Forte outage history

We are currently experiencing degraded performance for our Webhook environment in Production. Teams have been engaged and are working to resolve the issue. We will update this status as more information becomes available.

This issue has been identified and a fix has been implemented. The system is currently sending missed webhooks, so current webhooks may be slightly delayed while the queue is being cleared.

This incident has been fully resolved and all missed webhooks have been resent. If you are still missing webhooks, please reach out to our Support Teams at [email protected] and we will be happy to resend them. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.

We have identified a delay in processing schedules for September 1, 2026. Teams have been engaged and are processing the schedules now. No settlement or funding delays are expected. We will confirm when all schedules have been processed.

Teams are still processing today's schedules. In order to prioritize scheduled transactions, teams have paused batch processing. This will be resumed once today's schedules have been fully processed.

Teams have completed the processing of today's scheduled transactions. Additionally, batch processing has been resumed and all outstanding files have been processed. We will continue to monitor systems for stability and provide updates as applicable.

This incident has been fully resolved. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve today’s delay.

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.

This incident has been fully resolved.

We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!

We are continuing to investigate this issue.

A work around has been implemented and calls are now able to route to agents.  We will update once our regular service has been restored.

The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who use Forte Checkout may not be able to process transactions or create payment tokens at this time. We will post updates related to this incident as they become available.

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.

This incident has been resolved.

We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.

The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!

The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.

All services have been fully resolved.

At 12:00 AM PST, CSG Forte experienced an outage with our public cloud provider that affected multiple systems. Teams were immediately engaged and connectivity to our systems was restored at 02:30 AM PST. We sincerely apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor all systems for stability.

We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.

Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] if you are still experiencing service degradation. Thank you!

This incident has been resolved.

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at [email protected] if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.

This incident has been resolved.

We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.

Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.

Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.

This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.

We are currently investigating connectivity issues with our hosting provider. More information will be provided as it becomes available.

We have identified an issue with our service provider and have restored connectivity to our systems. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.

All services are functioning normally. This incident is now resolved.

We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at [email protected] or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions.

We have discovered and resolved the issues that caused degraded performance across our REST API environment between 08:55 AM and 10:17 AM PST. We apologize for any inconvenience this incident may have caused and welcome you to contact our Support Teams at [email protected] if any further assistance is needed.

We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.

A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.

This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

Some AutoDaily reports that were due to go out this morning will be delayed. We are currently working to regenerate those reports and will send them out within the next 30 minutes.

All missing AutoDaily reports have now gone out. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.

We have identified an issue with our REST API environment and have deployed a fix. Requests are processing successfully as of 07:31 AM PST. We will continue to monitor the system for stability. Next update in 30 minutes.

We have confirmed this incident has been resolved. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.

We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.

All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.

This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.