F Secure outage history

We are currently investigating an issue affecting My F-Secure that may cause errors or failed requests for some users. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as we have more information. We regret any inconvenience this may cause.

We have identified the cause of an issue affecting login, account setup, and verification for some My F-Secure users, and our team is actively working on a resolution. We apologise for the inconvenience and will provide a further update shortly.

We have identified the cause of the issue affecting login and account access for My F-Secure users and are now rolling out a fix. We apologise for the inconvenience and will provide a further update once service is restored.

We are continuing to work on resolving the issue affecting login and account access for My F-Secure users. The fix is taking longer than initially expected due to complications in the deployment process. We apologise for the ongoing inconvenience and will provide a further update as soon as we have more information.

The issue affecting My F-Secure login and account access has been resolved. All services are now operating normally. We apologise for the inconvenience and thank you for your patience.

This incident has been resolved.

We are currently investigating an issue affecting account activations for partners in the APAC/Japan region. Impact: Some customer activations in this region are failing to complete. Root cause: The issue stems from a backend infrastructure component in our APAC environment currently returning intermittent server errors, which prevents the final step of the activation process from completing. Current status: Our engineering team has identified the affected component and is actively working to restore full service. We expect to redeploy the affected service shortly to resolve the errors. Next update: We will notify you as soon as the issue is resolved, or within 1 hour if remediation takes longer than expected. We regret any inconvenience this may cause your customers.

We're writing to confirm that the activation issue affecting partners in the APAC/Japan region has been resolved. Summary: Earlier today, a backend infrastructure fault in our ap-northeast-1 environment caused intermittent server errors, which prevented some customer activations in the region from completing. Resolution: Our engineering team identified and restored the affected service. Activations are now processing normally, and we've confirmed no further errors since the fix was applied. We regret any inconvenience this may have caused your customers, and thank you for your patience.

We're writing to confirm that the activation issue affecting partners in the APAC/Japan region has been resolved. Summary: Yesterday, a backend infrastructure fault in our ap-northeast-1 environment caused intermittent server errors, which prevented some customer activations in the region from completing. Resolution: Our engineering team identified and restored the affected service. Activations are now processing normally, and we've confirmed no further errors since the fix was applied. We regret inconvenience this may have caused your customers, and thank you for your patience.

We are currently having an issue with ID Monitoring in F-Secure Total. The visible effect of this is that users will receive an internal error page when using ID Monitoring. The user cannot add a new monitoring entry/item. We are working to fix the issue as soon as possible. Note: There is no impact on any existing installations and security features.

The issue has been fixed and ID Monitoring is working normally again.

This incident has been resolved.

We are currently having an issue with My F-Secure and Partner Portal. Users will not be able to access these sites to manage and install F-Secure products. There is no impact on any existing installations and security features.

The issue has been fixed. Logins and installs work again as expected.

We would like to let you know that unfortunately Partner Portal is down at the moment. Logins for partners are not working. We are working to fix the issue as soon as possible.

We have successfully fixed the issue with Partner Portal. Login is working again as expected.