Ellucian outage history

Ellucian Workflow is currently experiencing a service disruption. We are working with our technology partner to address the issue and restore service.

Ellucian Workflow is currently experiencing a service disruption because our third-party technology partner has temporarily taken its underlying services offline as a precautionary security measure while applying security patches.

The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates.

Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow.

The third-party service disruption affecting Ellucian Workflow has been resolved, and service restoration has been confirmed. Customers who have not yet restored connectivity contact Ellucian Support for assistance.

Ellucian is aware of an issue affecting Colleague SaaS for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Colleague SaaS for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Colleague SaaS for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting ILP message processing for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian has confirmed that ILP message processing has resumed for affected customers. The team continues to closely monitor processing and system performance to ensure continued stability. We will provide additional updates on this status page as needed. Customers may begin reviewing previously impacted processing activity to confirm successful recovery. Thank You, Your Ellucian Team

Ellucian has confirmed that the issue affecting ILP message processing for impacted customers has been resolved. ILP message processing is operating normally, and previously impacted messages have resumed processing. The team will continue to monitor the environment. Thank You, Your Ellucian Team

Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team

Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts.  Infrastructure provider updates are currently being rolled out to all environments within the US-East region.  Ellucian will provide an update on the status of the provider rollout when we hear more.  In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery. Thank You, Your Ellucian Team

Our infrastructure provider has rolled out fixes to all accounts in the US-East region, and Ellucian has confirmed recovery for transformation jobs across multiple customer accounts.  We will continue to monitor general health of transformation job statuses, and ask customers to please review any previously stuck scheduled transformation job runs Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Ellucian Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Ellucian Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian identified an issue with Ellucian Insights and Ellucian Intelligent Processes (EIP) affecting multiple customers. A fix has been deployed to production and we are observing vastly improved performance across both systems. We will continue to monitor the environment to ensure the issue has been fully resolved. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Ellucian Insights and Ellucian Intelligent Processes (EIP) for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Student Financial Success for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Microsoft identified the issue causing the Azure outage and have begun resolution. At this time the Ellucian Student Financial Success line of products is back online. We will continue to monitor the situation to ensure full restoration of all services. Further updates as appropriate. Thank You, Your Ellucian Team

Microsoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian is deploying fix and will be actively monitoring an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

We are continuing to investigate this issue.

Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

We are continuing to investigate this issue.

We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

We are continuing to monitor for any further issues.

AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.