Examsoft outage history

The Legacy portal is currently experiencing a service incident affecting Reporting. During this time, users may experience delays when accessing reports or find that reporting services are temporarily unavailable. We are actively investigating and working to restore normal service. Updates will be provided on the ExamSoft Status Page as more information becomes available.

The issue affecting Legacy Reporting has been identified, and service has been restored. We are actively monitoring the service to ensure continued stability. We will provide further updates if necessary.

Reporting functionality is operating normally. Thank you for your patience while we worked to resolve this issue.

We are investigating reports of degraded performance affecting the Enterprise Portal. Some users may experience errors or intermittent slowness when accessing certain portal functionality We will share updates here so you can track our progress while we resolve the issue.

Enterprise users should now see improved response times and normal site speed. We are currently monitoring to verify that no additional issues arise.

The issue affecting the Enterprise Portal has been resolved.

We’ve run into some issues. Examplify is currently experiencing an unexpected service incident. During this time, you may find that you are not able to download or upload exams. We will share updates here so you can track our progress while we resolve the issue. Next update: Within 30 minutes

We are continuing to investigate the exam download issue. Next update: Within 30 minutes.

We have identified the cause of the issue and service has been restored. Examplify users should now be able to download exams. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.

Unfortunately the solution we implemented has not fully resolved the issue, we are currently investigating this in more detail. Next update: Within 30 minutes.

We have identified the cause of the issue and service has been restored. Users should now be able to utilize Examplify without issue. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.

The issues affecting Examplify have been fully resolved. Users should no longer experience any issues utilizing the application. We apologize for the disruption and appreciate your patience while we restored service.

We’ve run into some issues. Enterprise is currently experiencing an unexpected service incident. During this time, you may find that you are not able to log in and access our services. We will share updates here so you can track our progress while we resolve the issue. Next update: Within 30 minutes

We have identified the cause of the issue, and service has been restored. Enterprise users should now be able to log in and access our services. We are currently monitoring to verify that no additional issues arise. Next update: Within 30

We have identified the cause of the issue, and service has been restored. Enterprise users should now be able to log in and access our services. We are currently monitoring to verify that no additional issues arise.

The issues affecting Enterprise have been fully resolved. Users should no longer experience any issues logging in or accessing the platform. We apologize for the disruption and appreciate your patience while we restored service.

We are currently investigating reports of inability to access the Enterprise Portal (ui.examsoft.io). We will update this post as new information is available.

The issues affecting Enterprise Portal have been fully resolved. Users should no longer experience any issues logging in or accessing the platform. We apologize for the disruption and appreciate your patience while we restored service.

Between approximately 3:50pm and 4:10pm central time, some customers experienced delays in assessment scoring due to an issue encountered during a planned service deployment for the Enterprise portal. The issue was resolved, and scoring services have returned to normal operation. Any delayed processing should now be updated or can be triggered again as needed.

We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.

The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal. Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service. Service Degradation: EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11 PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11 BST: Monday, 29th June 16:46 – Monday, 29th June 18:11 AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11 Duration: 1 hour, 25 minutes Product(s) Affected: Enterprise Portal Impact: Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.

We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.

We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.

Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.

We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. Our new certificate will be updated in our metadata located here at that time https://sso.examsoft.com/sp/metadata.xml

The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml

The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.

We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address

This incident has been resolved.

We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We have restored normal service for Examplify exams with monitoring enabled.  Any new Examplify exams with monitoring enabled are now processing as expected.  We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

This incident has been resolved.

ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

This incident has been resolved.

We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

This incident has been resolved.

We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are currently and continuing to monitor the issue. There may be intermittent delays.

We are going to continue to monitor the situation to confirm resolution.

We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

This issue is currently has been resolved. All functions to the legacy portal has been restored.

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

The cause of the issue has been identified and we are implementing a resolution.

Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.

The incident has been resolved and services have returned to normal.

We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

We are continuing to investigate this issue.

This incident has been resolved.