Elation Health outage history

August 26, 2026 2:26PM PDT Investigating - Some practices are seeing an error when attempting to send prescriptions electronically. August 26, 2026 2:58PM PDT Identified - We have identified the cause of the issue and are working on deploying a fix. August 26, 2026 3:31PM PDT Identified - We are currently in the process of deploying a fix for this. August 26, 2026 4:00PM PDT Identified - The fix is in the process of being deployed. August 26, 2026 4:38PM PDT Identified - We're continuing to roll out the fix for this issue. August 26, 2026 5:26PM PDT Resolved - A fix has been deployed, we've seen recovery from the error that occurred during e-prescribing.

August 26, 2026 2:43PM PDT Investigating - We are investigating an elevated failure rate when performing automated billing code generation, or when saving bills. August 26, 2026 2:56PM PDT Identified - We have identified the cause of the issue and are working on a fix. August 26, 2026 3:01PM PDT Resolved - This issue has now been resolved. The root cause was an internal queue that experienced a backlog, causing downstream timeouts.

August 25, 2026 12:07PM PDT Investigating - We are currently investigating an outage with our immunization registry. Practices may be unable to submit immunizations at this time. August 25, 2026 12:48PM PDT Investigating - We are still investigating the issue. August 25, 2026 1:26PM PDT Identified - We have isolated the issue to a connection to one of our internal caching systems. We are currently working on a fix. August 25, 2026 1:51PM PDT Monitoring - We have rolled out a fix and are seeing the system health recover. We will continue to monitor. August 25, 2026 2:13PM PDT Resolved - We have identified the root cause of the issue (more below) and have introduced a fix for the issue. We will be automatically re-submitting immunization records that failed during this incident window. No actual is required on your behalf. We will perform this in the next 2 business hours. The root cause was a transient failure that prevented a mutex from being released. The mutex in question is used to control traffic to our immunization partner. We are working on durable product changes that will prevent transient issues from causing this failure in the future, and we are very sorry for the inconvenience this has caused.

August 18, 2026 6:35PM PDT Identified - We are currently experiencing delays in the processing of API webhooks. The issue has been identified and a fix is being prepared to resolve the problem. August 18, 2026 9:16PM PDT Resolved - A fix has been deployed, API webhooks are no longer delayed.

August 18, 2026 11:27AM PDT Investigating - We are investigating reports of elevated e-Rx failures in some workflows. August 18, 2026 11:29AM PDT Identified - We have identified the cause of the issue and are in the process of deploying a fix. August 18, 2026 11:59AM PDT Identified - We are in the process of deploying the fix. August 18, 2026 1:52PM PDT Resolved - We have deployed a fix and seen recovery of this functionality. The issue is now resolved.

August 13, 2026 6:24AM PDT Identified - We have identified an issues causing errors when attempting to save edits to bills in order to process claims. Our team is currently working on a fix. August 13, 2026 9:22AM PDT Monitoring - Our team has deployed a fix and we are seeing signs of recovery. We will continue to monitor to ensure full recovery. August 13, 2026 9:53AM PDT Resolved - We have seen full recovery of this functionality and this issue is now resolved.

August 12, 2026 12:19PM PDT Investigating - Uploaded documents and incoming/outgoing faxes may take longer than usual to process and appear in patient charts. Our team is currently investigating. August 12, 2026 12:40PM PDT Identified - We have identified the cause of the delays and are working towards a resolution. August 12, 2026 1:16PM PDT Resolved - Uploaded documents and incoming/outgoing faxes are now processing normally.

August 6, 2026 2:33PM PDT Identified - We have identified an issue causing degraded performance across the application. Our team has found the cause and is working towards a resolution. August 6, 2026 3:03PM PDT Monitoring - Our team has implemented a fix and is seeing performance return to normal. We will continue monitoring to ensure full recovery. August 6, 2026 3:12PM PDT Resolved - Performance has returned to normal.

July 29, 2026 6:21AM PDT Identified - We have identified an issue preventing the checking of patient insurance eligibility. Our team is currently implementing a fix to restore this functionality. July 29, 2026 7:56AM PDT Resolved - Our team has implemented a fix and patient insurance eligibility is now functioning as expected. August 4, 2026 5:29AM PDT Investigating - We are investigating reports of additional issues with eligibility checks. August 4, 2026 7:26AM PDT Resolved - This issue has now been resolved. We will be looking into what steps we can take to increase resiliency for this functionality

July 20, 2026 3:23PM PDT Monitoring - We are currently investigating elevated latency across the EHR. Though it has self-recovered, we are continuing to monitor. July 21, 2026 8:27AM PDT Resolved - Elation has been functioning as expected since the automated resolution of this issue.

July 13, 2026 12:15PM PDT Investigating - We are seeing an elevated rate of errors and timeouts for diagnosis code search due to an outage impacting the upstream vendor that provides this data. This will impact searching for diagnosis codes, as well as automations relying on those codes (Note Assist, Elation Note, etc) July 13, 2026 1:04PM PDT Investigating - We are still experiencing errors and timeouts for diagnosis code searches. We will provide any updates that are available from the vendor. July 13, 2026 1:48PM PDT Identified - Our vendor has confirmed they are still actively working to adress this issue. July 13, 2026 2:34PM PDT Identified - Our vendor has confirmed the root cause of the disruption and are working to deploy a fix. We will monitor for signs of improvment. July 13, 2026 4:42PM PDT Resolved - Our vendor has confirmed their fix has been implemented and we are seeing signs of full recovery. July 14, 2026 10:37AM PDT Identified - We are seeing additional failures for diagnosis code searches this morning. We have reached out to our vendor for additional details and will provide updates as they are available. July 14, 2026 11:03AM PDT Monitoring - Our vendor confirmed they experienced another brief disruption today, which has now been resolved. We will continue to actively monitor. July 15, 2026 6:19AM PDT Resolved -

July 12, 2026 1:34PM PDT Investigating - Our fax vendor is currently experiencing a service disruption, resulting in failures when sending faxes. We are reaching out for more information and will provide updates as they are available. July 12, 2026 6:20PM PDT Identified - We have identified the issue with our fax provider and are working towards a resolution. July 12, 2026 7:49PM PDT Resolved - We have implemented a fix for this issue and faxes are now processing normally.

June 19, 2026 8:15AM PDT Monitoring - We are aware of an incident with Quest's Lab e-ordering system, impacting customers' ability to submit electronic lab order submissions to Quest. The Quest team is working on restoring service. June 19, 2026 11:15AM PDT Resolved - Quest lab e-ordering functionality has been restored by the Quest team.

June 17, 2026 12:38PM PDT Investigating - Our team is investigating several reports of visit note template failures June 17, 2026 12:53PM PDT Investigating - We have been able to reproduce this issue and are working to identify a fix June 17, 2026 1:32PM PDT Monitoring - We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed) June 17, 2026 5:16PM PDT Resolved - This issue has now been fully resolved

June 5, 2026 9:45AM PDT Investigating - Our team is working to address site slowness and errors, especially related to visit notes. June 5, 2026 10:14AM PDT Identified - Our team is continuing to work to mitigate the elevated latency around note operations. June 5, 2026 11:07AM PDT Identified - We have deployed changes to broadly restore the health of the platform. There is still some limited impact to features like Chart Assist that we are working to fully resolve. June 6, 2026 10:54AM PDT Resolved - This incident is now resolved.

May 26, 2026 11:24AM PDT Investigating - We are investigating elevated latency across the EHR. May 26, 2026 12:00PM PDT Identified - We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online. May 26, 2026 12:11PM PDT Identified - We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online. May 26, 2026 12:19PM PDT Monitoring - We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform. May 26, 2026 12:54PM PDT Resolved - The incident was cause by an increase in search traffic to our search endpoint, which was out of normally expected behavior. Capacity was added to the cluster to accommodate the increased demand. We continue to investigate the source of the increased traffic.

May 11, 2026 8:07AM PDT Investigating - We are currently investigating an elevated rate of errors and request timeouts. May 11, 2026 8:12AM PDT Identified - We have identified the cause of this disruption and are working to address the issue May 11, 2026 8:15AM PDT Monitoring - Our fix has deployed and our internal performance metrics /error rates have returned to normal. May 11, 2026 8:54AM PDT Resolved -

May 5, 2026 11:04AM PDT Identified - We are experiencing an issue with our clinical insights, and are working on a fix. May 5, 2026 11:38AM PDT Monitoring - The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur. May 11, 2026 8:07AM PDT Resolved -

May 4, 2026 9:14AM PDT Investigating - We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available. May 4, 2026 9:28AM PDT Investigating - The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers. May 4, 2026 10:02AM PDT Resolved - We have been able to confirm this was an issue isolated to AT&T's network, which appears to have resolved now. We will continue to monitor for any further disruptions.

April 24, 2026 9:09AM PDT Identified - Approximately 50% of eprescriptions made via MDToolbox are failing. We have identified the root cause of the issue and are working on a fix. April 24, 2026 10:30AM PDT Monitoring - The fix for this issue has been deployed and we are seeing a decrease in error rates. April 24, 2026 10:54AM PDT Monitoring - While we have seen some signs of improvement, errors remain elevated. We are working to deploy a more comprehensive fix. April 24, 2026 1:00PM PDT Resolved - This issue has now been fully resolved