12 recorded Expensein incidents since August 2024, with official updates, affected components, duration and resolution information.
Stripe has confirmed that the issue was caused by an internal signalling issue on their side. This has now been resolved, and measures have been put in place to prevent it from recurring. Cards can now be ordered as normal. Please get in touch with our Support team if you have any questions or experience any further issues.
Our partner Stripe has now resolved the issue that was causing Spend Control declines to be incorrectly flagged for some cardholders on the 11th of August, even when transactions were within the configured limits. This was due to an underlying issue with the spending sum calculation. If you have any questions about this issue or would like to discuss how it may have affected your account, please do not hesitate to contact our Support team.
Our third-party live chat provider has resolved the performance issues that were impacting our Live Chat service, and functionality has now returned to normal. Please don't hesitate to contact the Support team via Live Chat, email ([email protected]), or by phone (0333 414 1808) if you have any system queries or require assistance.
We've released an updated mobile app version that addresses the issue. If you continue to experience issues opening the ExpenseIn Mobile App, please remove and reinstall the latest version from Google Play or the Apple AppStore. The latest version is 3.0.20. Thank you for your patience while we resolved this issue.
Our upstream provider have now resolved the incident. Thanks for your patience.
Our team have now confirmed that Sage Intacct transactions are now posting successfully. If you continue to experience issues, please reach out to our Support team at [email protected] and we'll be happy to help.
IRIS have informed us that since 14:45 the API is now fully operational. Any employee syncs should run again over night catching up with any employee changes. Thanks for your patience.
We're now closing this incident and will follow up separately via email once we've completed our investigation.
We've released an updated version of the iOS mobile app that addresses the gallery issue. Please check the App Store and download version 3.0.9.
We're pleased to report that we have released an updated App Version (3.0.8) which addresses the camera issue for Android 16 users. You can download the new version from the Google Play Store. Thank you for your patience whilst we resolved the issue.
We've now resolved the incident. Thanks for your patience whilst we completed our investigation and contacted impacted customers.
Our scanning provider has confirmed that the incident is now resolved. We will continue to monitor service availability and performance. Thanks for your patience.
