55 recorded Finalsite incidents since May 2025, with official updates, affected components, duration and resolution information.
We are currently investigating issues with a subset of Composer websites in the US Central. We are working to analyze and mitigate this problem. More updates to follow shortly.
We are seeing performance improved at this time across all US Central websites, and we are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner. Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely. We are actively working with our partner to restore full service.
Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider. This incident has been resolved.
Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
We are observing improved performance and will continue to closely monitor.
This incident has been resolved.
We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
The issue has been identified. We're working through reindexing all EMS sites gradually.
This incident has been resolved.
We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
We're seeing sites stabilize and are continuing to monitor the situation.
This incident has been resolved. We apologize for the inconvenience.
We are currently investigating this issue.
Parents and admins that sign into FS Enrollment using Microsoft (Azure) Login are currently not able to access the application and will see a red error message upon attempting to log in. We have identified the cause of the issue and are working to quickly remediate this. Thank you for your patience & understanding.
Тhe incident has been resolved and login through Microsoft (Azure) is now restored.
We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible. We will provide regular progress updates on this page as the investigation continues. If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf. To initiate this, the request must come directly from an Account Admin (Super User Top) Please contact our support team with the following: -Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.). -Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses). -Data Security: For your security, please send this file as a password-protected .zip file. -File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message. Thank you for your continued patience and understanding while we work through this.
We've identified the issue and are working to restore service.
Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
After extensive monitoring, we have confirmed that the system is running as expected.
We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
This incident has been resolved and our team has confirmed that image editing functionality has been restored.
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
This issue has been resolved.
We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
This incident has been resolved.
We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
This incident has been resolved.
Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible. Emails are still being successfully sent and opened by recipients.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.
We've identified the issue and are working to restore service.
We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.
Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.
This incident has been resolved.
Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.
Our development team has resolved the issue and all services are functioning as expected.
Our team is investigating SMS sending delays and degraded performance.
We are seeing performance return to normal and will continue to closely monitor the situation.
SMS Message sending remains stable. Our team will continue to closely monitor the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our team is investigating SMS sending delays and degraded performance.
We are seeing performance return to normal and will continue to closely monitor the situation.
This incident has been resolved.
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
We are seeing message sends process as expected at this time. Our team is continuing to monitor.
This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.
We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.
The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.
A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.
This issue has been resolved.
We are currently investigating an issue that is preventing users from scheduling messages. Affected users receive an error message stating: "Unfortunately, we are currently unable to schedule this message. Please contact our Support Department for assistance with this issue." This is being caused by a timeout within our automated content security scanner. The tool is currently failing to complete its safety scan for certain messages, preventing the message from being scheduled. This issue is impacting all clients except those in the US West region. Workaround: Our team has identified that re-uploading image assets directly into the message can bypass the timeout. If you need to send an urgent message, please follow these steps: 1. Capture Image URLs: Copy the resource URL for each image currently in your message. 2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop. 3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time. 4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message. 5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send. We apologize for this significant inconvenience. Our engineering team is currently working to restore normal service.
Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages. A fix for this issue is scheduled for deployment early next week. Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West and US Central. If you need to send an urgent message before early next week, please continue to use the following workaround: 1. Capture Image URLs: Copy the resource URL for each image currently in your message. 2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop. 3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time. 4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message. 5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send. We understand this adds additional manual effort to your workflow and appreciate your continued patience. We will provide a final update once the fix has been successfully implemented.
This incident has been resolved. If you observe any future issues, please contact Finalsite Support.