Elation Health outage history

July 13, 2026 12:15PM PDT Investigating - We are seeing an elevated rate of errors and timeouts for diagnosis code search due to an outage impacting the upstream vendor that provides this data. This will impact searching for diagnosis codes, as well as automations relying on those codes (Note Assist, Elation Note, etc) July 13, 2026 1:04PM PDT Investigating - We are still experiencing errors and timeouts for diagnosis code searches. We will provide any updates that are available from the vendor. July 13, 2026 1:48PM PDT Identified - Our vendor has confirmed they are still actively working to adress this issue. July 13, 2026 2:34PM PDT Identified - Our vendor has confirmed the root cause of the disruption and are working to deploy a fix. We will monitor for signs of improvment. July 13, 2026 4:42PM PDT Resolved - Our vendor has confirmed their fix has been implemented and we are seeing signs of full recovery.

July 12, 2026 1:34PM PDT Investigating - Our fax vendor is currently experiencing a service disruption, resulting in failures when sending faxes. We are reaching out for more information and will provide updates as they are available. July 12, 2026 6:20PM PDT Identified - We have identified the issue with our fax provider and are working towards a resolution. July 12, 2026 7:49PM PDT Resolved - We have implemented a fix for this issue and faxes are now processing normally.

June 19, 2026 8:15AM PDT Monitoring - We are aware of an incident with Quest's Lab e-ordering system, impacting customers' ability to submit electronic lab order submissions to Quest. The Quest team is working on restoring service. June 19, 2026 11:15AM PDT Resolved - Quest lab e-ordering functionality has been restored by the Quest team.

June 17, 2026 12:38PM PDT Investigating - Our team is investigating several reports of visit note template failures June 17, 2026 12:53PM PDT Investigating - We have been able to reproduce this issue and are working to identify a fix June 17, 2026 1:32PM PDT Monitoring - We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed) June 17, 2026 5:16PM PDT Resolved - This issue has now been fully resolved

June 5, 2026 9:45AM PDT Investigating - Our team is working to address site slowness and errors, especially related to visit notes. June 5, 2026 10:14AM PDT Identified - Our team is continuing to work to mitigate the elevated latency around note operations. June 5, 2026 11:07AM PDT Identified - We have deployed changes to broadly restore the health of the platform. There is still some limited impact to features like Chart Assist that we are working to fully resolve. June 6, 2026 10:54AM PDT Resolved - This incident is now resolved.

May 26, 2026 11:24AM PDT Investigating - We are investigating elevated latency across the EHR. May 26, 2026 12:00PM PDT Identified - We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online. May 26, 2026 12:11PM PDT Identified - We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online. May 26, 2026 12:19PM PDT Monitoring - We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform. May 26, 2026 12:54PM PDT Resolved - The incident was cause by an increase in search traffic to our search endpoint, which was out of normally expected behavior. Capacity was added to the cluster to accommodate the increased demand. We continue to investigate the source of the increased traffic.

May 11, 2026 8:07AM PDT Investigating - We are currently investigating an elevated rate of errors and request timeouts. May 11, 2026 8:12AM PDT Identified - We have identified the cause of this disruption and are working to address the issue May 11, 2026 8:15AM PDT Monitoring - Our fix has deployed and our internal performance metrics /error rates have returned to normal. May 11, 2026 8:54AM PDT Resolved -

May 5, 2026 11:04AM PDT Identified - We are experiencing an issue with our clinical insights, and are working on a fix. May 5, 2026 11:38AM PDT Monitoring - The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur. May 11, 2026 8:07AM PDT Resolved -

May 4, 2026 9:14AM PDT Investigating - We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available. May 4, 2026 9:28AM PDT Investigating - The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers. May 4, 2026 10:02AM PDT Resolved - We have been able to confirm this was an issue isolated to AT&T's network, which appears to have resolved now. We will continue to monitor for any further disruptions.

April 24, 2026 9:09AM PDT Identified - Approximately 50% of eprescriptions made via MDToolbox are failing. We have identified the root cause of the issue and are working on a fix. April 24, 2026 10:30AM PDT Monitoring - The fix for this issue has been deployed and we are seeing a decrease in error rates. April 24, 2026 10:54AM PDT Monitoring - While we have seen some signs of improvement, errors remain elevated. We are working to deploy a more comprehensive fix. April 24, 2026 1:00PM PDT Resolved - This issue has now been fully resolved

March 24, 2026 12:48PM PDT Investigating - We are currently investigating an issue with an underlying system that helps power several workflows on the EHR, including: - Agentic billing auto-queuing of claims - Coding automation for agentic billing - Claim scrubbing for agentic billing - Clinical insight search - Wordsmith - Automated text extraction from insurance card images - Automated patient form creation from images March 24, 2026 1:49PM PDT Identified - We have identified a contributing cause of this issue and are working on deploying a fix. March 24, 2026 2:37PM PDT Monitoring - We have deployed a potential fix to address this issue and are seeing some positive signs of recovery. March 24, 2026 4:31PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 5:40PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 6:39PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 7:47PM PDT Monitoring - Service levels have returned to nominal levels and we are continuing to monitor the system health. April 8, 2026 2:26PM PDT Resolved - We have deployed a fix that durably prevents this issue from occurring again.

April 8, 2026 8:25AM PDT Investigating - We are seeing an elevated rate of errors from Quest. We will reach out for more information and provide updates as they are available. April 8, 2026 9:40AM PDT Monitoring - Quest orders are processing correctly at this time. We are still awaiting confirmation from Quest as to the cause of this disruption. Will will continue to actively monitor the health of this integration. Any failed orders will need to be resent. April 8, 2026 1:34PM PDT Resolved -