38 recorded Embedly incidents since March 2015, with official updates, affected components, duration and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Update to Animated GIF Support in Cards As part of ongoing infrastructure cost management, we are discontinuing support for animated GIFs in the free Cards product. Animated GIFs will now display as static images (first frame). This change does not affect paid plans. Please contact customer support ([email protected]) or visit support.embed.ly if you would like to support these image types moving forward, we can get you set up with a paid subscription plan. We apologize for any inconvenience.
A fix has been implemented and we are monitoring the results.
Apologies for the invalid 401 errors. A migration of our API key lookup service was the root cause, and this has been resolved.
We are currently investigating this issue.
Embedly is currently impacted by the AWS outage impacting the us-east-1 region.
This incident has been resolved.
We've identified an issue impacting x, formerly known as twitter, embeds. A fix is being deployed shortly, and we'll continue to monitor.
This incident has been resolved.
We are performing scheduled maintenance on app.embed.ly. Users won't be able to login for the maintenance period.
This incident has been resolved.
The issue has been resolved, but we are watching closely.
This incident has been resolved.
Embed.ly is currently monitoring a situation where we can observe higher than usual intermittent latency coming from the YouTube upstreams which may impact Embed/Extract performance.
This incident has been resolved.
We are investigating an issue related to 525 errors upstream from our Display image links.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've identified an issue with image fetching with our Cards or Extract product. We're working behind the scenes to fix this bug as soon as possible.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Cloudflare is experiencing downtime at the moment, affecting our ability to properly route requests to our API/Cards services. We are waiting on an update from Cloudflare (https://www.cloudflarestatus.com/) regarding expected resolution.
Cloudflare reported that the root cause has been addressed, and we're seeing recovery in API/Cards service health as well. We will keep monitoring.
This incident has been resolved.
We're working on a fix for Twitter metadata which can be missing from Embed and Extract content. This is related to a change in Twitter policy, and we're working quickly to resolve this issue if possible.
This incident has been resolved.
Twitter made a policy change to restrict the availability of tweet metadata, like thumbnail images, but most twitter functionality has been restored to the best of our ability.
We are currently experiencing networking failures in our cloud infrastructure, severely degrading our ability to provide API and Cards services. More updates to follow.
We are actively working with AWS to resolve cloud infrastructure issues, which is still preventing us from reliably serving API (extract, embed) and Cards functionality.
We're working around the clock to resolve this service outage and will continue investing all of our available resources towards restoring normalcy over the weekend. Thank you for your patience as we work through this incident.
We've begun to recover API functionality. You may encounter periods of degraded service performance as we move towards full recovery. Thank you for your continued patience as we work through this incident.
A fix has been implemented and we are monitoring the results.
Core Embed/Extract functionality has been restored.
We are continuing to monitor for any further issues.
This incident has been resolved. If you have any further issues please contact us.
We are currently investigating an issue with YouTube embed functionality
We have recovered from an outage affecting YouTube embeds which we determined was caused by upstream rate-limiting from YouTube's servers. We now have a solution in place, but are continuing to monitor for any further issues. Please keep us posted at https://support.embed.ly about any further issues you may experience.
We are currently tracking a Cloudflare incident that may impact our API performance for some customers: https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr
This incident has been resolved.
A connectivity issue between backend components was causing elevated response times in the Display product for about an hour this morning and has been resolved.
We are looking into an issue with 502s for uncached URLs to the Display API.
Everything is back to normal.
We are experiencing high latency on the Embed, Extract APIs at this time. We are currently reviewing the issue and hope to back to normal soon.
We are reviewing a spike in our data service that caused API latency. Response times are returning to normal, but we will continue to monitor.
This incident has been resolved.
