Frameio outage history

We are currently investigating the issue.

Systems have stabilized. We are continuing to monitor.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users were unable to view collections and some UI affordances were displayed incorrectly on the site,

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a delay in message delivery and are investigating.

We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

We are still working on rerunning jobs.

This incident has been resolved.

We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.

We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.

All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.

This incident has been resolved.

Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.

We have identified the source of the issue and are actively working to mitigate.

A fix has been implemented and we are monitoring the results.

The incident has been resolved.

We are investigating an issue affecting mounted drive users

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring.

This incident has been resolved.

We are currently investigating an issue affecting uploads.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

New uploads are processing as expected. We are continuing to monitor our systems.

This incident has been resolved, uploads are continuing to process as expected.

Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

We are continuing to investigate this issue.

We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.

Services continue to be operational, we're continuing to monitor.

This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].

We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing degraded performance

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.

We are currently investigating the cause

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We are currently investigating the cause

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue

We are continuing to investigate this issue.

We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.

We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.

No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].

This incident has been resolved.

We are currently investigating the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an outage with our search service

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.

Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are actively monitoring.

The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].