53 recorded Exosite incidents since June 2020, with official updates, affected components, duration and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating an issue with Murano
We have restored the platform services and continue to monitor.
This incident has been resolved.
We are currently investigating an issue with the Murano User service impacting service requests.
The issue has been mitigated and is being monitored.
This incident has been resolved.
We are investigating an issue affecting One Platform availability
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the Exosense data pipeline.
We've taken action to resolve the issue and will continue to monitor.
This issue has been resolved.
We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.
We are seeing improved availability from our systems to our upstream provider at this time.
This incident has been resolved.
We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.
Our upstream provider has identified a networking issue and has begun to mitigate. We are seeing improved availability to our systems at this time.
This incident has been resolved.
We've identified an issue with our upstream billing provider that is resulting in longer load times and billing information being temporarily unavailable.
This incident has been resolved.
We have identified an issue with our upstream billing provider resulting in billing information being temporarily unavailable.
Upstream has addressed the issue. Billing information continues to load successfully at this time.
This incident has been resolved.
We are investigating issues with device connections to Murano.
We have isolated an issue to an upstream provider maintenance activity. We are working with them to resolve this issue.
We have mitigated the upstream providers maintenance activity. There will be a sustained period of latency as device behavior stabilizes.
Device latency has normalized.
We are working on an issue affecting delayed UI instances of ExoSense.
A fix has been implemented to resolve this issue. We are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue where the ExoSense device simulator UI is not loading the list of simulated devices.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively working on an issue that is degrading performance of loading historical data. This impacts loading historical data in ExoSense in some cases.
Mitigation work was completed.
We are actively working on an issue that is impacting performance of Murano and Exosense
The issue has been identified and we are working on a fix.
We have been working to restore full operations and performance. The incident is the result of a security related change by an infrastructure provider with no early warning or notification.
We have restored system operations and will continue to monitor.
This incident has been resolved.
We have identified an issue affecting a portion of requests to the One Platform. We have mitigated the issue and are continuing to fully resolve.
Between 19:02 - 19:30 a minority of requests to the One Platform experienced intermittent availability. This has been resolved.
We have identified and resolved an issue affecting a minority of requests over a period of 30 minutes.
We have investigated and identified an issue affecting some customers ability to view their billing and usage information within their Exosite account. A resolution is in progress.
We have addressed the issue and are deploying the fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating availability of Portals domains. Murano is not affected.
We are continuing to investigate an issue impacting Portals availability. One Platform, Murano, and ExoSense are not affected.
We have mitigated the issue for most customers. We will continue to monitor and provide updates.
All customer domains are now operational. We will continue to closely monitor the status.
This incident has been resolved.
We are experiencing an issue with our default Murano email service provider. This applies to ExoSense instances and Murano solutions using the email service with default settings, emails are not being successfully sent. ExoSense instances and other Murano solutions that have configured their own SMTP server will continue to work normally and are not affected.
We've identified the conflict and are working to reestablish email notifications sent from Murano solutions / ExoSense instances using Exosite's default email service.
We have partially restored email service although emails may be delayed for a time period.
Murano and ExoSense email service has been restored
