30 recorded Emplifi incidents since March 2017, with official updates, affected components, duration and resolution information.
At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working.
The issue was resolved.
We are currently investigating elevated error rates and slower response times affecting the **Turnto SFTP Server** Our engineering team is actively looking into the root cause and working to restore optimal performance.
The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational. We apologize for any inconvenience this may have caused.
We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC]. Our engineering team is actively looking into the root cause and working to restore optimal performance.
The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused.
We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region Our engineering team is actively looking into the root cause and working to restore optimal performance.
A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region. Error rates and response times have returned to normal levels. We are currently monitoring the system to ensure full stability.
The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved. We apologize for any inconvenience this may have caused.
We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue.
The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.** Thank you for your patience while we worked to restore service.
The issue affecting access to **Emplifi Knowledge** and **Agent Assist** has been **resolved**. Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation. The **Knowledge Authoring** Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence. Thank you for your patience while we worked to resolve this issue.
Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.
We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.
The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.
We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META.
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused.
We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.
The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.
We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved
The incident involving Facebook publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.
We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.
The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding.
The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.
Twitter is currently experiencing an API bug where the `2/tweets/search/recent` endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers.
_X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation._ _This incident is now considered resolved. If you have any further questions, please email [[email protected]](mailto:[email protected] "[email protected]")._
META is currently experiencing an API bug that is preventing posts and stories from being published. We have reported the issue to META. Thank you for your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.
We are continuing to monitor the issue affecting Instagram publishing and are observing improvements in performance. Currently, we are awaiting further updates from Meta and will provide additional information as it becomes available.
The incident involving Instagram publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.
We are currently investigating an Outage affecting Emplifi UGC Digital Display Our engineering team is actively looking into the root cause and working to restore optimal performance.
The incident involving Emplifi UGC Digital Display has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused.
We are observing publishing failures for TikTok Video posts. This has been reported to TikTok for investigation. We will share any updates as soon as we have them available.
The issue affecting TT video publishing stopped occurring at 06:00 CET. We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.
**Investigating** - We are observing publishing failures for video posts . The error you will see is "Facebook encountered an issue while uploading your media." The team is currently investigating the issue and will provide updates as soon as more information is available.
We have identified the cause of the video publishing issues. This is due to a technical issue on Meta’s side affecting video processing across their platform. Our team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering.
The issue affecting video publishing stopped occurring at 03:00 CET. We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.
Meta is currently experiencing an API bug where Reels are being falsely flagged as Carousels, causing failed posts. **Status:** Reported to Meta. We are awaiting a fix from their side.
META has identified the issue and is actively working to resolve it. We appreciate your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.
We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track.
Emplifi Ratings & Reviews services is currently experiencing an outage in API, customer portal, and some widget services. Our operations team is investigating.
The outage was caused by a failover in one of the critical storage systems. The operations team took measures to rapidly restore full functionality. The outage has been resolved. Performance has returned to nominal levels
Meta has deployed a fix for the issue affecting Instagram media views metrics. We are currently verifying the resolution on our side and backfilling the missing data across Emplifi analytics products. Incident Details: The disruption affected Instagram media views metrics for some posts, starting on October 29, 2025. The media views metric was missing for certain posts, impacting related metrics such as impressions and video views. The issue was caused by missing values in Meta’s API response. Current Actions: We are monitoring the fix implementation and verifying data integrity. The backfill process for missing metrics is in progress. We will provide a final update once the fix is confirmed and all data has been restored.
We have identified the cause of the disruption in Instagram data across Emplifi analytics products. Meta has confirmed that the issue is on their side and is actively working on a fix. Incident Details: We have identified an issue affecting Instagram media views metrics for some posts, as of 29th October 2025. The media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted. Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response. Current Actions: Meta has acknowledged the bug, and their engineering team is actively working to resolve it. We will continue to monitor the situation closely and provide updates as soon as we have additional information or an ETA for the fix.
The issue impacting Instagram media views metrics has been fully resolved. Meta deployed a fix, and all affected data have now been successfully backfilled and verified across Emplifi analytics products. Incident Details: This incident affected Instagram media views metrics for some posts starting on October 29, 2025. The issue originated from missing data in Meta’s API response, which also impacted related metrics such as impressions and video views. Resolution: Meta has fixed the underlying issue, and Emplifi has completed verification and backfill of all missing data. If you still notice any discrepancies in your Instagram analytics, please contact the Emplifi Support Team for assistance.
We are continuing to investigate this issue.
We are currently investigating a widespread issue impacting TikTok, which began on October 28, 2025, and is ongoing. This issue does not appear to affect all clients or all connected profiles. Impact While most affected TikTok profiles appear to be connected and correctly configured on the client side, the following key functions are failing: Publishing: Users are unable to post new content. Engagement: Actions like publishing comments and liking comments are failing. Data Retrieval: Incoming comments are not being displayed or synchronized. Profile Renewal: Multiple attempts to renew expired TikTok profiles are failing. Current Status & Workaround We believe the root cause is a bug on the TikTok API end, as our systems and client configurations remain unchanged. We are continuing to monitor the situation closely and will provide an update once we have more information from TikTok or a permanent resolution.
This incident has been resolved.
Since 9:00 AM CET today (October 31, 2025), we have observed no further publishing or engagement failures related to the ongoing, random TikTok profile issue. While the core issue appears to have resolved itself on the TikTok side, we will keep the status as Monitoring for the remainder of the day to ensure stability.
This incident has been resolved.
We are currently experiencing an issue where our integrated Bitly link shortening is temporarily non-functional. Links are not being shortened within our platform. Impact Users are unable to use the native link shortening feature for Bitly within our application. All other core services remain fully operational. Current Action Our engineering team is aware of the issue and is working with the highest priority on a fix. Workaround In the meantime, please shorten your links externally by using the Bitly website directly or another preferred external shortening service. We sincerely apologize for this inconvenience and are dedicated to resolving it as quickly as possible. We will post an update as soon as the service is fully restored.
