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    Dropboxsign outage history

    52 recorded Dropboxsign incidents since November 2022, with official updates, affected components, duration and resolution information.

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    Investigating file uploads

    Started August 31, 2026 at 5:34 PM UTC · 53m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxEmbedded signing through Dropbox SignSend signature requests
    1. August 31, 2026 at 5:34 PM UTCinvestigating

      We’re investigating reports of degraded performance with file and image uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.

    2. August 31, 2026 at 6:02 PM UTCmonitoring

      A fix has been implemented, files should be uploading normally and we are monitoring.

    3. August 31, 2026 at 6:18 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. August 31, 2026 at 6:28 PM UTCresolved

      This incident has been resolved.

    We are currently experiencing issues with our Salesforce integration

    Started August 21, 2026 at 4:12 PM UTC · 6h 43m

    IssuesMinor incident
    Affected components
    Salesforce
    1. August 21, 2026 at 4:12 PM UTCinvestigating

      We are currently experiencing issues with our Salesforce integration. While we work to resolve the issue as quickly as possible, we recommend reconnecting the integration as a troubleshooting step. Thank you for your patience.

    2. August 21, 2026 at 10:55 PM UTCresolved

      This incident has been resolved.

    Investigating an issue affecting the "sign in with Dropbox" button

    Started June 18, 2026 at 7:07 PM UTC · 2h 11m

    IssuesMinor incident
    Affected components
    Send signature requests
    1. June 18, 2026 at 7:07 PM UTCinvestigating

      We’re investigating an issue affecting the "sign in with Dropbox" button on the Sign website.

    2. June 18, 2026 at 8:06 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 18, 2026 at 9:18 PM UTCresolved

      This incident has been resolved.

    Dropbox Sign was not working as expected for some users.

    Started May 8, 2026 at 12:30 AM UTC · 0m

    Pending
    1. May 8, 2026 at 1:29 AM UTCresolved

      Dropbox Sign was impacted by AWS -EAST-1 outage, and some services may not have been working as expected from 00:25 to 00:53 UTC on May 8, 2026.

    Dropbox Sign is experiencing degraded performance

    Started April 21, 2026 at 12:04 PM UTC · 26m

    Pending
    1. April 21, 2026 at 12:04 PM UTCinvestigating

      We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

    2. April 21, 2026 at 12:12 PM UTCidentified

      We have identified the root cause of the degradation and are are fixing it. Next update in 1 hour

    3. April 21, 2026 at 12:30 PM UTCresolved

      This incident has been resolved.

    We’re investigating reports of degraded performance.

    Started April 21, 2026 at 2:17 AM UTC · 19m

    Pending
    1. April 21, 2026 at 2:17 AM UTCinvestigating

      We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

    2. April 21, 2026 at 2:36 AM UTCresolved

      This incident has been resolved.

    Uploading is not working as expected

    Started March 2, 2026 at 6:16 PM UTC · 2h 11m

    Pending
    Affected components
    Send signature requests
    1. March 2, 2026 at 6:16 PM UTCinvestigating

      We are currently experiencing higher than normal uploading and processing times. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. March 2, 2026 at 6:55 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 2, 2026 at 8:27 PM UTCresolved

      This incident has been resolved.

    Dropbox Sign is experiencing file upload issues

    Started February 13, 2026 at 8:29 AM UTC · 1h 33m

    Pending
    1. February 13, 2026 at 8:29 AM UTCidentified

      We are currently experiencing file upload issues. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. February 13, 2026 at 10:02 AM UTCresolved

      This incident has been resolved.

    We are currently experiencing delays in sending Sign emails to our users

    Started January 14, 2026 at 8:05 PM UTC · 29m

    IssuesMinor incident
    Affected components
    Finished document deliverySend signature requests
    1. January 14, 2026 at 8:05 PM UTCinvestigating

      We are currently experiencing delays in sending Sign emails to our users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. January 14, 2026 at 8:20 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 14, 2026 at 8:34 PM UTCresolved

      This incident has been resolved.

    Dropbox Sign is experiencing an outage.

    Started January 2, 2026 at 8:13 PM UTC · 3h 12m

    OutageMajor incident
    Affected components
    HubSpotDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignSalesforceFinished document deliveryReceive faxesSend signature requests
    1. January 2, 2026 at 8:13 PM UTCinvestigating

      Update: We're getting closer to a solution. Our engineers are working to fix this problem.

    2. January 2, 2026 at 9:50 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 2, 2026 at 11:25 PM UTCresolved

      We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

    Issues detected with both logging in and sending signature requests

    Started October 1, 2025 at 3:12 PM UTC · 4h 15m

    IssuesMinor incident
    Affected components
    Send signature requests
    1. October 1, 2025 at 3:12 PM UTCinvestigating

      We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. October 1, 2025 at 5:00 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 1, 2025 at 7:27 PM UTCresolved

      This incident has been resolved.

    Issues detected with both logging in and sending signature requests

    Started October 1, 2025 at 1:55 PM UTC · 1h 0m

    IssuesMinor incident
    Affected components
    Send signature requests
    1. October 1, 2025 at 1:55 PM UTCinvestigating

      We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. October 1, 2025 at 2:55 PM UTCresolved

      This incident has been resolved.

    We are currently investigating performance problems with our API endpoints

    Started August 4, 2025 at 11:43 AM UTC · 4h 29m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliverySend signature requests
    1. August 4, 2025 at 11:43 AM UTCinvestigating

      We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

    2. August 4, 2025 at 1:36 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 4, 2025 at 2:53 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 4, 2025 at 4:13 PM UTCresolved

      This incident has been resolved.

    Sign features in PDF editor and Dropbox Mobile might not be working for some users.

    Started August 4, 2025 at 4:44 AM UTC · 36m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxSend signature requests
    1. August 4, 2025 at 4:44 AM UTCinvestigating

      Sign features in PDF editor and Dropbox Mobile might not be working for some users. We’re working to fix the problem as quickly as we can.

    2. August 4, 2025 at 5:20 AM UTCresolved

      This incident has been resolved.

    We're having some trouble with our Sign services

    Started July 31, 2025 at 5:42 PM UTC · 2h 4m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignEmbedded signing through Dropbox SignFinished document deliverySend signature requests
    1. July 31, 2025 at 5:42 PM UTCidentified

      We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.

    2. July 31, 2025 at 7:07 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. July 31, 2025 at 7:13 PM UTCmonitoring

      A fix has been implemented and we are monitoring this issue.

    4. July 31, 2025 at 7:47 PM UTCresolved

      This incident has been resolved.

    Sign is not working as expected for some users

    Started July 15, 2025 at 10:06 AM UTC · 1h 38m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxEmbedded signing through Dropbox SignSend signature requests
    1. July 15, 2025 at 10:06 AM UTCinvestigating

      We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. July 15, 2025 at 11:44 AM UTCresolved

      This incident has been resolved.

    Sign is not working as expected.

    Started July 2, 2025 at 6:47 PM UTC · 1h 11m

    OutageCritical incident
    Affected components
    HubSpotDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignSalesforceFinished document deliveryReceive faxesSend signature requests
    1. July 2, 2025 at 6:47 PM UTCinvestigating

      We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. July 2, 2025 at 7:58 PM UTCresolved

      This incident has been resolved.

    Sign may be unavailable for some users.

    Started May 14, 2025 at 6:35 PM UTC · 44m

    IssuesMinor incident
    1. May 14, 2025 at 6:35 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 14, 2025 at 6:58 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 14, 2025 at 7:18 PM UTCresolved

      This incident has been resolved.

    Sign may be unavailable for some users

    Started May 1, 2025 at 9:54 PM UTC · 4h 17m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignFinished document deliveryReceive faxesSend signature requests
    1. May 1, 2025 at 9:54 PM UTCinvestigating

      Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

    2. May 1, 2025 at 10:38 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 2, 2025 at 1:29 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. May 2, 2025 at 2:11 AM UTCresolved

      This incident has been resolved.

    Sending signature requests is not working as expected.

    Started January 9, 2025 at 1:45 AM UTC · 6m

    IssuesMinor incident
    Affected components
    Document signing through Dropbox Sign and Fax
    1. January 9, 2025 at 1:45 AM UTCinvestigating

      We are currently experiencing delays with sending signature requests, uploading files, finalizing documents. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. January 9, 2025 at 1:51 AM UTCresolved

      This incident has been resolved.