Experian outage history

Please consider this notification as continuation of planned release management for Hosted Data Studio platform in line with the schedule defined below. Environment Date/Time (UTC) Comments Production 14/10/2026 - 7:15 – 07:45 AM IMPACT -Please note that there will be service downtime associated during the maintenance window -Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated. MORE INFORMATION Please check following information on Experian Data Quality Community portal: "Experian Hosted Aperture Data Studio Maintenance Policy" https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest "Maintenance Schedule" https://community.experianaperture.io/categories/maintenance-schedule

This incident has been resolved.

We are currently investigating on the issue

This incident has been resolved. We are monitoring closely

Some users in AUS (APAC region) might have received timeouts or experienced higher response times.

Issue was identified and service is back up now.

Some customers in the UK may be seeing high error levels. We are investigating.

This incident has been resolved.

Some client might have experienced higher response times.

This incident has been resolved.

We observed elevated response times from a downstream provider at approximately 09:00 UTC. Performance has since improved, and we continue to actively monitor the situation.

Service has returned to normal operating levels and remains stable. The incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Some customers in Australia region may be experiencing elevated response times and error rates. We are investigating.

Response times and errors rates stabilised, we are monitoring closely.

Some customers in Australia region may be experiencing elevated response times and error rates. We are investigating.

Response times and errors rates have returned to normal, we are monitoring closely

Some customers may be experiencing issues with file import/export. We are investigating as a priority.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Some customers in Australia region may be seeing higher response times. Experian team is investigating.

The service is now responding normally - monitoring closely.

Customers trying to validate UK phone numbers might be experiencing slow responses or receiving timed-out results. The investigation is ongoing.

This incident has been resolved, service is now operating normally.

This is a retrospective notification to customers, that between 00:20 to 01:20 UTC on 11 May 2026, some customers using Email Validate real time might have seen connectivity and or timeouts against the Experian endpoint. This issue is now resolved and we are monitoring closely.

We are currently investigating this issue.

This incident has been resolved.

We're currently experiencing slow workflow execution. We're currently working on identifying the cause and will update as soon as possible. We apologize for any inconvenience caused.

Performance has been restored and we are actively monitoring it.

Incident is being closed as service is has been running with optimal performance.

We are currently investigating the issue.

The issue have been identiified and the issue is now fixed.

We are actively monitoring the results.

No further re-occurrences and the response times on the platform have been stable. This incident has been resolved.

Some customers in ANZ region may be seeing higher response times than normal. We are investigating

This incident has been resolved.