3 recorded Dovetail incidents since July 2026, with official updates, affected components, duration and resolution information.
We're investigating an issue that's stopping new transcriptions from completing. Uploaded audio and video files may show a failed or stuck transcription.
We are continuing to work on a fix for this incident.
We are investigating reports that Chat and Agents are losing memory and stalling in some cases.
We have identified the root cause and we are rolling out a fix for this issue.
The fix has been verified and the incident is now resolved.
We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents.
This incident has been resolved.
