Finix outage history

We have identified an issue outside of our platform resulting in the degradation of Mastercard Network Tokens and Mastercard Account Updater. We have also identified an increase of error rates for Payouts to Mastercard Debit Cards. We recommend using alternative brands or bank accounts at this time. Mastercard Sales, Authorizations, and Captures are not impacted. The issue appears to be an outage on Mastercard’s side, and we are working together to resolve this.

Mastercard errors have subsided. Finix will continue to monitor for any further errors.

Mastercard errors have subsided. Finix will continue to monitor for any further errors.

Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.

Finix Engineering is continuing to work on restoring Dashboard Charts.

Charts are currently loading again. Finix Engineering will continue to monitor.

Dashboard Charts are showing as expected and the data has caught up.

We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.

The issue has now been resolved. Finix Engineering will continue to monitor.

This incident has been resolved.

We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

We are currently monitoring an issue with Worldpay where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers. No Finix systems are affected at this time.

We have processed all NSSR files and settlements should be available for approval shortly.

Users currently cannot login to the Finix dashboard - Finix engineering is investigating the issue.

The Finix Dashboard is now accessible. Finix Engineering will continue to monitor.

Users can now login to the Finix Dashboard. This Incident is now resolved.

We have identified an issue with our services. We are working to resolve the issue. We will provide updates as they become available.

Our teams have corrected the issue. We’re seeing our API performance return to normal. Our teams will be monitoring.

We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

We have started to receive Litle NSSR files. Core customers will start to see settlements generating shortly. We will continue to monitor and provide updates.

We are continuing to monitor for any further issues.

This incident has been resolved.

We have identified and resolved an issue with settlements. Currently, we are monitoring results. Clients may experience delay in seeing settlements within their dashboards.

Today's settlements have been created and clients should see settlements in their review queues soon.

We are currently investigating an issue with settlements. Some clients may see a delayed generation of today's settlements.

We are continuing to investigate this issue.

We have identified and resolved the issue with settlements. Currently, we are monitoring the results. Clients should start to see settlements accruing on the dashboard.

This incident has been resolved.

We are currently tracking an issue with our 3rd party processor where there is a delay in getting settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today.

We are continuing to monitor the issue and are expecting that settlements will be generated late today. Updates will be posted here as the situation develops.

We are continuing to monitor for any further issues.

The 3rd party processor has resolved their issue and Finix has generated settlements. This incident will now be closed.

A 3rd party issue is leading to increased error rates for auths and sales. Our teams are monitoring the situation.

We are continuing to investigate this issue.

Our 3rd party partner is addressing the issue and sales are intermittently going through.

Our 3rd party integration has informed us of an end of impact. Finix team will continue to monitor the issue.

We are currently experiencing issues regarding Transfers and Settlements. Finix Engineers are investigating. We will provide updates as we continue to investigate.

We are continuing to investigate this issue.

Finix has identified the issue. Transactions and Settlements are processing as expected. Finix Engineering is continuing to monitor.

We are seeing no more issues. Finix Engineering has resolved the issue.

Transfers are taking longer than usual to process through our 3rd party processor. We are investigating and monitoring the situation with them and should have an update posted here as soon as we have one.

We are currently still investigating the issues with our 3rd party processor. We will have an update here as soon we get one.

We have identified the issue and are continuing to monitor the situation. An update will be provided here as soon as we have one.

We have identified and fixed the issue with our 3rd party processor. All Transfers are now caught up and Succeeded. We will continue to monitor the situation.

Finix is investigating elevated decline rates on an intermittent amount of recurring payments. Our engineering and support engineering team are investigating. We'll post an update shortly.

This issue has been resolved. Our engineering team identified the issue and we've fixed the cause of the elevated decline rates on recurring payments. Our teams will be monitoring throughout the night.

The Finix Dashboard Landing Page is not showing reporting for today, October 4th. Finix Engineering has identified the problem and is actively working on a resolution. We will continue to post updates.

Finix Engineering is working towards resolution of this issue. No other Finix systems are affected.

Finix Engineering is continuing to work towards resolution of this issue. No other Finix systems are affected.

Customers should start seeing their Finix Dashboard charts populate with data. Finix Engineering will continue to monitor until full resolution.

All customers should have up to date charts on the Finix Dashboard Landing Page. This issue has been resolved.

Finix Core customers may experience late Litle settlement generation due to delays in receiving settlement files from our third-party processor. Finix Support is continuing to monitor the situation and provide updates as they are available. All other Finix systems are unaffected.

We have received and processed all reports from our third party processor and all settlements are available for approval.

Finix Core customers may experience later settlement generation in their review queues. Finix support is monitoring the situation and we will continue to provide updates. All other parts of the Finix system are unaffected.

A fix has been implemented and we are monitoring the results.

Finix is still monitoring the fix implementation and its results

Finix has completed monitoring. The issue has been resolved. Core customers will see settlements starting to generate in their review queues.

Our team has identified an issue with our webhooks and is currently working on a fix. While our system works through the backlog, customers may experience some delay in processing webhooks. Finix Support is actively monitoring the situation.

Our team has put in a fix to resolve this issue. Messages are now being processed, however, while our system works through the backlog, customers may continue to see a delay in processing webhooks.

Core customers may experience late settlement generation due to a delay in receiving settlement files from our third-party processor. Finix support is monitoring the situation. All Finix systems are unaffected.

We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements are available for approval. The incident has been resolved.