Documo outage history

We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing disruptions with our portal. Our team is working diligently to resolve. Updates to follow.

The issue has been identified and a fix is being implemented. Updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing users to receive outbound errors when attempting to send faxes. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.

This incident has been resolved.

We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

This incident has been resolved.

We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

This incident has been resolved.

We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

The issue has been identified and a fix is being implemented. Updates to follow.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for further issues. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

The issue has been identified and a fix is being implemented. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

A fix has been implemented and we are monitoring the results. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

A fix has been implemented and we are monitoring the results. Updates to follow.

This incident has been resolved.

We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

We are continuing to investigate this issue and will provide updates as we have them.

A fix has been implemented and we are monitoring results.

This incident has been resolved.

We are currently investigating an issue affecting outbound faxing. More updates to follow.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

This incident has been resolved and the backlog has been cleared.

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

This incident has been resolved.

We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

The issue has been identified and a fix is being implemented. Updates to follow.

We are continuing to work on a fix for this issue. More updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.