Easypost outage history

We are experiencing elevated timeouts on some requests and are currently investigating.

We have identified the cause of the elevated timeouts as an issue with our cloud hosting provider and are working to resolve it. Some rate and tracking requests are affected.

This incident has been resolved. The underlying cloud hosting issue has been fixed, and rating and tracking requests have returned to normal.

We are experiencing elevated error rates from the UPS Mail Innovations APIs. Failed requests should be retried.

UPS Mail Innovations API error rates have returned to normal levels.

We are aware of issues affecting a subset of customers purchasing labels using USPS Ship. We are in contact with USPS to resolve the issue.

Issue was resolved and API operations are restored

We are aware of an issue affecting USPS services, where some requests may be returning errors. We have confirmed the problem and our team is actively investigating.

We have identified the cause of the elevated errors affecting USPS services. The issue is related to an ongoing USPS maintenance rollout, and we've communicated to them that we are seeing elevated errors. They are investigating to determine if they should rollback or extend the window.

The errors affecting USPS services are caused by an issue on USPS's side, which USPS is actively working to resolve. We are in active contact with them as they work to restore normal service. What you may experience: Requests to USPS services may fail or return errors until USPS resolves the issue. Other carriers and services are unaffected. A specific restoration time is not yet available from USPS. We will update as soon as we have one, and no later than our next scheduled update in 30 minutes.

We've deployed and verified a fix on our side that reduce the blast radius of this issue. Shipment and rate requests that include USPS Ship along side other carriers are now succeeding normally. USPS Ship service remain affected. USPS Ship is still returning invalid rate data, so requests that require USPS Ship may continue to fail until USPS Ship resolves the issue on their side. We remain in active contact with USPS Ship on the underlying problem. What you may experience: Non-USPS requests should be working normally. Requests that depend on USPS Ship may still fail. A specific restoration time from USPS Ship is not yet available. We'll provide our next update within 30 minutes, or sooner as the situation changes.

No change to report at this time. USPS Ship services are still affected. USPS has not yet resolved the invalid rate data on their side, so USPS Ship dependent requests continue to fail the majority of the time.   We'll share our next update within 45 minutes, or sooner if anything changes.

USPS Ship services remain affected. USPS Ship requests continue to fail the majority of the time. USPS has confirmed they are actively working on a fix, but no estimated resolution time is available yet. Next update within 45 minutes, or sooner if anything changes.

USPS Ship requests continue to fail the majority of the time due to a USPS-side issue. USPS is testing a fix, but no ETA on resolution provided. Next update in 60 minutes, or sooner if anything changes.

USPS has begun deploying a fix and we are monitoring our systems closely for recovery of USPS Ship. Next update within the hour, or sooner as recovery is confirmed

USPS Ship services have recovered. Rating and shipping requests are now completing successfully.

We encountered a brief degradation of the Core APIs during a deployment. The change in question has been rolled back and API stability is improving.

All systems have returned to normal and APIs are fully functional again.

We are investigating the root cause of this issue.

EasyPost is experiencing an internal networking issue that is impacting all operations. We are still investigating.

We are continuing to investigate the issue and will continue to update this page as we have additional information.

We are working with our hosting provider as they investigate connectivity issues to our primary data center.

We are continuing to engage with our hosting provider as they investigate connectivity issues to our primary data center.

The service disruptions affecting EasyPost are caused by an ongoing connectivity issue with our hosting provider. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard Because resolution depends on our hosting provider's recovery, we do not yet have an estimated time to restoration. Our team is actively monitoring and will restore full service as soon as connectivity is recovered. We will post another update within 60 minutes, or sooner if the situation changes.

The ongoing connectivity issue with our hosting provider is still affecting EasyPost services. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard While waiting for our hosting provider to restore network connectivity to our services, EasyPost is working on bringing selected services back online via our fallback data center.

We continue to work on restoring selected EasyPost services via our fallback data center. As we address the most critical services, this should address global error rates in addition to restoring the functionality provided by those services.

EasyPost's hosting provider has notified us that they have identified key network connectivity issues and are hoping to have an update in the next 30 minutes. In the meantime, EasyPost Engineering continues to work on restoring individual services via our fallback data center. We will update the status in the next 30 minutes -- both to update on our service restoration and the overall networking health of our primary data center.

We are starting to see improved service connectivity in our primary data center. We will continue to monitor and update the status as the situation evolves.

Carrier services are starting to recover.

We are continuing to monitor for any further issues.

Network connectivity to our data centers has been fully restored, EasyPost services are operating normally, and system-wide error rates have recovered to normal levels. This disruption was caused by a connectivity issue at our hosting provider, which has since been resolved. EasyPost Engineering will continue to monitor and resolve any effects of the outage. Note that tracking and reporting data may lag due to a backlog of work being processed.

EasyPost services remain fully operational and system-wide error rates are at normal levels. The tracking and reporting data that was delayed during the incident is continuing to catch up as the backlog clears. We are actively monitoring its progress and will confirm once all delayed data has fully processed. Thank you for your continued patience.

This incident is resolved. EasyPost services are fully operational. Any data delayed during the incident has been processed.

We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.

The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.

UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.

We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.

UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.

We are experiencing degrading API performance. We are investigating root cause.

We are continuing to investigate this issue.

The issue has been identified and are working on resolving it.

All API operations have returned to normal.

UPS operations are degraded due to rate limiting by UPS. We are aware and monitoring the status.

A fix has been implemented and we are monitoring the results.

UPS operations have returned to normal.  Some impacted customers may need to re-authenticate their BYOA accounts. See https://support.easypost.com/hc/en-us/articles/26635027512717-UPS-OAuth-2-0-Update#:~:text=Account%20Authorization for more details.

We're experiencing reduced performance and increased timeouts/error responses from FedEx APIs. We've reached out to FedEx and will update this incident when we learn more.

FedEx confirmed the outage but has no ETA for full restoration.

FedEx API error rates have returned to normal. FedEx is reporting the status as resolved. Will continue to monitor.

This incident has been resolved.

We had a brief outage of USPS shipment buys.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are seeing elevated timeouts with our Gori integration. We have reached out to Gori for more information and are investigating.

The Gori API appears to be recovering. We are continuing to monitor. Performance is improving, though some requests are still timing out.

Gori API timings have returned to baseline and the service is operating normally again.

We are currently investigating this issue.

EasyPost has identified the error and is taking corrective action. Initial indicators are that service is stabilizing.

Service has normalized. We will continue to monitor.

Service remains stable. This issue is resolved.

Async processing of updates and events are currently delayed. EasyPost is investigating the issue.

EasyPost has identified and addressed the issue. We will continue to monitor.

Service has continued to operate normally. This incident is resolved.

We are currently investigating issues related to customer's ability to login into easypost.com and manage account.

We identified and resolved the issue. The website is fully operational again

Customers using the EasyPost Advanced Tracking may experience decreased availability of this feature. We have identified the root cause and are actively working to remediate the issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We received automated alerts regarding partial outage to APIs. The team has responded and service is normalizing. Total impact was approximately 5 min.

Service remains stable and back to normal operation.

Customers using Canada Post wallet accounts may experience errors rating or buying labels. We are in contact with Canada Post and working to resolve this issue.

We are in contact with Canada Post and continuing to work to resolve this issue.

Working with Canada Post, we have identified the issue and are rolling out a fix. Wallet customers should start to see improvement soon. We are continuing with remediation on our side as we roll out the fix.

The fix appears to be holding. It is our fervent hope that this issue is now resolved. We will continue to monitor to ensure it doesn't recur.

This incident has been resolved. Canada Post wallet accounts are operating normally.

EasyPost is currently experiencing issues with all DHL eCommerce Solutions shipment functions due to an outage on their API. We are actively investigating the issue and are in communication with the carrier to resolve it.

This incident has been resolved.