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    Doctolib outage history

    66 recorded Doctolib incidents since May 2018, with official updates, affected components, duration and resolution information.

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    Clinical Software is having some issues

    Started October 13, 2026 at 10:20 AM UTC · 3h 45m

    IssuesMinor incident
    Affected components
    Clinical software
    1. October 13, 2026 at 10:20 AM UTCinvestigating

      We are currently investigating this issue.

    2. October 13, 2026 at 2:05 PM UTCresolved

      This incident has been resolved.

    Phone assistant picks call but does not answer

    Started October 5, 2026 at 7:32 AM UTC · 40m

    IssuesMinor incident
    Affected components
    Phone assistant
    1. October 5, 2026 at 7:32 AM UTCidentified

      The root cause of the service interruption affecting the following component has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

    2. October 5, 2026 at 7:42 AM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    3. October 5, 2026 at 8:12 AM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Some patients can't connect to their Telehealth consultation

    Started September 25, 2026 at 9:33 AM UTC · 1h 30m

    IssuesMinor incident
    Affected components
    Telehealth
    1. September 25, 2026 at 9:33 AM UTCinvestigating

      We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

    2. September 25, 2026 at 9:59 AM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    3. September 25, 2026 at 11:04 AM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Doctolib Support is not available

    Started September 16, 2026 at 8:47 AM UTC · 3h 45m

    OutageCritical incident
    Affected components
    Support Doctolib
    1. September 16, 2026 at 8:47 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 16, 2026 at 9:06 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 16, 2026 at 9:53 AM UTCidentified

      We are continuing to work on a fix for this issue.

    4. September 16, 2026 at 11:36 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. September 16, 2026 at 12:32 PM UTCresolved

      This incident has been resolved.

    Consultation assitant is down

    Started September 11, 2026 at 3:41 PM UTC · 52m

    OutageMajor incident
    Affected components
    Clinical softwarePhone assistant
    1. September 11, 2026 at 3:41 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 11, 2026 at 4:04 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 13, 2026 at 1:32 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 13, 2026 at 1:32 AM UTCresolved

      This incident has been resolved.

    Our services are not available for PRO users (FR, DE, IT) and for Patients.

    Started September 8, 2026 at 1:09 PM UTC · 59m

    OutageCritical incident
    Affected components
    Task managerPatient messagingMy activityPatient billingPatient ManagementDoctolib ConnectCalendarSupport DoctolibClinical softwarePhone assistantTelehealthConnection with medical device
    1. September 8, 2026 at 1:09 PM UTCinvestigating

      We are currently investigating a complete service interruption affecting the following components. We understand how critical uninterrupted access is for delivering care. Our teams are fully mobilized and treating this with the highest priority. We will keep you closely informed. — Your Doctolib Team

    2. September 8, 2026 at 1:29 PM UTCidentified

      The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

    3. September 8, 2026 at 1:58 PM UTCmonitoring

      Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team

    4. September 8, 2026 at 2:08 PM UTCresolved

      The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Financial OS is partially down

    Started September 1, 2026 at 4:05 PM UTC · 1h 23m

    OutageCritical incident
    Affected components
    Patient billing
    1. September 1, 2026 at 4:05 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 1, 2026 at 4:05 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 1, 2026 at 4:48 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 1, 2026 at 5:28 PM UTCresolved

      This incident has been resolved.

    Consultation Assistant is not available

    Started September 1, 2026 at 9:38 AM UTC · 14m

    OutageCritical incident
    Affected components
    Clinical software
    1. September 1, 2026 at 9:38 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 1, 2026 at 9:39 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 1, 2026 at 9:45 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 1, 2026 at 9:52 AM UTCresolved

      This incident has been resolved.

    Degraded performance on Clinical solution

    Started August 28, 2026 at 11:02 AM UTC · 59m

    IssuesMinor incident
    Affected components
    Clinical software
    1. August 28, 2026 at 11:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. August 28, 2026 at 11:04 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 28, 2026 at 11:47 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 28, 2026 at 12:01 PM UTCresolved

      This incident has been resolved.

    [data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription

    Started August 18, 2026 at 3:24 PM UTC · 26m

    IssuesMinor incident
    Affected components
    Clinical software
    1. August 18, 2026 at 3:24 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 18, 2026 at 3:30 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 18, 2026 at 3:51 PM UTCresolved

      This incident has been resolved.

    Hospitals and CF customers can't do patient search from the agenda

    Started August 4, 2026 at 2:44 PM UTC · 16h 21m

    IssuesMinor incident
    Affected components
    Calendar
    1. August 4, 2026 at 2:53 PM UTCinvestigating

      We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

    2. August 4, 2026 at 2:56 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 4, 2026 at 6:57 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 5, 2026 at 7:05 AM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Consultation assitant is showing degraded perfomance and latency for some users

    Started July 28, 2026 at 8:54 AM UTC · 2h 7m

    IssuesMinor incident
    Affected components
    Clinical software
    1. July 28, 2026 at 8:54 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 28, 2026 at 9:12 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 28, 2026 at 9:34 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. July 28, 2026 at 9:50 AM UTCidentified

      The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

    5. July 28, 2026 at 11:01 AM UTCresolved

      This incident has been resolved.

    High error on Consultation Assistant

    Started July 16, 2026 at 7:30 AM UTC · 47m

    IssuesMinor incident
    Affected components
    Clinical software
    1. July 16, 2026 at 7:30 AM UTCinvestigating

      We're experiencing high errors on Consultation assistant

    2. July 16, 2026 at 7:40 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 16, 2026 at 8:17 AM UTCresolved

      This incident has been resolved.

    20k Users (source SENTRY) can't use DDV

    Started June 30, 2026 at 10:18 AM UTC · 18m

    IssuesMinor incident
    Affected components
    Patient ManagementCalendarClinical software
    1. June 30, 2026 at 10:18 AM UTCidentified

      The cause of the performance issue affecting the following components has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

    2. June 30, 2026 at 10:36 AM UTCresolved

      The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Phone assistant is not answering calls for patients. No impact on Pro side

    Started June 25, 2026 at 1:49 PM UTC · 49m

    OutageCritical incident
    Affected components
    Phone assistant
    1. June 25, 2026 at 1:49 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. June 25, 2026 at 1:50 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. June 25, 2026 at 2:32 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 25, 2026 at 2:38 PM UTCresolved

      This incident has been resolved.

    Phone assistant is not available for users in the old infrastructure

    Started June 23, 2026 at 12:58 PM UTC · 8m

    IssuesMinor incident
    Affected components
    Phone assistant
    1. June 23, 2026 at 12:58 PM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    2. June 23, 2026 at 1:07 PM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    All doctors are not being able to make an appointment by experiencing frontend error

    Started June 5, 2026 at 2:03 PM UTC · 23m

    IssuesMinor incident
    Affected components
    Calendar
    1. June 5, 2026 at 2:18 PM UTCidentified

      The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

    2. June 5, 2026 at 2:22 PM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    3. June 5, 2026 at 2:26 PM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    Components impacted: Phone Assistant

    Started May 29, 2026 at 3:11 PM UTC · 22h 33m

    IssuesMinor incident
    Affected components
    Clinical softwarePhone assistant
    1. May 29, 2026 at 3:11 PM UTCidentified

      We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

    2. May 29, 2026 at 3:23 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. May 29, 2026 at 3:49 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 30, 2026 at 1:43 PM UTCresolved

      This incident has been resolved.

    Phone assistant slow answers or hangups; general latency degradation for all AI products

    Started May 29, 2026 at 11:42 AM UTC · 1h 1m

    IssuesMinor incident
    1. May 29, 2026 at 12:12 PM UTCidentified

      The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

    2. May 29, 2026 at 12:38 PM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    3. May 29, 2026 at 12:43 PM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

    5 min drop of traffic which had a snowball effect on MDP when traffic came back

    Started May 20, 2026 at 3:28 PM UTC · 16m

    IssuesMinor incident
    Affected components
    Clinical software
    1. May 20, 2026 at 3:28 PM UTCidentified

      The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

    2. May 20, 2026 at 3:38 PM UTCmonitoring

      Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

    3. May 20, 2026 at 3:44 PM UTCresolved

      The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team