Ereceptionist outage history

We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.

This incident has been resolved.

We experienced a service degradation affecting our SMS notification system, which resulted in multiple system notifications being sent to customers' eVoice numbers. The issue has been identified and resolved, and SMS notifications have returned to normal operation.

Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.

A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.

We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.

This incident has been resolved. We estimated an hour outage with inbound calls.

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.

Cloudflare has identified the issue and a fix is being implemented.

Core Services have been restored.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.

This incident was resolved at 4:59 AM EST.

We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.

Our downstream email provider has restored service. Outbound emails from our platform is operational.

We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.

This incident has been resolved. All services are back to full functionality.

We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

This incident has been resolved.

We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.

Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.

We are currently investigating an issue affecting our eVoice and Onebox Account Manager pages. We are currently investigating and will provide more updates.

We are continuing to investigate this issue.

We have identified the issue and have restored access to account manager on both evoice and onebox. However, Calendar access and file/greetings uploads may still be impacted.

We continue to work on restoring file and greeting uploads for account manager, however due to the nature of the problem we do not expect a working solution till sometime tomorrow. Thank you for your patience. We will here with any new information.

This incident has been resolved.

At 5:50 PM Eastern Standard Time (EST), an issue impacting calls and web services on the Onebox and eVoice platforms was detected. The root cause was identified and resolved at 7:27 PM EST. We apologize for any inconvenience this incident may have caused.

Starting at 1 AM EST, one of our security vendors started experiencing a widespread issue, they are currently working on a fix and we will roll that out as soon as possible. We will provide more updates as ASAP

We have implemented a workaround that has restored our services. As of 4:10 AM EST, we have confirmed that our services are back online

This incident has been resolved.

We detected failures in our Voice to Text transcription service as well as a delay in our Voicemail notification emails of ~30 min. We are investigating the issue. ---- 10:35pm EST We have identified and remediated the voicemail delay. Notification email delivery time has returned to normal. We will continue to monitor

Our web services have been temporarily taken offline due to unexpected system maintenance. Please standby for updates

We are continuing to investigate this issue.

This maintenance has been closed.

We are currently investigating this issue.

We are continuing to investigate this issue.

The problem appeared to be a global DNS outage, which was restored. Probable cause was an issue with Akamai, and global edge DNS provider.

This incident has been resolved.

We experienced a DB slowdown from 9:20 AM to 9:30 AM today, that caused some calls and web sites to not be responsive. At 9:30 AM EDT the problem cleared.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A carrier routing issue caused some issues with call routing.