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    Extend outage history

    8 recorded Extend incidents since April 2022, with official updates, affected components, duration and resolution information.

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    9/1 incident

    Started September 1, 2022 at 7:17 PM UTC · 3h 48m

    Pending
    1. September 1, 2022 at 7:17 PM UTCinvestigating

      Please be aware that some Extend customers may be experiencing issues creating virtual cards. We are researching the issue and treating this with the utmost urgency. We will notify when this is resolved.

    2. September 1, 2022 at 11:04 PM UTCresolved

      This incident has been resolved.

    8/25 incident

    Started August 25, 2022 at 2:16 PM UTC · 1h 3m

    Pending
    1. August 25, 2022 at 2:16 PM UTCinvestigating

      Please be aware that some Extend customers may be experiencing issues creating virtual cards. We are researching the issue and treating this with the utmost urgency. We will notify when this is resolved.

    2. August 25, 2022 at 3:19 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with one of our partners for virtual card creation.

    Started August 10, 2022 at 9:49 AM UTC · 1h 25m

    Pending
    1. August 10, 2022 at 9:49 AM UTCinvestigating

      We are currently investigating this issue.

    2. August 10, 2022 at 11:13 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 10, 2022 at 11:13 AM UTCresolved

      This incident has been resolved.

    Missing/delayed transactions

    Started August 6, 2022 at 8:15 PM UTC · 2d 20h

    Pending
    1. August 6, 2022 at 8:15 PM UTCinvestigating

      We are experiencing issues with one of our partners for virtual card transactions.

    2. August 9, 2022 at 4:52 PM UTCresolved

      This incident has been resolved.

    Virtual Card Outage

    Started July 11, 2022 at 8:04 PM UTC · 18h 17m

    OutageMajor incident
    1. July 11, 2022 at 8:04 PM UTCinvestigating

      We are experiencing issues with one of our partners for virtual card creation.

    2. July 12, 2022 at 2:21 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with one of our partners for virtual card creation.

    Started May 5, 2022 at 7:14 PM UTC · 53m

    OutageMajor incident
    1. May 5, 2022 at 7:14 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 5, 2022 at 8:06 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with one of our partners for virtual card creation

    Started April 21, 2022 at 1:41 AM UTC · 12h 59m

    IssuesMinor incident
    1. April 21, 2022 at 1:41 AM UTCidentified

      We are experiencing issues with one of our partners for virtual card creation

    2. April 21, 2022 at 2:40 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with one of our partners for virtual card creation

    Started April 1, 2022 at 12:53 PM UTC · 58m

    IssuesMinor incident
    1. April 1, 2022 at 12:53 PM UTCinvestigating

      We are experiencing issues with one of our partners for virtual card creation

    2. April 1, 2022 at 12:54 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 1, 2022 at 12:54 PM UTCidentified

      The issue has been identified and we are reaching out for a better timeline

    4. April 1, 2022 at 12:55 PM UTCidentified

      We are experiencing issues with one of our partners for virtual card creation

    5. April 1, 2022 at 1:51 PM UTCresolved

      This incident has been resolved.