62 recorded Frameio incidents since November 2023, with official updates, affected components, duration and resolution information.
We've identified and have a fix for an issue affecting Reviewers added to Shares on the latest build for iOS.
We have shipped a new release to the iOS app. Upgrading to the current version resolves the issue.
This incident has been resolved
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where Search is returning errors for some customers.
We've identified the root cause and are deploying a fix.
This incident has been resolved.
We are currently investigating an issue that's causing delays in uploads using the developer API.
We are continuing to investigate. We have a likely theory on the root cause and are currently validating it.
The issue has been identified, we've taken steps to remediate the issue. We expect service performance to come back to normal shortly.
A fix has been implemented, and we are monitoring the results.
All monitors are indicating the service is back to normal. The incident has been resolved.
We are currently investigating the issue.
Systems have stabilized. We are continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users were unable to view collections and some UI affordances were displayed incorrectly on the site,
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a delay in message delivery and are investigating.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We are still working on rerunning jobs.
This incident has been resolved.
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
This incident has been resolved.
Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.
We have identified the source of the issue and are actively working to mitigate.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
We are investigating an issue affecting mounted drive users
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
