7 recorded Encryptme incidents since June 2020, with official updates, affected components, duration and resolution information.
An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT
Google has indicated that the issue has been resolved.
We are currently investigating a potential service impacting situation for Amsterdam, Netherlands. There is intermittent packet loss at this location that is affecting connections to some of the servers.
This incident has been resolved.
We are currently investigating an issue that is related to security certificates causing customer connection errors. We will provide an update when more information is available.
This incident has been resolved.
A recent upgrade requires that certain aspects of live chat be re-configured before being re-enabled. Please utilize our helpdesk and ticketing system as alternatives in the mean time. We appreciate your patience.
Functionality to the chat system has been restored.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in our London data center that is causing some servers to drop vpn connections.
We have identified an issue with a driver that did not update properly after our last server maintenance. A fix is been deployed followed by a restart of the London servers to correct this issue.
Fix has been deployed to all London servers.
This incident has been resolved.
We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.
A fixed has been identified and is being deployed currently.
We believed this fix would address the issue but we are rolling back our change. We are back in the investigation phase.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We have fixed the issue and are deploying it in stages worldwide. We are sincerely sorry for how long this has taken.
50% of the servers have the fix in place. We expect to be completed in the next 20-30 minutes.
All of the servers have the fix in place. We will continue to monitor the situation, and if something arises we will let you know.
