    Affected components
    Plugins Manager: SpainPlugins Manager: ArgentinaPlugins Manager: TurkeyPlugins Manager: ItalyPlugins Manager: PeruPlugins Manager: Czech RepublicPlugins Manager: ChilePlugins Manager: PolandPlugins Manager: BrazilPlugins Manager: MexicoPlugins Manager: PortugalPlugins Manager: GermanyPlugins Manager: Colombia
    1. August 26, 2026 at 8:52 AM UTCinvestigating

      There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.

    2. August 26, 2026 at 9:16 AM UTCidentified

      Our engineering team has identified the issue and is working on an immediate fix.

    3. August 26, 2026 at 9:29 AM UTCmonitoring

      Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.

    4. August 26, 2026 at 9:45 AM UTCresolved

      This issue has been fully resolved.

    Noa Notes Summary generation slowness in South America

    Started August 21, 2026 at 8:24 PM UTC · 2h 15m

    Pending
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. August 21, 2026 at 8:24 PM UTCinvestigating

      Summaries in Noa Notes are taking longer time to be generated

    2. August 21, 2026 at 9:01 PM UTCidentified

      The issue has been identified and a fix has been rolled out.

    3. August 21, 2026 at 10:39 PM UTCresolved

      This incident has been resolved.

    Temporary Service Disruption

    Started August 18, 2026 at 8:25 AM UTC · 1h 55m

    Pending
    Affected components
    SaaS: Italy
    1. August 18, 2026 at 8:25 AM UTCinvestigating

      Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.

    2. August 18, 2026 at 10:19 AM UTCresolved

      This incident has been resolved.

    App Service Disruption

    Started August 11, 2026 at 8:11 PM UTC · 2h 54m

    Pending
    Affected components
    SaaS: BrazilSaaS: ArgentinaSaaS: ChileSaaS: ColombiaSaaS: Peru
    1. August 11, 2026 at 8:11 PM UTCidentified

      Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.

    2. August 11, 2026 at 9:08 PM UTCidentified

      Incident update: App Service Disruption

    3. August 11, 2026 at 10:50 PM UTCmonitoring

      We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.

    4. August 11, 2026 at 11:05 PM UTCresolved

      This incident has been resolved.

    Noa Notes summary generation in South America is slower than usual

    Started August 4, 2026 at 7:31 PM UTC · 17m

    Pending
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. August 4, 2026 at 7:31 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 4, 2026 at 7:48 PM UTCresolved

      This incident has been resolved.

    Noa Notes summary generation slowness in Central and South America.

    Started July 16, 2026 at 3:30 PM UTC · 12m

    IssuesMinor incident
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: MexicoNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. July 16, 2026 at 3:30 PM UTCinvestigating

      We are experiencing longer summary generation times. The team is investigating

    2. July 16, 2026 at 3:38 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 16, 2026 at 3:42 PM UTCresolved

      This incident has been resolved.

    Noa Notes - Summary Generation in Spain might take longer than expected

    Started July 15, 2026 at 8:28 AM UTC · 54m

    Pending
    Affected components
    Noa Notes: Spain
    1. July 15, 2026 at 8:28 AM UTCinvestigating

      Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating

    2. July 15, 2026 at 8:55 AM UTCidentified

      Problems with summary generation

    3. July 15, 2026 at 9:22 AM UTCresolved

      This incident has been resolved.

    Elevated Response Times and Errors

    Started July 9, 2026 at 3:28 PM UTC · 1h 43m

    Pending
    Affected components
    Marketplace: PolandMarketplace: GermanyMarketplace: ItalySaaS: PortugalSaaS: SpainMarketplace: TurkeySaaS: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: Czech RepublicSaaS: GermanyMarketplace: PortugalMarketplace: SpainSaaS: Poland
    1. July 9, 2026 at 3:28 PM UTCinvestigating

      Incident update: Elevated Response Times and Errors

    2. July 9, 2026 at 5:11 PM UTCresolved

      This incident has been resolved.

    Noa Notes Generation Issues in Mexico and South America

    Started July 6, 2026 at 7:43 PM UTC · 38m

    Pending
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: MexicoNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. July 6, 2026 at 7:43 PM UTCinvestigating

      The team is currently investigating the issue.

    2. July 6, 2026 at 7:56 PM UTCidentified

      The issue has been identified and we released a fix already.

    3. July 6, 2026 at 7:57 PM UTCmonitoring

      The fix has been released, we are monitoring.

    4. July 6, 2026 at 8:21 PM UTCresolved

      This incident has been resolved.

    Marketplace degraded

    Started July 6, 2026 at 5:11 PM UTC · 36m

    IssuesMinor incident
    Affected components
    Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: Portugal
    1. July 6, 2026 at 5:11 PM UTCinvestigating

      We are currently investigating this issue.

    2. July 6, 2026 at 5:25 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 6, 2026 at 5:46 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. July 6, 2026 at 5:48 PM UTCresolved

      This incident has been resolved.

    Marketplace profiles in CO are serving "not found" pages

    Started July 3, 2026 at 2:55 PM UTC · 9m

    Pending
    Affected components
    Marketplace: Colombia
    1. July 3, 2026 at 2:55 PM UTCinvestigating

      Doctor profile pages cannot be seen by users. We are investigating the issue

    2. July 3, 2026 at 3:03 PM UTCmonitoring

      The issue has been resolved, we are monitoring the issue

    3. July 3, 2026 at 3:04 PM UTCresolved

      This incident has been resolved.

    Recording through Noa Notes is flaky / unresponsive

    Started July 2, 2026 at 2:13 PM UTC · 1h 6m

    OutageMajor incident
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. July 2, 2026 at 2:13 PM UTCinvestigating

      Summaries generation might be slower than usual and users might not be able to start new recordings.

    2. July 2, 2026 at 2:49 PM UTCidentified

      The issue has been identified and a fix has been rolled out. We are validating.

    3. July 2, 2026 at 3:19 PM UTCresolved

      The issue has been resolved.

    Marketplace Europe slowdown and possible timeouts

    Started June 29, 2026 at 12:31 PM UTC · 55m

    Pending
    Affected components
    Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain
    1. June 29, 2026 at 12:31 PM UTCinvestigating

      Incident update: Marketplace Europe slowdown and possible timeouts

    2. June 29, 2026 at 1:00 PM UTCmonitoring

      Incident update: Marketplace Europe slowdown and possible timeouts

    3. June 29, 2026 at 1:27 PM UTCresolved

      This incident has been resolved.

    Increased Captcha filtering in brazil due to volumetric event

    Started June 18, 2026 at 5:53 PM UTC · 57m

    IssuesMinor incident
    Affected components
    Marketplace: Brazil
    1. June 18, 2026 at 5:53 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. June 18, 2026 at 6:50 PM UTCresolved

      This incident has been resolved.

    Marketplace degraded

    Started June 15, 2026 at 6:27 PM UTC · 9m

    OutageMajor incident
    Affected components
    Marketplace: Mexico
    1. June 15, 2026 at 6:27 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 15, 2026 at 6:32 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 15, 2026 at 6:37 PM UTCresolved

      This incident has been resolved.

    Marketplace degraded

    Started June 15, 2026 at 1:14 PM UTC · 2h 22m

    IssuesMinor incident
    Affected components
    Marketplace: ArgentinaMarketplace: BrazilMarketplace: ColombiaMarketplace: ChileMarketplace: Peru
    1. June 15, 2026 at 1:14 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 15, 2026 at 3:34 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. June 15, 2026 at 3:36 PM UTCresolved

      This incident has been resolved.

    Noa Notes is down in South America

    Started June 12, 2026 at 4:08 PM UTC · 11m

    OutageMajor incident
    Affected components
    Noa Notes: PeruNoa Notes: BrazilNoa Notes: ArgentinaNoa Notes: ColombiaNoa Notes: Chile
    1. June 12, 2026 at 4:08 PM UTCidentified

      The issue has been identified, the team is working on a fix.

    2. June 12, 2026 at 4:11 PM UTCmonitoring

      The issue has been resolved, we are monitoring.

    3. June 12, 2026 at 4:19 PM UTCresolved

      Incident update: Noa Notes is down in South America

    Marketplace degraded

    Started June 12, 2026 at 10:08 AM UTC · 30m

    OutageMajor incident
    Affected components
    Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain
    1. June 12, 2026 at 10:08 AM UTCinvestigating

      Incident update: Marketplace degraded

    2. June 12, 2026 at 10:38 AM UTCresolved

      Incident update: Marketplace degraded

    Delay in booking syncronisation in Europe

    Started June 9, 2026 at 3:10 PM UTC · 53m

    Pending
    Affected components
    Marketplace: PolandMarketplace: GermanyMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Spain
    1. June 9, 2026 at 3:10 PM UTCinvestigating

      Our booking processes are being delayed, you might see stale slot and have to wait for booking confirmations

    2. June 9, 2026 at 3:39 PM UTCidentified

      We identified and resolved the issue, we are working on backfilling booking synchronisation

    3. June 9, 2026 at 4:03 PM UTCresolved

      This incident has been resolved.

    Search functionalities degraded in Mexico Marketplace

    Started June 3, 2026 at 10:54 PM UTC · 11m

    Pending
    Affected components
    Marketplace: Mexico
    1. June 3, 2026 at 10:54 PM UTCinvestigating

      Our team is investigating the issue.

    2. June 3, 2026 at 11:02 PM UTCmonitoring

      A fix has been deployed, we are monitoring the changes.

    3. June 3, 2026 at 11:05 PM UTCresolved

      This incident has been resolved.