70 recorded Ebanx incidents since November 2025, with official updates, affected components, duration and resolution information.
Payment method(s): All cross-border payment methods Country: All Countries Impact: An issue causing full degradation of the Payments API for cross-border operations has been resolved. Services are now operating normally.
Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
This incident has been resolved.
Payment method(s): Cash Country: Bolivia Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
This incident has been resolved.
Payment method(s): E-Wallet Country: Colombia Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
This incident has been resolved.
Payment method(s): Bank Transfer Country: Nigeria Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
This incident has been resolved.
Payment method(s): E-Wallet Country: Colombia Impact: We have identified an issue affecting E-Wallet transactions in Colombia, leading to processing degradation. Our teams are actively working with our partners to restore full service.
This incident has been resolved.
Payment method(s): E-Wallet Country: Peru Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
This incident has been resolved.
Payment method(s): PIX Country: Brazil Impact: We have identified the cause of a minor degradation affecting PIX transactions, which is linked to one of our partner banks in Brazil. Our teams are working with the partner to restore full service and will provide an update as soon as more information becomes available.
We are continuing to work with our partner to resolve the degradation affecting PIX transactions. We will provide an update as soon as more information becomes available.
We are continuing to work with our partner to resolve the issue. We would like to clarify that this degradation is limited to one specific bank in Brazil, and PIX transactions involving other banks are unaffected. We will provide an update as soon as more information becomes available.
We are monitoring the recovery of PIX transactions with the impacted partner bank as they work to restore full service on their side. PIX transactions involving other banks remain unaffected. We will provide an update as soon as we confirm full recovery.
This incident has been resolved. PIX transactions with the impacted partner bank are processing normally again, and conversion rates have returned to expected levels.
We have detected a service degradation affecting payouts. Payout processing times may be longer than usual, and payouts may be temporarily unavailable. Our teams are actively working with our external partners to restore full service as quickly as possible.
We are working with our external partner to resolve the issue. We have identified that this incident is also impacting pay-in flows
This incident has been resolved.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Payment method(s): Bank Transfer Country: Colombia Impact: The issue affecting Bank Transfer transactions has been resolved, and services are now operating normally.
Payment method(s): Bank Transfer Country: Colombia Impact: We have identified intermittent issues affecting Bank Transfer processing, which may be causing delays or failures for payments. Our teams are actively working with our partners to resolve the issue.
This incident has been resolved.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Payment method(s): Bank Transfer Country: Colombia Impact: The issue affecting Bank Transfer transactions has been resolved, and services are now operating normally.
We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.
The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.
The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.
PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.
This incident has been resolved. PIX transactions are processing normally, including transfers using PIX keys and QR code payments. Conversion rates have returned to expected levels.
Payment method(s): PIX Country: Brazil Impact: We are observing degradation affecting PIX transactions. Our teams are actively investigating the cause, which may result in processing delays or failures.
Payment method(s): PIX Country: Brazil Impact: The issue affecting PIX payment processing has been resolved, and services are now operating normally.
Payment method(s): PIX Country: Brazil Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
This incident has been resolved.
Payment method(s): USSD Country: Nigeria Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing. Our team is actively investigating the issue and working to restore normal payment processing.
This incident has been resolved.
Payment method(s): PIX Automático Country: Brazil Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
A fix has been applied, and services are returning to normal. We are monitoring for stability.
The fix resolved the issue and Pix Automático services are now stable.
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
This incident has been resolved.
Payment method(s): N/A Country: Argentina Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: The incident has been resolved, and services are operating normally.
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 End: 2026-07-23 11:00
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 UTC End: 2026-07-23 11:00 UTC
Payment method(s): SPEI Country: Mexico Impact: The maintenance has been close, and we are monitoring for stability. SPEI transactions are now confirming.
